Multifunctional Operations Manager
Resume:
Jessica Gott
Experienced Retail/Warehouse Manager
Owensboro, KY 42301
*******.******@*****.***
Experienced manager with experience in several different areas. Able to adapt to change, and learn new things quickly, and executes efficiently. Drives results. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Fresh food operations Manager
Sam's Club - Owensboro, KY
June 2017 to Present
I manage 4 Team Leaders and 40+ associates.
Coordinate, complete, and oversee job related activities and assignments. Sales and profit ownership for total warehouse. Ensure compliance with company policies and procedures. Support company values, and standards of ethics and integrity.
Manage and enforce Sam's Club standards, and area performance. Production planning, labor and wages, HR, execution for major events. (For example: holidays, and seasonal demands, and events.) Provide supervision and development opportunities for associates.Coaching, training, and providing constructive feedback.
Fresh Food Manager and Home/Apparel/Sporting Goods Manager. Walmart - Owensboro, KY
July 2015 to Present
Manage sales and operations. Supervises 50+ employees. Enforce company regulations. Take care of various administrative tasks. Make and finalize schedules for 50+ employees. Delegate daily assignments. Implement promotional and retailtainment campaigns. Track inventory and mark down reports. Analyze and report sales data. Coordinate merchandise shipments. Partners with vendors to insure in stock and feature placement. Carry out disciplinary actions when necessary. Collaborate with department managers regarding area conditions and expectations, while holding management and team members accountable. Maintain a high level of customer service through daily interactions with customers, team members, and vendors. Recruit, hire, train and mentor the management staff for the assigned area.
Oversee adherence to all procedures and standards, ensuring the successful daily operations and sanitation requirements of all service areas. Review and influence the profit and loss statements. Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquires. Appropriately delegate tasks to Department managers and follow-up as necessary. Assume responsibility for special assignments and projects as I am needed. Multi-Site Store/Property Manager
ExtraSpace Storage, llc - Louisville, KY
March 2013 to August 2015
Maintained the daily operations of multiple site locations. Working under the direction of the District Manager, and Divisional Vice President. My essential duties and responsibilities:
• Achieve financial goals by accurately managing cash and balancing receipts, pursuing collections, posting payments and processing daily bank deposits accurately and timely.
• Working alongside my team to maximize sales objectives with each prospective customer via the phone, web or in person at my locations.
• Recommending and implementing marketing strategies based on competitor information and my own great ideas.
• Consistently practice exceptional customer service by welcoming future and current customers in a friendly, enthusiastic and professional manner.
• Working with customers to identify their needs and provide solutions that will add value to their storage experience.
• Selling/upselling high quality retail merchandise such as boxes, locks, tape and other moving supplies.
• When not taking care of customers in the office, spending approximately 50% of my time walking and tending to the property to ensure the facility is kept to the highest of cleanliness standards. This includes cleaning units, sweeping, mopping, changing light bulbs and other general maintenance duties.
• Being able to perform at a high level without constant supervision, but also thriving in a team environment.
• Building a loyal customer base by creating great customer experiences and exceeding customer expectations.
• Managing the day to day operations of the business. IE: Operating within prescribed budgets, approving and forwarding all invoices as required, Maintaining accurate records for each customer including contracts, insurance and change of address forms, addendums and any correspondence to or from customers. Maintaining an accurate merchandise inventory, keeping auction files updated and accurate; knowing the state's auction lien laws, Compiling required and assigned reports and projects correctly and timey.
• Monitoring security dvr system and resolving security problems, Effectively directing assistant managers and maintenance workers to assist with successful running of the facility, and accomplishment of duties, Maintaining a safe environment for employees and customers, and maintaining and providing mentoring opportunities with assistant managers.
Loan Counselor
U.S. Bank Home Mortgage - Owensboro, KY
September 2010 to March 2013
Took inbound calls from clients with delinquent home mortgage loans. This involved problem solving, and explaining policy and procedure regarding delinquency, late charges, credit reporting, and other issues, such as setting up and monitoring repayment plans. Very computer literate, with excellent typing/keyboarding skills, knowledge of loan collection/delinquency policies and procedures, fair debt collection practices, and related laws. Collecting payment on assigned delinquent accounts by reviewing documentation, contacting clients sometimes by telephone and/or written correspondence to arrange repayment schedules in order to minimize loss to the company. Assistant Store Manager
Jimmy John's - Bowling Green, KY
August 2007 to October 2010
Main Responsibilities:
Assisted the General Manager in all areas of operation, generated sales, and profit while controlling expenses and inventory. Maintaining visual standards and building the Jimmy John's brand. Was responsible for the effective execution of fast, and accurate orders and exceptional customer service. Coached and lead our team to achieve sales goals, especially during peak business hours. Responsibilities also included training store personnel, while also managing the food and labor cost. Performed inventory, was responsible for opening, and closing the store. Counting down all cash drawers, and balancing the safe, and cashing out all delivery drivers at the end of shifts. Taking deposits to the bank, and imputing payroll/time sheets into the spread sheets, sending e-mails out to home office, etc. Education
B.A. in Psychology
Western Kentucky University - Bowling Green, KY
December 2010
Academic diploma
Muhlenberg North High School - Greenville, KY
2005
Skills
• Ability to manage large groups or areas of people. Up to 75 (5 years)
• Profit and loss (10+ years)
• Asset Management (9 years)
• Team Building (10+ years)
• Retail Management (10+ years)
• Merchandising (10+ years)
• Sales (10+ years)
• Scheduling (8 years)
• Social Media Marketing (3 years)
• Customer Service (10+ years)
• Customer Service (10+ years)
• Event Planning (10+ years)
• MS Office (10+ years)
• Salesforce (4 years)
• Social Media Marketing (4 years)
• Leadership Experience (10+ years)
• Production Planning (10+ years)
• Production Scheduling (5 years)
• Food Safety Experience (10+ years)
• Food Production Experience (10+ years)
• Food Handling (10+ years)
• Food Preparation Experience (10+ years)
• Food Service (10+ years)
• Food Management (10+ years)
• Mortgage Banking (3 years)
• Management (10+ years)
• Property Management (3 years)
• Labor Cost Analysis (10+ years)
• Pricing (1 year)
• Upselling
• Purchasing
• DocuSign (5 years)
• Food Service Management (10+ years)
• Payroll (10+ years)
• Inventory Control (10+ years)
• Office Management
Certifications and Licenses
ServSafe
September 2020 to September 2025
Food safety manager certification.
Forklift Certified
Food Safety Manager
Additional Information
Skills and Abilities
• Strong customer relations and service skills.
• Ability to identify and resolve exceptions, and to organize and interpret information.
• Strong written and verbal communication skills.
• Ability to coach, train, and motivate others.
• Highly engaged.
• Energetic, outgoing, and positive attitude/personality.
• Enthusiasm, and passion for helping people.
• Ability to establish planning, and routines to achieve optimal productivity, and results.
• Organizational skills, and attention to detail.
• Demonstrates initiative.
• Problem solving skills.
• Ability to make quick decisions
• Strong time management skills
• Proficiency in Microsoft office, and management systems. (Ie: Excel, Word, Powerpoint, and Access.)
• Proficient with DocuSign, and leases/contracts.
Contact this candidate