Lori Ekstein

**** *.*. *** ****** Wilton Manors, FL 33334

Phone: 754-***-****

Email: adk15o@r.postjobfree.com

I am a highly motivated energetic team player with excellent written and verbal communication skills. I strive to always provide excellent customer service and set a positive example for my coworkers. I also have a true desire to excel in everything I do as well as a very strong work ethic. I am experienced working remotely both by myself and with a team

July 2020 – March 2021

Pink Callers

Virtual Assistant

As a Virtual Assistant I answered phones and scheduled appointments for two different companies. I was responsible for all emails inquiries that came in. I did all of the invoicing as well as receive and process payments. I did all the appointment confirmations and was responsible for any and all reports that were requested. In this position I worked closely with city permits.

I did everything that an Office Manager would do if they were in the office.

June 2011-October 2014

TCT Wireless Ft. Lauderdale, FL

AT&T Exclusive Dearler

Manager

Retail sales for wireless devices, rate plans, accessories and home services including U Verse

Develop and maintain customer database for monthly follow calls/emails to ensure continued customer satisfaction

Oversee day to day operations such as scheduling, payroll, commissions, banking, product ordering, monitor and achieve store quotas, learn and teach new hardware, software, price plans, and current specials

Review all CSS reports (daily, weekly, and monthly) and coach my team members on any and all issues that need attention

Responsible for all personal decisions for my store location, such as hiring, write ups, and termination

Plan and execute all major product launch events including social media

Prepare display areas as well as visual merchandising

Network with local business owners in order to set appointments to explain what we could offer them as well as their employees at a time and location convenient for them.

October 2004-December 2006

Clearly Wireless Boca Raton, FL

Manager

Retail sales for cellular phones and service

Assist customers transition from AT&T wireless to Cingular Wireless

Develop and maintain relationships with our customers

Oversee day to day operations such as scheduling, commissions, product ordering, and daily banking.

Prepare and stock display areas as well as maintain a clean and professional store

Responsible for visual merchandising

Manage team of up to 10 employees

Develop and initiate customer service as well as a B2B department

March 2004-October 2004

K.P.I.

Telemarketing Agent

Inbound/Outbound sale calls, including cold calling, referrals, and current customers for reorder

(Received management training prior to office closing due to hurricane damage)

2001-2004

Secret Images Salon and Day Spa Ft. Lauderdale, FL

Manager and Front Desk

Receptionist duties including answering all 6 phone lines and confirmation of appointments for all clients 24 hours prior to scheduled services

Responsible for booking and coordinating appointments for 30-35 operators both in a tangible book and later on computer

Implement POS system

Help design and maintain company website

Assist any internet inquiry through website or direct email

Providing a peaceful experience for all of our clients

Oversee daily activities with both the Salon and Day Spa

Retail sales specialist

Daily banking

Data Entry

Accounts receivable

Product ordering

Payroll

Maintain a pleasant, peaceful, and professional workplace

Contact this candidate