Social Media Sales

Lesli Frazier

Charlotte, NC 336-***-**** ************@*****.***

Skills & Abilities

Strengths in Team Leadership, Communication and Project Management Highly proficient in Microsoft Office programs including Outlook, Word, Excel, PowerPoint, Publisher Professional Experience

SENIOR ASSOCIATE, PRODUCT MANAGEMENT CARRIER CORPORATION JULY 2016 - PRESENT

· Support communication efforts to Charlotte direct site employees along with internal and external channels on communication projects and initiatives.

· Work directly with senior leaders on the development of a Customer Visit Program and manage the implementation and strategy of the program to ensure alignment and generate maximum engagement.

· Lead management and execution of BriefingSource, an online customer experience platform, for Carrier Charlotte.

· Work closely with senior management, sales teams and clients to plan and execute large-scale events including product launch events, Bridgestone Golf Event, and various trainings.

· Review risks and ensure all events and customer visits adhere to corporate policy regarding internal/external compliance. Identify root cause of compliance exceptions and develop corrective action plans to certify controls are in place.

· Create and implement new policies and procedures surrounding a “Virtual” Customer Visit procedure. Including creating a script, standard work and safety guidelines.

· Member of Senior Director of Operations Change Communications Team helping drive strategy for upcoming change management initiatives through editing and format of monthly newsletter, generating IT support, etc. SALES SUPERVISOR MACY’S, INC. SEPT 2015 – JUNE 2016

· Served as a direct point of contact for clients, vendors and employees to ensure the smooth coordination and communication of daily operations from the early phases to post-support.

· Wrote and edited communications within departments to influence and drive communications strategies.

· Planned and successfully launched several charity marketing events including “Got Your 6,” “Bag Hunger,” and “Shop for a Cause.”

· Promoted to position based on strong functional team building and leadership.

· Managed 15+ employees at Sioux Falls, South Dakota location. CUSTOMER SERVICE SPECIALIST ELEMENT DESIGNS MAR 2014 – JULY 2015

· Monitored and updated all company social media content, including information shared on the following platforms: Facebook, Twitter, Instagram and Pinterest.

· Collaborated with sales manager to prioritize customer requests, ensuring resolution and/or fulfillment of requests within 24-48 hours.

· Delegated responsibilities to other associates and provided feedback as necessary.

· Drove sales growth through a strong focus on customer service and teamwork. Education

BACHELOR OF ARTS, COMMUNICATION STUDIES UNIVERSITY OF NORTH CAROLINA - CHARLOTTE DEC 2013 MASTER OF ARTS, COMMUNICATION I QUEENS UNIVERSITY OF CHARLOTTE I MAY 2020

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