Manager Sales

A.F

Driven and results-focused professional with 10 years of leadership

experience in several retail environments. Keen ability to assess ineffective areas of customer service and propose effective solutions. Expertise in customer loyalty, relationship and value management.

PROFILE

2012 – 2014

ASSOCIATE’S DEGREE

New York City College of Technology: Associate of Liberal Arts 2018 - CURRENT VERIZON CONSUMER GROUP

Solutions Manager

-Coordinate the efforts of team members in achievement of company KPI’s and utilization of user-focused solutions.

-Drive results through process creation/review/change, boundary partner collaboration, identifying/leveraging efficiencies, and positive customer engagement.

-Implement strategies useful in improving customer relationship, dedication and satisfaction.

Collaborate with senior managers to develop customer specific sales and marketing campaigns.

-Help facilitate new hire onboarding and training workshops in-line with business demands/requirements.

EDUCATION

EXPERIENCE

SALES / OPERATIONS MANAGER

AKIF A. FELIX

2014 - 2018 VERIZON WIRELESS

Lead Solutions Specialist

-Met with both consumer and SMB customers to review wireless network opportunities.

-Met/exceeded industry standard in customer experience and company prioritized KPI’s.

-Worked side-by-side with local and senior management to drive profitability through team-selling, operational excellence.

-Collaborated with management to mentor and develop direct reports, enhancing team execution and performance. CONTACTS

(347) 622- 9457

*********@*****.***

LINKEDIN.COM/IN/AKFELIX

SOFT SKILLS

v L EADERSHIP

v TEAM MANAGEMENT

v TEAM DEVELOPMENT

v CUSTOMER MANAGEMENT

v EMOTIONAL INTELLIGENCE

v PROJECT ORGANIZATION

v BUSINESS OPERATIONS

v MS OFFICE

v G - SUITE

v AGILE METHODOLOGIES

v SALESFORCE

v HTML/CSS

v JAVASCRIPT

v MEDALLIA

HARD SKILLS

2016 – 2018

BACHELOR’S DEGREE

Lehman College: Bachelor of Science in Computer Information Systems

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