Heather Sanchez

**** ***** ***** **** ***** Lake Ranch, Texas 409-***-****

adk11h@r.postjobfree.com

Summary

I am a friendly, loyal, and dedicated person, and I can adapt to any environment. I am a fantastic multi-tasker, and good at managing my time wisely. I am eager to learn new skills, and I am always up to a challenge. I am also a fast learner, and organized. I get along well with others, just as well as working alone. I am goal and task oriented. I am looking for a position with a reputable company that I can learn and grow with. I am an administrative professional with over ten years of experience in management. Proficient in assessing with both business and personal requirements to promote efficiency. Highly organized with good time management and decision making abilities. A Respectful and friendly professional with dynamic problem-solving and customer service talents.

Smart sales coordinator driving business opportunities with consistent follow-up and positive engagement. Talented with executive level administrative management and financial business and operational leadership expertise. Multi-disciplinary professional exhibiting essential techniques in policy, procedures, and process improvement initiatives to minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Education

Bayou Cane

General Education Diploma Graduated June 2000

Employment History

Express Employment January 2021to present Working with S.F.G

Computer data entry

EOM and other reports for billing, quantity and quality assessment

Assist with deliveries,

Respond to wholesale order inquiries

Frequent handling of product in bulk and single item form

Pick tickets match content of orders and are shipped timely to meet deadlines

Monitoring of labels, stickers, etc

Prepare shipments

Maintain log books

Work with warehouse, partner services and other SFG personnel to ensure correct product is pulled. Interface with FedEX, UPS, USPS and other shipping agents in regard to order fulfillment

Substitute teacher

August 2019 to present

Teach any grade, or aid in any class as needed.

Family Dollar

Assistant store manager

April 2020 to September 2020

During the first pandemic of the virus scare, when all other employees took time off. Responsible for all D1 projects, book keeping of all merchandise, incoming and outgoing. Truck deliveries, unloading merchandise from truck to the sales floor. Logging inventory, deliveries of merchandise, ordering inventory as needed. Responding to emails, keeping store fronted and

stocked. Oversee the cashiers are doing their duties. Responsible for reporting all money, including deposits and logistics.

Self

Home manager May 2003 – Present

Finance documentation, and money management

Proactively identify and solve complex problems impacting operations management and business direction.

Resolved conflicts and negotiated agreements between parties in order to reach win-win solution to disagreements and clarify misunderstandings.

Tutored students requiring additional assistance to improve overall comprehension of difficult concepts.

Research books and supplemental materials to use in classroom in conjunction with lesson plans. Prepared and filed financial statements such as balance sheets and income statements.

Identified appropriate solutions to minimize issues and quickly solve problems.

Work with students one-on-one to boost skills in weak areas and help grasp new concepts. Research supplemental materials, including books and slide for use in classroom discussions. Monitored multiple databases to keep track of all inventory.

Ben’s Electric

Office manager and executive assistant September 2009 – March 2015

Logged all jobs from startup to completion, using a multi database. Financial documentation for employees as well as business end management

Wrote agendas and notes and sent out automatic notifications for upcoming meetings.

Manage sensitive information with discretion while providing administrative support.

Protected company reputation and build loyal client base by working relentlessly to resolve problems and improve client satisfaction.

Coordinated logistics for conferences and seminars including travel arrangements and venue reservations.

Scheduled conferences and associated travel arrangements, including hotel, airfare, and ground transportation.

Created and maintained computer-and paper based filing and organization systems for records, reports, and documents.

Prepared and updated office records, spreadsheets, and presentations to enhance office efficiency.

Samuari Dragon

Server

September 2005 – May 2009

Operational duties with store opening and closing procedures.

Provided outstanding service to new and long standing customers by attending closely to concerns in developing solutions.

Processed payment in return receipts, cash, coins, and payment cards to customers.

Delivered exemplary customer service and support by remaining poised in most stressful situations. Delivered food and drink items quickly to help minimize customer wait times.

Coach other employees in effective customer service and successful selling techniques.

La Grande

Manager/Cook

February 2003 – September 2005

Resolved disciplinary issues and escalated major concerns to the owner. Created eye-catching merchandise displays to entice customers into the store.

Coached other employees in effective customer service and successful selling techniques . Provided outstanding service to new and long standing customers.

Supported owner in operational improvements and resolutions of problems to deliver top-notch customer service .

Trained new employees and cross trained existing employees on responsibilities of on peak and off-peak periods.

Processed payments using cash check or credit and debit cards.

Prepared and filed financial statements such as balance sheet and income statements. Completed all time sheets, traceability forms, and schedule documentation on time. Monitored multiple databases to keep track of all company inventory.

Observed employee fieldwork and usage of materials for quality and consistency.

Red Carpet Inn

Front desk clerk

September 2000-February 2003 Assisted customers checking in and out

Accommodate customers with whichever needs were necessary for their stay Handled cash, credit and debit cards, and checks.

Overseen bar and restaurant's opening and closing records. Such as closing reports, payouts, and cash, check, credit and debits.

Answered phones on the multi phone line and directed calls accordingly. Maintained lobby and offices cleanliness and kept lobby offices hazardous free. Completed room checking and minor maintenance repairs.

Professional Skills

Customer service:

Management:

Scheduling:

Training:

Proper phone etiquette :

Cash Handling:

Food service:

Travel Arrangements:

Record management :

Invoice and payment processing :

Mentoring and training :

Attention to details :

Staff leadership and direction :

Customer needs assessment :

Administration :

Microsoft office:

Tutoring and coaching : Sales:

Multi phone:

Excellent at multitasking, organization, and customer service; quick learner, self starter, problem solving and time management; managing day-to-day operation unsupervised.

References:

Kimberly Tolar 985-***-****

David Moore 936-***-****

Debra Allen 936-***-****

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