Sales Customer Care

RESUME

MEENAKSHI SHARMA

Contact No. - +91-820*******

Email ID ***************.*****@*****.***

Designations- Customer Care Executive(Backend Process/E-mail Process)

Sales & Export Incharge (accounts dept.)

Experience-5 years

Career Objective

Seeking a position to utilize my skills and abilities in an organization that offers professionals growth while being resourceful, innovative and provide continuous learning opportunities.

Organizational Details

BPO(Business Process Outsourcing) Experience:- Currently working in Ienergizer in DishTV backend process (E-mail Process) from 19 August 2020 to till now.

Overall Industry Experience: - Total 4 .5+ years in Sales & Export department (accounts department) also have experience in procurement department. Coordinating experience in project handing.

Company Name: - Mahesh Edible Oil Industries Ltd. (consumer Goods)

Duration: - (From September. 2009 to January 2014)

Designation:- Sales & Export Incharge(accounts dept.)

Location:- Kota(Rajasthan),India

Job Profile & Responsibilities

E-mail Process Work(Backend Work):-

Handle out the customers problems and inquiries and give the proper resolution over the email .

Make the call to the customer related to customers inquiries and questions related to the product.

Handle complaints regarding the organizations products or services.

Export Management Work (Sales Co-ordinating Work):-

Handling of all documentation and accounting work at Export Level.

Clearance of all types of transportation bill & goods.

Maintain the all data about sales in system(oracle software)

Sales Co-ordinating Work:-

Handling all types of sales procedure like sales bargin of consumer goods at local & central level.

Handling of sales procedure of other items (like acid oil, fatty acid, spend earth & Gumes)

Handling Of all types of dispatch work at local & central Level.

Handling of clearance of outstanding of Consumer Goods.

Marketing Back Office Work:-

Taking the reporting of sales team on daily basis

Decided the target & the tour programme of marketing executives separately on monthly basis.

Make The MIS Sales Report based on daily sales & dispatched accordingly

Check out their attendance & expenses sheet and make the salary of them at the end of month

Do the regular direct telephonic conversation with sales consumers & handle out the problem of consumer about product,quality and sales procedure.

Conduct the meeting time to time of sales executives with A.S.M for clearing the sales target and other problems related to market strategy.

Take the reporting of sales executives and maintain the record in the system.

Make the all types of sales scheme and launched the scheme according to the market strategy.

All incentive plans generated by coordinating with A.S.M accordingly their sales target.

Handling the all problems of sales executives related sales procedure, Quality management of products,pricing, and strategy of market.

Generated the product pricing after analyst the daily market price opening on daily basis.

Professional & Academic Record

Pursuing C.S(company Secretaries) at executive level

MBA(master of business administration) in Finance & marketing with 70% from Maharaja College of Management, Udaipur affiliated from Rajasthan Technical University, Kota

Graduation In B.Sc(Biotechnology) with 73% from Kota University(Rajasthan).

Senior Secondary Examination with 67% from R.B.S.E, Ajmer.

Secondary Examination with 77% from R.B.S.E, Ajmer.

Computer Proficiency

Well versed with Windows Operating System, Microsoft Office/Excel and Internet Operations.

Internship attended

Organization: Instrumentation Limited, Kota

Duration: 45 Days

Project: Import & Export procedure, Documentation & Accounting

Project & Report Making under MBA :

Major project: Animation Market In India

Minor Project: Micro-credit in Rural Development

Personal Information

Name: - Meenakshi Sharma

Father's name: - Mr Harish Chand Sharma

Present address: - H. NO-5-O-9 Mahaveer Nagar Third Kota(Rajasthan),324005

Date of birth: - 01/03/1986

Marital Status: - Married

Languages Known: - English, Hindi

Hobbies: - Do creative work & learn new things, Singing, Dancing, Playing Chess

Declaration

I hereby declare that above given information is true to the best of my knowledge.

Date:

Place: (Meenakshi Sharma)

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