Medical Office

Denise Pierre

New Orleans, LA.***** 504-***-****

**********@***.*** linkedin.com/in/denise-pierre-100215197

BILLING AND CODING SPECIALIST /MEDICAL OFFICE ASSISTANT

Caring and compassionate, self-motivated experienced professional with more than 19 years of customer service expertise skilled in building relationships and resolving challenges. Knowledgeable in regulatory compliance, claims processing, front-end duties payment, adjudication, and medical coding.

SKILL/ABILITIES

Detail-oriented with a focus to delivering excellent customer service

Strong organizational skills and demonstrated ability to multi-tasks

Ability to work well in a dynamic team environment or independently

Excellent written and verbal communication skills

Interpersonal skills to interact with coworker, management, and internal/external customers

EDUCATION AND CERTIFICATIONS

New Horizons Computer Learning Center, New Orleans, LA 09/2019-11/2019

Certificate of Completion in Medical Office Administration Associate

Certified Billing and Coding Specialist (CBCS) 12/2019

Certified Electronic Health Record Specialist (CEHRS) 01/2020

Saint Agatha Career School, New Orleans LA 02/2018-3/2018

Certificate of Completion in Nurse Aide Training and Basic Life Support

Certification of Completion in Medical Terminology 12/2013

PROFESSIONAL EXPERIENCE

01/2020 – Present Waldon Healthcare Center, Kenner, LA

Certified Nursing Assistant

Provides assistance and care daily with serving meal, feeding, bathing, and dressing.

Observes patient condition and behavior.

Answers call light

Charts Patient Activities of Daily Living

Lift, transport and move patients using the appropriate techniques

09/2019 – 11/2019 New Horizons Computer Learning Centers, New Orleans, LA

Student - Medical Office Administration Program

Training Included:

Processing confidential information relating to patient demographics and medical information file, law and ethics, accuracy of source documents, bookkeeping and banking practices in the medical office

Hands-on experience with all coding rules associated with evaluation and management, anesthesia and a portion of surgery sections of CPT coding

Using ICD-10-CM Codes, V and E Codes, Hypertension and Neoplasm tables, Tables of Drugs and Chemicals to code using up to date coding systems associated with surgery, radiology/lab, and medicine

Memorizing the primary anatomy and basic physiology of the entire body system, including disease processes and diagnostic procedures

02/2000-06/2019 Harrah’s Casino New Orleans, LA

Parking Operation Cashier

Accurately processed 500+ transactions daily handling cash, comps, and credit cards

Greeted and assisted customers while anticipation their needs

Adhered to cash handling policies and procedures. Counted, organized, and balanced cash drawers, and made deposits

Used software to Input valet claims tickets in data, sent payment fee to exit lane to be processed, and retrieved information to find lost claim tickets and reprint receipts

Responded to internal/external guest inquiries to provide assistance or direct to appropriate area enhancing the customer experience

VOLUNTEER WORK

09/2013-01/2016 Children’s Hospital, New Orleans, LA (6-8 hours a week)

CICU Department unit with 20 beds

Assisted the unit clerk with administration duties such as answering internal/external phone calls, filing charts with progress note sheets, making coping for labels, etc.

Organized labels chart folder

Prepare flow sheets and deliver medication to patient bedside

Performed other duties as needed

Keywords: Patient, Medical Knowledge, Calls, Medical Experience, Medical Office, Files, Collecting, Scheduling, Appointments, Medical Skills, Excel, Patient Information, Patient Records, Physician, PCMH, Co-Pays, Patient Experience, Medical Systems, HIPAA compliant, PHI, Administrative Ability, CPT Codes, ICD Codes, EDI

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