Manager Training

Giavonna N. Morgam, PMP, CGMP

Project Management Specialist

Dynamic project manager/senior consulting professional with an extensive background in meeting and events logistics and conducting organization needs analysis and supervising training programs for employees using blended learning concepts, including instructor led, one-on-one and web-based training. Exceptional ability to manage multiple projects/tasks in a high pressure, time sensitive environment. Excellent understanding of and ability to adapt to individual learning styles. Outstanding communication, interpersonal, presentation, organizational and leadership skills. Experienced in providing recommendations to senior level executives to align corporate strategy for projects whose budgets range from $50,000.00 - $15,000,000.00.

Summary of Qualifications

Astute at overseeing and improving international and nationwide programs. Noted for strong ability to increase organization efficiency and reach by conducting broad research and analysis into program issues and exploring alternatives and concepts including the recommendation of a resolution strategy

Well versed within project management, change management, consulting, and government contracting, managing staff and administrative activities, developing and implementing quality control and risk management plans, and serving as liaison with corporate and federal government points of contacts. Over ten years specialized experience supporting special projects for federal government agencies including the Departments of Defense, Health and Human Services, Veterans Affairs, and the Federal Emergency Management Agency. Certified Government Meetings Professional (CGMP) and Project Management Professional (PMP). Over 8 years as a subject matter expert in the areas of Change Management and Project Management.

Recognized for ability in formal and informal management planning, policy, and decision-making sessions regarding legislative changes, technological improvements, and changes in government policies and procedures involving important organizational issues. Consult with program managers and provide advice and guidance on the various aspects of strategic and performance planning, analysis and implementation. Develop and write reports, guidance and other technical documentation. Membership and participation with the Project Management Institute (PMI) and the Society of Government Meeting Professional (SGMP), so as to remain current on the industry’s best practices.

Professional Experience

Stakeholder Engagement/Webinar Producer 3/2020– Pressent

Teracore, Inc./Dept. of Homeland Security Washington, DC

Responsible for providing stakeholder engagement and webinar producer, support and solutions to meet the needs of Science and Technology (S&T) Directorate’s Technology Clearinghouse (TCH) for the Pathways to Innovation Learing Series (PILS). Manage the daily operation and tasks of the PILS planning team. Created and implemented webinar planning process, identifying areas for streamlining and efficiency webinar production and delivery. Develop and implement registration policies and standard operating procedures for all PILS projects in accordance with DHS policies and procedures. Develop outreach communications for TCH PILS. Develop original content based on trending topics that are identified with OSE (e.g. technology scouting, Operational Experimentation (OpEx), transition, technology centers, ORA, etc.) and previous attendee input. Provide strategic advice and guidance to other S&T Components to assist them with hosting of webinars. Deveolpements and implements PILS Plan, topics and schedule for the fiscal year. Rsearched an coorddinate logistics for PILS. In addition, served as a liaison for TCH DHS Components, first responders, and other DHS stakeholders. Works closely with the program offices to define topic requirements for learning events, virtual activities and processes, to ensure that all events are properly planned and delivered. Identifies subject matter experts, builds attendee base and organic growth . Develops dashboards reports and analysis attendee particpation and increased traffic to the Technology Clearinghouse. Serves as the main POC for any PILS inquires. Serves as a trusted advisor to the TCH Lead abd TST leadership on webinar planning procedures. Leads collaborative effort throughout S&T and DHS componients. Serves as Deputy Project Manager to 15 + Teracore associates across the DHS/S&T/FBD contract for over 5 years.

Conference and Financial Planning Project Manager 7/2015– 2/2020

Teracore, Inc./Dept. of Homeland Security Washington, DC

Responsible for providing conference services, support and solutions to meet the needs of Science and Technology (S&T) Directorate’s Finance and Budget Division’s five branches for various event purposes, formats, sizes and geographical locations. Manage the daily operation and tasks of the S&T conference planning team and Teracore contract team. Created and implemented S&T Directorate conference approval processes, identifying areas for streamlining and efficiency in the conference and event logistics process. Develop and implement registration policies and standard operating procedures for all conference and meeting projects in accordance with DHS policies and procedures. Develop communications for S&T division on conference processes and procedures, approvals, policies. Identifies and document possible cost reductions. Serves as the project manager on pre- and on-site conference registration and participant and financial data management for events. In addition, served as a liaison to the CEO, Financial Analysts and Financial Officers to help answer funding questions, track PR approval process, and identify conference funding execution figures. Works closely with the program offices to define conference and meeting requirements for multiple events, virtual activities and processes, to ensure that all events are properly planned and delivered. Conducts all major financial spending audits for the S&T directorate conferences and travel. Reports financial spending analysis to the Department of Homeland Security Chief of Staff. Serves as the main POC for any conference and travel spending inquires. Serves as a trusted advisor to the CFO and Deputy CFO in regards to government conference planning and FTR policies and procedures. Also serves as Project Manager to 15 + Teracore associates across the DHS/S&T/FBD contract for over 5 years.

Training Coordinator/Technical Trainer 6/2014 – 7/2015

Princeton Information/Fannie Mae Washington, DC

Responsible for providing training on Windows 8.1 and Microsoft 2013 to support Fannie Mae’s enterprise-wide migration to a new operating system. Served as the liaison between Training vendor, Training Dept., Program (deployment) and LOB. Point of contact for LOB classroom and virtual training for the program. Conducted training needs analysis with clients. Designed course curriculum and instructional materials that matched features and functions to learning needs, to create a high quality classroom experience. Developed training schedule and coordinated all training logistics with onsite facility POC’s and IT support at all Fannie Mae sites across the US. Managed trainer scheduling, and train-our-trainer sessions to ensure instructors are properly prepared for training delivery and other related assignments. Facilitated technical training for over 3,000 students via one-on-one sessions, and in-person and virtual instructor-led sessions. Manage production and distribution of course materials; coordinate site access for outside vendors; track training delivery; provide report completions; and respond quickly to potential risks or problems.

Sr. Training Logistician/ Sr. Consultant 6/2010 – 8/2014

Dougherty & Associates, Inc. Alexandria, VA

Responsible for providing conference services, support and solutions to meet the needs of diverse audiences for various event purposes, formats, sizes and geographical locations both in person and virtual. Oversaw the daily operation and tasks of a call center team, created schedules, and managed communications and managed event registration for multiple in person and virtual training activities and events. Developed registration policies and standard operating procedures for all logistical projects. Managed training vendors instructor schedules, reimbursement and travel. Served as the lead on pre- and on-site conference registration and participant data management for training events. In addition, managed all training site contracts negotiations and procurement, served as a liaison to remote training sites, working closely with the project team to define training delivery requirements for multiple events, managed the training logistics team, virtual activities and processes both pre, during, and post production, to ensure all events are properly scheduled and delivered. Served as producer for all virtual training events and conferences – to include file sharing, preparing and managing breakout rooms, uploading slide presentations, managing chat room with participants for instructors and ensuring instructors were aware of participants questions and provided answers during Q&A sessions. Produced training communications for all in person and virtual events. Worked with the training development team to develop the course curriculum materials; facilitate training for administration, clients, faculty, and staff; managed production and distribution; coordinated site access; tracked training delivery; provided report completions; and responded quickly to potential risks or problems.

Coordination and Logistical Planner 9/2007 - 5/2010

Gap Solutions/Booz Allen Hamilton Washington, DC

Coordinator and Logistical Planner for the Homeland Security Grant Program (HSGP) and Tribal Homeland Security Grant Program (THSGP), FEMA’s largest grant programs. Managed site and budget research for conference locations in accordance with the Office of Management and Budget (OMB) procurement process, and oversaw processing and distribution of all participant and staff travel authorizations. In addition, coordinated travel planning and transportation logistics, and assisted in the development of conference agendas, room set-ups and welcome packets. Developed various logistical and program strategies presented directly to FEMA senior leadership. Co-chaired program development committee for the HSGP & THSGP Peer Review Conference to support the maturation of the information sharing environment.

Marketing Manager 9/2006 - 9/2007

Center for Dermatology Washington, DC

Served as the Senior Creative Director and designed, developed and managed a corporate practice marketing image makeover, to include company branding and web site development, newsletters, ads, and brochures. Managed public relations, media events, seminars, and planned all logistics for company events. Developed office standard operating procedures and staff customer service training. Designed, developed and implemented a customer recognition program, which increased sales and customer retention by 85%. Created and presented proposals to target sales opportunities, contact prospects, presented the product line and develop long-term client relationships. Developed research and market trends analysis reports to forecast future event needs.

Senior Executive Reservations Coordinator 1/2001 - 9/2006

The Ritz-Carlton Washington, DC

Managed multiple accounts for the Ritz Carlton Washington, D.C. & Georgetown as a senior executive sales agent. Managed customer relations and the reservations life cycle for business travel customers. Managed customer relations for diplomatic visits of foreign and domestic dignitaries, various entertainers, athletic teams, press junkets and small corporate groups.

Education and Professional Development

A.A. Mortuary Science

University of the District of Columbia School of Business Management

Software Experience

Adobe Connect

Cisco Jabber

INEXPO

On24

Adobe Captivate

Blackboard Collaborate

Cisco WebEx

Cvent

Microsoft Office

SharePoint

Vcopious

Zoom

Certifications

Project Management Professional (PMP) Certification Project Management Institute

Certified Government Meeting Professional Society of Government Meeting Professionals

Event Management Certificate Program George Washington University

Masters Certificate Program for Applied Project Management Villanova University

**Will furnish references upon request**

202. 674.6119

**************@*****.***

Candidate Highlights

10+ years customer service and logistic planning experience

Change Management

Well versed in the theory of Andragogy and the six principles of adult learning

Subject Matter Experts for conference event design and development for in-person, virtual and hybrid programs

In-depth experience developing and maintaining virtual platforms, and web-based registration systems

Expert in developing detailed reports, charts, graphs, market trend analysis, and quality assurance procedures

Active Top Secret Clearance

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