Front Office Sales
Resume:
Jenny Luna
Gilroy, Cal. *****
Professional Employment Experience:
In Home Support Services
March 2019 to present
Domestic Tasks
● Vacuuming, dusting, and sweeping
● Damp mopping kitchen and bath
● Cleaning stove top
● Cleaning the counter tops in kitchen and bath areas
● Cleaning the sink, tub, and toilet
● Making and changing beds
● General tidying up
● Washing, folding, and putting away laundry
● Emptying trash
● Wiping/cleaning refrigerator
Personal Care
● Bathing
● Grooming (shampoo, hair care, shaving, and dental care)
● Dressing
● Feeding and assistance with eating
● Support with toileting
● Skin care
● Help changing positions or walking and moving from place to place
● Bowel and bladder care
● Care and assistance with prosthesis
Miscellaneous
● Shopping and errands
● Accompany to medical appointments
● Protective supervision
● Paramedical services (only if consumer’s doctor sends approval notice to IHSS social worker)
Meal Preparation & Clean Up
● Grocery shopping
● Meal preparation
● Meal clean up
Tasks Not Authorized
● Mowing the lawn or gardening
● Pet care, such as washing or walking
● Cleaning or cooking for other family members
● Moving furniture
● Anything else not on the list of approved tasks on the Notice of Action
● Washing windows
Marriots Hotel
Front Desk Receptionist
August 2019
● Responsible for the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
● Responsible for performing the tasks to the highest standards.
● Performance in all Front Office procedures including, but not limited to:
● Guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
● Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
● Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
● Schedule daily work, attend pre-shift meetings, inform and train team members.
● Monitor, observe and assist in evaluating team member performance
● Monitor lobby traffic and adjust staffing accordingly.
● Demonstrate a thorough knowledge of hotel information including, but not limited to: Room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
● Promote up-selling of hotel services, facilities to maximize room occupancy and revenue.
● Cover Manager on Duty Shifts as assigned.
● Assist with bell person duties as needed.
● Promote Marriott's Honors program to guests at check in.
● Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction using the HEART model and ensure we Make It Right for the guest.
● work with the Director of Front Office and Guest Services Manager to plan and execute customer focus.
TESLA MOTORS
Automotive Service Technician Manufacturer
March 2019 to August 2019
● performed physical work which required standing for extended periods of time and lifting objects of up to 30-50 pounds.
● used a variety of complex power tools and equipment in a fast paced precision based production assembly line.
● Demonstrated success in quickly learning and adjusting to process changes and solving issues at work with urgency and diplomacy while maintaining a positive, can-do attitude.
● Proven track record of working effectively in a dynamic team environment, including being punctual, professional, and reliable.
● Proven record of success in hands-on assembly, and the application of production systems, in any type of manufacturing environment.
● Ability to follow a required sequence of steps in a highly motivated process, inputting various codes used to make decisions in order to detect abnormalities using visual, tactile, or auditory senses in order to adjust to immediate process changes due to process/shop improvement.
● Perseverance in extensive process root cause analysis and countermeasure implementation Quality.
● Demonstrated ability to perform standardized work process and defined work instructions.
● Understands and ensures adherence to required procedures and processes.
● Evaluates the assembly processes and equipment to look for continuous improvement opportunities.
● Analyze quality data to determine and drive the desired outcome. Assist with the process design and tooling improvements suggesting and implementing new ideas to improve quality, reduce cost, and support production work environment.
Understanding and implementing suggestions for improvement and eliminating waste.
Panda Express Feb.2017
Cashier/Receptionist
● Responding to guest orders, inquiries and concerns in a courteous manner.
● People Oriented – working with guests and fellow associates, expressing good communication and interpersonal skills.
● Growth Oriented – understanding that learning and growth are keys to personal and professional success.
● Greeting customers with quality hospitality food and service while maintaining a clean, safe and well-organized facility.
● Practicing food and restaurant safety standards and guidelines.
● Paying close attention to detail in food/service quality and cleanliness to ensure a constant and adequate supply of ingredients are prepared according to company specifications and local health regulations.
● Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
● Ensure high standards of customer service are maintained.
● Handle customer complaints and queries.
● Report to, and attend regular meetings with area managers or head office representatives.
Home Goods: Oct. 2015 to Feb. 2017.
Position- Cashier Receptionist/customer service.
● Handled 90 plus customers daily with duties including but not limited to:
● signing up new customers,retrieving customer data,presenting relevant customer data, presenting relevant product information.
● signing up new customer credit services and canceling services.
● Trained new employees in how to enter customer data and organize customer interaction logs.
● Received an 85% customer satisfaction rate to date, 15% higher than company rating.
● Suggested new tactics to persuade cancelling customers to stay with the company provided services, resulting in a decrease of cancellations.
● Memorized the entire line of company products and services.
● Provided basic technical support for customers on a wide range of company products resolving issues at a 90% rate by documenting sales and creating or updating customer profile records, processing checks, cash, and store or other credit cards keeping clientèle informed by notifying them of preferred customer sales and future merchandise of potential interest.
● Contributed to team effort by accomplishing related results as needed and was recognized as ‘Fastest Learner’ during the first month of training.
CORE QUALIFICATIONS
● Top performing Sales Associate with years of front desk reception experience and a reputation for exceeding performance benchmarks.
● Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets.
● Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional customer service.
● Seeking to apply diverse sales experience to take the next career step with a retail organization dedicated to providing world class customer service and producing strong team leaders.
● Retail Sales Marketing and Promotions Customer Service Consultative Selling Visual Merchandising Inventory Management.
● Interface with customers to identify purchasing needs and direct them to appropriate departments.
● Recommend additional products or cost-effective alternatives to enhance service and satisfaction.
● Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals.
● Confirm and change prices on designated products during seasonal promotions.
● Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.
● Maintained and organized store displays to enhance product visibility and expedite product location activities.
● Provide training to new employees to uphold company policies and sustain customer satisfaction.
● Proven track record of working effectively in a dynamic team environment, including being punctual, professional, and reliable.
● Excellent command of the English language (both verbal and written) and the ability to read and understand manufacturing work instructions.
● Flexible availability to work any shift (Day, Swing, Graveyard, Weekends, Mandatory Overtime, etc.)
● Proven record of success in hands-on assembly, and the application of production systems, in any type of manufacturing environment
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