Administrative Assistant Office

ERIC FULTON

****.******.***@*****.*** C: 919-***-**** Durham, NC 27707

Summary

Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver with excellent communication, planning and decision-making skills. Enjoys working in a fast paced environment and coordinates well with team members and customers of all backgrounds.

Skills

Knowledge of Health Insurance policies

Schedule Management

Communication skills

Accounts receivable

Office Administration

Patient Confidentiality

Consultant Management

Time Management

Insurance verification

Enterprise Software Management (Planview)

Data Entry

Technical Assistance

Electronic Health records management (AthenaHealth) (Maestro)

PeopleSoft

Leadership Skills

Database

Electronic Health records

Human Resources

Inventory management

Excel spreadsheet

SharePoint

PowerPoint presentations

Event coordination

CRM and office management software

Experience

Ciber Global / Blue Cross and Blue Shield NC

Project Coordinator

04/2019 - 04/2020

Retrieve monthly metrics from consultant team for monthly operational meetings.

Onsite client and consultant support to ensure positive working relationship.

Communicate with client stakeholders to ensure efficient project completion.

Coordinate candidate interviews within key accounts.

Coordinate pre-onboarding activities for new hires.

Ordering hardware, software & services in a system for new hires and existing consultants.

Assist and manage onboarding activities for new employees.

Schedule meetings for Directors, VPs, and various mangers.

Chaired team meeting for various Ciber and Blue Cross company updates.

Prepared deck for various team meetings.

Update and confirm client database match Ciber's database.

Enter new hire information in QuickBase and PeopleSoft.

Track and coordinate annual background checks for employees & subcontractors.

Responsible for inputting consultant time entry into client systems.

Provide resolution of discrepancies in client time entry systems and Ciber's time entry systems to finalize monthly invoice.

Work with timesheet approvers to get employees timesheets submitted on time.

Responsible for updating internal SharePoint site and uploading work orders, contracts to the client SharePoint site.

Oversaw adherence to project timelines and budget constraints.

Assembled briefs and prepared PowerPoint presentations.

Managed work streams for both routine and special projects simultaneously.

United Health Group

Customer Service Representative

04/2017 - 01/2019

Answer phone calls from customers and identify the type of assistance member's needs.

Research issues by navigating across multiple databases and working with support resources to resolve customer issues.

Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics.

Intervene with care providers on behalf of the customer to assist with appointment scheduling.

Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member.

Health Research.

Maintain monthly metrics goals.

Track meeting minutes during weekly meetings.

Website / online portal technical assistance.

Prepare excel spreadsheets.

North Carolina Eye Ear Nose and Throat

Appointment Scheduler

07/2017 - 03/2018

Proficiency of AthenaHealth.

First line of communication on phone lines.

Direct incoming calls to their required extension.

Schedule, reschedule, and verify patient appointments; referrals.

Register patients into AthenaHealth.

Communicate messages from patients to their providers via AthenaHealth.

Processing referrals.

Preparation of excel spreadsheets.

AthenaHealth portal assistance/ Website technical assistance.

UNC Rex Healthcare

Intern

09/2016 - 05/2017

Command Center/ Call Center Support for the opening of UNC Rex Heart and Valve Center.

Assisted Human Resources/ Talent Acquisition.

Administrative Support.

Shadowed Patient Registration Process.

Insurance Verification.

Shadowed Senior business analysis.

Inventory management (presented reports and findings).

Register and monitor IT complaints of clinical staff.

Reporting and analysis of data.

Assisted in opening of UNC Rex Heart and Valve Center.

Typed reports for weekly meetings.

Plan office luncheons.

KWF Enterprises

Administrative Assistant

05/2011 - 01/2015

Prepare excel spreadsheets.

Administrative support.

Operated office equipment (Fax machine, printer, etc.).

First line of contact for customers.

Scheduled meetings and appointments.

Typed and presented meeting minutes.

Typed and circulated memos.

Education and Training

Winston-Salem State University Winston, NC

Bachelors in Health Sciences, Healthcare Management

2017

GPA: 3.00, Dean's list spring 2017

Activities and Honors

Dean's List Spring 2014 Western Carolina University

Dean's List Spring 2016 Winston-Salem State University

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