Customer Care
Resume:
Resume
Cordelia Cox
Mechanicsville, VA 23111
************@*****.***
Skills
●Customer Care
●Conflict Resolution
●Handling Sensitive Information
●Attention to Detail
●Leadership
●Project Management
●Adaptability
●Organizing
Experience
October 2019 - November 2020
Safe Streets ADT Authorized Dealer - Customer Complaints Specialist
●I received, investigated and resolved escalated customer issues, social media complaints, and concerns forwarded to us by our parent company.
●I assisted sales representatives and technicians in the field to procure and retain customers.
●I helped to maintain our database of clients and coordinated with management to improve our systems and procedure.
May 2018 - August 2018
Equality Virginia - Public Policy Intern
●I organized and continued our initiative to contact public officials across the state and earn their support.
●I planned and executed an event to raise awareness of LGBT issues in the district of the then Speaker of the House of Delegates, Kirk Cox.
●I engaged our supporters over the phone and through email to generate excitement about upcoming events and initiatives.
February 2018 - July 2019
Chick-Fil-A Willow Lawn - Drive-Thru Cashier
●I was critical at the Drive-Thru window due to my speed and attention to detail. As management's model employee in this role, it was rare for anyone but me to work there during my shifts.
●I frequently trained new hires and it was necessary for me to specially train a replacement before my departure due to my importance to our team.
●During management meetings, I was often left in charge of the restaurant due to my leadership skills and experience.
June 2017 - February 2018
Kohl's Mechanicsville - Customer Service
●I served multiple roles as needed, these included working in customer service, working as a cashier, early morning product intake and sorting, and stocking of shelves.
●My adaptability was an asset as I could quickly transition to different roles during a shift.
December 2015 - August 2016
Kroger Carytown - Customer Service
●I started out as a cashier, but I was quickly promoted to customer service. I was also trained as a supervisor and occasionally filled this role, but it was more often necessary for me to work at the customer service desk.
●At the service desk I would assist customers, handle returns and exchanges, and manage our multi-line phone system. At the end of a shift it would be my responsibility to organize receipts and documents as well as emptying registers and depositing cash in our safe.
Education
August 2015 - December 2018
Virginia Commonwealth University - Bachelors of Political Science
●I graduated Cum Laude and with Political Science Honors.
●I maintained a 4.0 Major GPA.
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