Sales Representative Customer Care
Resume:
Jennifer M Garcia
*** **** ********** *** ***. *C
New York, NY 10032
**********@*******.***
OBJECTIVE
Obtain a position where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name. WORK EXPERIENCE
Citibank - Personal Banker - April 2018 - Present
2560 Broadway New York NY 10025
• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.
• Execute integrated sales, relationship, and credit strategies that are aligned with the branch's business plan.
• Cultivate partnerships with segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors, Citigold) to obtain and provide appropriately qualified referrals; meet periodically with segment partners to review goals, discuss strategies, and solicit feedback and coaching.
Altice Optimum – Inbound Retention Representative – January 2017 - February 2018 930 Soundview Ave. Bronx, NY 10473
• Utilize sales and persuasion skills to sell products and services
• Interact with clients with cancellation and services with problem skills technique
• Ensure management of customer accounts and deliver high quality customer care T-Mobile - Sales Representative – December 2014 - January 2017 521 West 8th Ave. New York, NY 10018
• Found right plan and solutions for customers
• Executed effective sales and marketing strategies
• Supported and enhanced route-based business services
• Maintained good relationships to build a strong client base EDUCATION
Hunter College – New York, NY
Graduation: May 2015 - Bachelors Degree in Psychology SKILLS
• Excellent communication, interpersonal, and presentation skills
• Ability to work collaboratively with diverse groups and establish ongoing relationships
• Resourceful, detail-oriented, and skilled problem-solver
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