CC & SC Lead

Amr Aboulghar

Villa ** El Nargis * New Cairo, Cairo Egypt. E-Mail : **************@*******.***

Mob: +201********* Mob Egypt: +201********* .

WORKING EXPERIENCE:

Medtronic Egypt L.L.C Dec. 17 till Present

Supply Chain & Customer Care (Commercial) Sr. Manager- Emerging Africa Reporting to: Sr. Dir. CC&SC EMEA Lead SC & CC operations in Emerging Africa markets set a strategic planning, project implementation, and execution for a distribution network optimization. Collaborate across the organization in implementation of the distribution network; charged with reduction of fixed cost facilities to a variable cost model, which included 3PL-managed facilities.

Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures

Responsible for Profit and Loss, or Profit Centre/Cost Centre Budgets.

Create a culture and processes which achieve the business goals and objectives with regards to their customer service;

OTC, Improve NPS (Net Promoter Score) – CSAT (Customer Satisfaction), or other Customer Metric.

Reduction of the cost to serve through distribution management

Empower and Engage the Customer Service Team

Enhance the First Call Resolution

Identify new tools and technologies to better serve the customer

Drive better sales through service

Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.

Act as the Voice of the Customer across the organization.

Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.

Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.

Define, negotiate and agree the effective utilization of resource in line with service specifications, working with, or being responsible for resource planning and MI teams to plan the required resource in conjunction with business objectives and service level agreements.

Work effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations to negotiate and influence customer improvements

Continually develop improvements and embed successful change projects.

Drive quality and consistency

Partner with Client relations to optimize existing Client profitability through business planning and collaboration and deliver increased revenue streams.

Major Achievements in several projects.

BRITISH AMERICAN TOBACCO (NAA) July 16 till Oct. 17 Area SC Quality Manager & Product Management - NAA Reporting to: Area Head of Operation Continuing enhancement Supply chain quality of the process and procedures cross functional across the Area, product management role adding new scope to cover the product management in all aspects (recipes, Specs and product maintenance), supporting board members in decision making based on analytic results. Continue looking after operations process from product perspective. Ensuring that all monthly, Quarterly and yearly reports submitted OTIF by end markets and focusing on PI&T, PM&H, Shelf life, NPI’s …etc.).

Fully complaint supply chain quality guidelines-based quality systems across area, measurable improvements in Quality, Productivity, Cost and Delivery resulting from effective operation of above and use of continuous improvement techniques.

BRITISH AMERICAN TOBACCO (NAA) Jan 16 till June 16 Area Quality Manager & Stabilization Ops lead - NAA Reporting to: Area Head of Operation NAA Regional Stabilization Ops Lead

Area Quality: Ensure implementing process and procedures cross functional (Supply Chain, Manufacturing, Planning), consumer consistently satisfaction and needs and expectations are met. Stabilization: Drive embedding of BAU capabilities post Go-Live, Drive efficiencies & effectiveness, in landing TaO, during the programme life cycle, manage to reduction Incremental Costs and Headcount, Drive for optimisation of resources – financially, through benefits. Define and drive development of agreed BAU Capabilities as part of Stabilisation Transition to BAU (Transition Gaps)

BRITISH AMERICAN TOBACCO (NAA & MEA) July 14 till Dec 15 Commercial Lead-TaO Operation Process Lead -MEA & NAA Reporting to: TaO Area’s Head of Operation Embedding the new Operations processes and organization structure across the region and deploying the One SAP system. The primary objective is to lead processes and procedures within the Middle East and North Africa Operation to ensure that programme TaO will deliver the Target Operating Model (TOM) design and supporting systems which sets out standards and rules that define how the business will work in a new globally integrated way. Supply Chain operations network setup in MENA.

Leading the commercial setup and execution for MEA & NAA. BRITISH AMERICAN TOBACCO (North Africa) July 12 till June 14 Supply Chain Development Manager – North Africa Reporting to: Area Head of Operation The primary objective is to help establish documented processes and procedures within the Libya, Algeria & Morocco supply chain to ensure full visibility and control over WMS/CRT and FG at all stages. This will involve training/developing the structure to ensure that they are able to manage the required processes going forward. Principal & Accountabilities: (Supply Chain, Manufacturing, Quality) BRITISH AMERICAN TOBACCO EGYPT Feb 12 till Jun 12

Quality Manager Egypt Reporting to: Operation Manager Establishing, managing & improving the quality management system & compliance to various Quality & Regulatory standards and requirements. Working very closely with various functions & across all levels of the organization to leverage and implement best practices

BRITISH AMERICAN TOBACCO EGYPT Jan.2010 till Jan 12 Supply Chain Manager Egypt Reporting to: Area Head of Demand Chain

Contribute to the achievement of company business objectives by ensuring that Supply Chain strategies improve the competitive position of the company.

BRITISH AMERICAN TOBACCO EGYPT Apr. 07 till Dec.09 Planning & Logistic Manager (Egypt & NA) Reporting to: Head of Demand Chain

Ensure Pre-SOP (Sales & Operations Planning) and SOP (EXCO) teams are provided with realistic Sales & Production Plans to facilitate speedy decisions making.

HEDO GROUP INTERNATINAL FZCO April 06 till March 07 Logistics & Procedures Manager (MENA & Europe)

Manage, develop and supervise operations of procurement & logistics facilities, distribution, transportation, materials management and fulfillment services to meet company objectives and customer requirements. BTS Ltd.-Egypt July 04 till April 06

Procurement Manager

Leading Procurement division in optimizing the procurement of the company commodity and project purchase requirement.

RAYA Integration July 2004

Senior Foreign Procurement - Logistics & Project Management Division RAYA Integration Start June 2001

Procurement Executive - Project Procurement Management Unit - Logistics & Project Management Division Tritech for in formations & communications

Purchasing Administrator June 2000

EDUCATION

2019– EDGE Program Medtronic Cornerstone Academy

2015 – CIPS Charted Institute of Procurement & Supply 2012 – Prince II BAT – Cambridge Academy

2011 – Lean Six Sigma British American Tobacco Academy 2009 – PSCM British American Tobacco Academy

2005 – Project Management Diploma IMI-Cambridge

2003 – International Business Diploma IMI-Cambridge 1999 - BSc. Commerce – Accounting Ain Shams University COMPUTER SKILLS

MS Office (Word, Excel, Visio, Power point…etc.)

Oracle Inventory Business Suite & Oracle financial.

SAP ERP

JD Edward applications.

PERSONAL DATA .

Nationality: Egyptian.

Marital Status: Married

Languages: Arabic, English, French

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