Yuganthan Sivashankar

** ***** ****** *******, **, M9N 2B9

Cell phone #: 647-***-**** E-mail: adk0nn@r.postjobfree.com

Summary of Qualifications:

Over 8 years of exemplary customer service and call center experience.

Able to manage and update financial reports to ensure errors are mitigated

Proficient with Microsoft office (Word, Excel, and PowerPoint)

Achieved and excel in customer’s targets and sales quotas consistently

Well-versed in identifying customer concerns, needs and wants with the ability to tailor services to ensure customers’ satisfaction are kept

Over 3 years experience with medical terminology and insurance protocols.

OTL license obtained as of November 02, 2020 and working towards CIP licensing.

Employment Experience:

Allstate Insurance Company of Canada

Automotive claims adjuster March 2020 – Present

Manage a claim case load of 60 to 80 and work towards closing them.

Complete First notice of loss calls over the phone and set expectations for the repair and recovery process.

Work towards indemnifying the customer.

Create reminder diaries and follow up on previous claims to foster a seamless claim experience for the customer.

Liaise with claim managers, coverage specialists, underwriters, body shops and tow companies to ensure each step in the recovery process gets completed on time.

Responsible for sending out high priority referrals to Accident benefits, Bodily injury and Total theft adjusters to investigate and handle the claim.

As a front line claims professional, I adhere to company guidelines and claims practices while ensuring strength, care and leadership is provided to our customers when they need us the most.

Dynacare Insurance solutions February 2018 – March 2020

Medical Case Manager / Interviewer

Maintain and upload 150 caseloads for underwriting review pertaining to their Life, Critical illness and disability.

Proficient in using computer database and software such as Microsoft access, ICARE, Citrix, Arrow database, AURA, UDATA, VPN network, as well as call center programs such as CISCO Finesse and Blue Butler.

Access, analyze and investigate clients’ medical and lifestyle history for insurance companies such as Manulife Financial, Cooperators, and IA excellence.

Handle customer inquiries, complaints and liaison with Managers, Underwriters, Physicians, Health Care Practitioner pertaining to insurance applications

Hooper Holmes Canada Ltd. March 2016 – February 2018

Medical telephone interviewer

Contacting clients over the phone to complete medical interviews.

Outbound and schedule appointments.

Solve insurance and medical inquiries with managers.

Learned insurance protocols and rules from various Insurance companies to provide best value for each company.

Make additional corrections to completed files and liaison with underwriters and auditors to make sure information documented does not affect how the applicant is rated or the claim process.

Wind mobile January 2013 - July 2013

Sales representative

Managed company’s shipments and ensured all inventories are kept up to date and maintained using Microsoft’s Excel

Excelled in meeting customer’s satisfaction and assisted customers with phone activations and promoted products and services, and ensured their needs are met.

Managed and handled all general inquires, complaints, and troubleshoot all technical problems for clients

Managed company’s financial report while ensuring company’s financial standard and protocol are handled and investigated any financial errors to minimise errors in documentation.

Education:

York University

Received Honours Degree on Health Studies June 2015

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