Sales Project
Resume:
Samiran Roy
Bengaluru, Karnataka
*************@*****.***
To be in a position where I can use my knowledge and experience gathered in the last 5+ years to develop, motivate, encourage and lead fellow colleagues and employees in serving the needs of the organization with complete dedication and determination as well as learn and grow keeping in view with organizational objectives, its values and ethics. To utilize my analytical and problem solving skill, effective communication and organizational skill to grow and become an inspirational leader in future. Work Experience
Foreclosure Associate
Ocwen Financial Solutions Pvt Ltd
August 2016 to November 2020
Handling of Specialized Investors which included FHLMC and FNMA & FHA and VA loans where foreclosure sales needed to be reported within 24 hours of the sale to the investors.
Daily review of Loan Inventory regarding progress of foreclosure and keeping investors updated on the status.
Handling the of the weekly Escalations calls with Investor Liaison, Investors Relations department and all the other stakeholders in the process to analyze the delays and issues faced and resolve them and creating guidelines and process improvements.
Have worked on Specialized Investor Loans Project which is a case study on the loans where delays and issues were and are being faced. A continuous process which needed deep analysis of the situation and issues faced during the foreclosure process and coming up with checks and guidelines to follow for present and future process improvement.
Have worked on exclusively on the 3rd funds process for FHLMC, where properties sold to 3rd party buyer during foreclosure and the funds were to be remitted to FHLMC. Created reports and reviewed those specific loans for weeks till the funds were received and remitted to FHLMC.
Have worked in funds reversals and suspense funds application with the Cashiering team. Funds reversal requests received and appropriate reversals of funds on loans and re-application of funds. Suspense funds application and fees and charges reversal or application depending on the request.
Preparing of agenda weekly discussing various issues and finding solutions over the meetings/ calls with the management to streamline the process and coming up with new and improved ways solve issues.
* Project Handling.
* Matured Loans Review Project was a project I worked on where loans that had crossed their maturity dates but still were in foreclosure due to certain state specific or loan specific holds. The goal was to reduce the volume of loans within 6 months and get maximum of the loans to the sale stage. This required co-ordination between different departments and the attorney firms to have their needs and requests processed in fast pace, to reduce the complexities of the requests and one SPOC was assigned per 800- 1000 loans where all the requests from the attorney firms were directed and we in turn co-ordinated with the internal departments and other stakeholders in expediting the request. In 4 months the volume reduced to almost 60% less.
* Specialized Investors Inventory Management was a project that I worked exclusively and was responsible for identifying no loans were missed from the inventory and were captured beforehand so we can add and track them till the sales were completed and reported to the investors. This project was created when loan servicing platforms transition and many of the loans were missed to be properly coded for the Specialized Investors. Manual review and working with BI team and MIS team for 4- 5 weeks. Created specific reports and guidelines to capture and track the loans. Going back and forth with reports creations and evaluation and tracking and validating of loans. All guidelines were created, analyzed approved for the process.
* Reports Handled.
* Specialized Investors Inventory Tracker.
* Workout Prospector for 3rd party FHLMC funds
* Matured Loans Tracker and Status
* Weekly Sales and Reporting Status Report.
* Suspense Funds Review
* Funds Reversals and Re-application Report.
* Foreclosure Loans Current Status Report for FHA & VA Digital Interaction Specialist
24/7 Inc. --Citi Bank NA
November 2014 to July 2016
Worked as Interaction Specialist for Citi Bank NA which was a client for the above mentioned Organization.
Assisting the customers over chat to resolve issues faced by them and educating them about the products of client.
Worked mainly on Escalation handling where customers grievances such as late charges or fees were analyzed.
Was responsible for creating the weekly roster and shift timings for the team.
Was handling the weekly and monthly report for team performance and Scorecards of customer satisfaction and issues resolved or forwarded to respective departments.
Weekly calls with On shore team to find out issues and about new products and ways to handle the customer queries and reducing the amount of complaints and grievances.
Getting trained and then training the fellow team members to new policy changes and products. Education
Bachelor's in Commerce
Gauhati University - Guwahati, Assam
July 2007 to June 2009
Skills / IT Skills
• Microsoft office
Languages
• English - Expert
Additional Information
Key Skills:
• Goal Oriented and self-motivated.
• Excellent time-management, Planning, Analytical & problem-solving skills.
• Strong leadership and communication skills and have a hands on approach and to lead by example.
• High level of awareness, capability and work under pressure as well as Flexibility to respond to a variety of work situations.
Contact this candidate