Operations Manager - Leadership, Safety, Culture, Performance, Team

RICH DE SENGLAU

San Ramon, CA ***** 925-***-****

********@*****.*** www.linkedin.com/in/rdesenglau

OPERATIONS MANAGER

Communicate the WHY, providing support & trusting people to exceed expectations. Detail-oriented with expertise in customer satisfaction, quality, and manufacturing, including warehouse, logistics, fleet. Exemplary knowledge of supply chain, inventory control, KPIs, SLAs, vendor partnership and oversite, and continuous process improvement saving costs. Solid communicator and leader, building consensus and enhancing efficiencies and profitability in competitive environments. Build teams, training and developing to attaint goals and objectives.

Safety

Fleet Management

Respect for people resources

P&L & Budget Management

Vendor Management

Lean Manufacturing

PROFESSIONAL EXPERIENCE

SCHWAN'S HOME SERVICES, Now Cygnus Home Services, Fremont, CA Northern California Zone Operations Manager 2015 - 2021 Directed Mobile Frozen Foods Service with 10 locations, 100 trucks, and 120 employees.

Managed spending and approvals, reducing operational cost 20%.

Changed culture to 24/7 focus, improving environmental safety.

Improved employee performance, providing daily communication and leadership.

Led inspections and process improvement, reorganizing warehouses.

Trained and coached employees and directed teams, ensuring inventory compliance on trucks and warehouses.

Exceeded company objectives by partnering and inspecting vendor work.

Guaranteed fleet was compliant and safe in all locations. PFMAN, LLC, Bowling Green, FL

Operations Manager 2014 - 2015

Set up the building for innovative CNC High Precision Parts Manufacturer.

Designed and set up a new warehouse, optimizing work-flow through departments.

Built supply chain, securing inventory control and vendor management. KAISER PERMANENTE, Livermore, CA

Supply Chain Operations Manager 2011 - 2014

Led Healthcare Document Services teams in 2 locations and participated in logistics LEAN Manufacturing Medical Supplies team.

Developed Company / Union Partnership with 100% participation.

Implemented process improvement & LEAN, streamlining workflow and reducing time by 20%.

Improved Healthcare Document Services, ensuring 100% of SLAs were met.

Eliminated need for warehouse by designing vendor direct delivery to 100% of hospitals. ADDITIONAL RELEVANT EXPERIENCE

IKON OFFICE SOLUTION, INC. NOW RICOH, San Jose, CA Integrated Account Manager

Directed people, SLAs, KPIs and P&Ls for 7 locations on Genentech, Roche, and CPMC campuses. K / P CORPORATION, San Leandro, CA

Operations Manager

K / P CORPORATION, San Leandro, CA

General Manager

K / P CORPORATION, San Leandro, CA

Division President

Oversaw safe, clean, and rewarding environment in 4 facilities, 200K sq. ft, 200 employees. Implemented LEAN manufacturing, ISO 9002 certification, facility expansion, employee development, and training.

EDUCATION

Quality Management, University of Alabama, Tuscaloosa, AL, training conducted by Dr. W. Edwards Deming, Total Quality Management, 14 Point Philosophy PROFESSIONAL DEVELOPMENT, CERTIFICATIONS, & AUTHORIZATIONS

ISO & AS9100, 9002 Certification and Recertification

LEAN Six-Sigma Manufacturing

PROFESSIONAL AFFILIATIONS

Chapter President, United States Junior Chamber Of Commerce, Oakland, CA

Industry President, East Bay Postal Customer Council, Oakland, CA

Northern California Chapter President, Mail & Fulfillment Service Association, Oakland, CA

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