Donna M. Jorgensen

**** ***** **. ********, **** 43209

Cell: 614-***-**** Email: adk0m0@r.postjobfree.com

Customer Service/Office Management Professional

Customer Service Professional with experience at performing tasks to ensure the smooth running of the office. Comfortable working autonomously or on a team. Used to working in a fast paced, multi-tasking environment.

CORE STRENGTHS

Organizational Skills

Communication Skills

Excellent Phone Skills

Adept With Various Software Systems

Proactive in Finding Creative Solutions

Experienced Scheduler

Empathetic Listener

Ability to Analyze and Prioritize Needs

PROFESSIONAL EXPERIENCE

October 2018 – Present, North Community Counseling

Serve as Office Manager, answering phones and scheduling for providers.

Designed Case Manager’s monthly reports capturing diverse data, to assist Program Manager and Case Managers in planning and scheduling.

Handle confidential client documents, scanning them into Internal Management Software.

Assist with registration and intake of new clients.

Use specialized training to confirm insurance coverage for clients.

September 2017 – October 2018, Woda Cooper Company

Served as District Manager, providing oversight of Property Managers at nine Ohio properties.

Completed audits of rent collection and compliance with Tax Credit rules.

Hired and trained new staff as needed.

Approved all invoices for each property within acceptable budget guidelines.

February 2007 – June 2017, Community Housing Network

Served as Internal Compliance Manager, monitoring Subsidy and Tenant ledgers to identify discrepancies.

Supervised 11 resident managers, 3 leasing agents and 3 certification specialists.

Audited tenant ledgers for accuracy; Collaborated with accounting to correct.

Requested annual rent increases from Columbus Metropolitan Housing.

Assisted tenants in payment plans to prevent eviction

Lead point of contact with attorneys in eviction filing.

Cultivated and maintained relationships with community agencies such as CMHA, Mental Health Agencies, ADAMH Board.

Performed report analysis for tracking occupancy, rent collections, certifications and maintenance requests.

EDUCATION

Graduated Mifflin High School with Business Concentration Courses

Completed various classes throughout my career to improve my job skills and knowledge.

oExcel classes

oTrained in CGS, MITS, Availity and Optum to confirm insurance coverage

oTax Credit Training

oRural Development

oHUD

oInsurance Portals

oYardi (Affordable Housing Software)

oCarelogic (Scheduling software for health providers)

References available on request.

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