Software Maintenance

OLGA NAGY

OBJECTIVE

Continue my work at a company where my abilities may be utilized to increase company productivity while pursuing new opportunities and carrier challenges.

SUMMARY OF QUALIFICATIONS

Committed to managing project deliverables to timely completion while preserving the highest quality of work.

Self-motivated, detail-oriented, and customer-focused with excellent communication, presentation and analytic skills. Ability to establish rapport with diverse individuals across all organizational levels.

Proactive approach, reinforced by proven ability to identify business contractual requirements and align these with appropriate solutions to meet budgetary and organization objectives.

Expert-level “up-selling” skills; accurate, detailed inventory control; adherence to budgetary requirements and constraints.

Application: EasyCNDB, ServiceNow, Cherwell, Oracle JD Edward, Oracle iProcurement, Oracle Markview, IBM Notes, One Notes,

PROFESSIONAL EXPERIENCE

EMCOR Facilities Services – IT Procurement Specialist 2018 – 2021

Reviewed order requests, prepared purchase orders and maintained purchasing records from various operating companies within the organization for accuracy, pricing and product specification.

Prepared and created requisitions, purchase orders in financial systems and submitted for processing using online portal.

Checked and tracked order shipments to ensure that order fulfillment is correct and products meet user or customer specifications.

Responded to customer and vendor inquiries about order status, changes, or cancellations and perform related administrative tasks.

Communicated with vendors to schedule or expedite deliveries, resolve shortages, missed or late deliveries, and other related issues.

Managed vendor invoices for reconciliation, payments, credit and billing discrepancies.

Participated in the improvement of the tools and processes in those areas

Axway, Inc. - IT Vendor Purchasing Specialist 2016 - 2018

Handled the procurement of IT equipment, software and services (issuing purchase orders, handling receptions, tracking shipments and delivery dates, etc.)

Accurately produced, created and managed a rolling forecast for procurement of top level products (laptops, accessories, etc.)

Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history

Analyzed price proposals, and other data and information to determine reasonable prices

Handled administrative relationship with the vendors, the management of contracts

Budgeted management, financial tracking, global budgetary consolidation, and asset management (using established tools and practices)

Collaborated with the finance department of the company on IT purchases and assets (invoice validation, reconciliations, fixed asset management, etc.)

Participated in the improvement of the tools and processes in those areas

Pearson Education – IT Fulfillment 2006 – 2016

Procurement and Inventory Analyst

Managed all aspects of software and hardware purchases and maintenance renewals

Completed all aspects of software procurement by ensuring compliance with license agreements

Ensured that maintenance renewals and pricing for hardware and software are appropriate

Ensured budget requirements related to software, hardware, and maintenance for IT Fulfillment is followed

Responsible for the correct coding of invoices in Oracle MarkView (where applicable to hardware/software)

Supported corrective action/problem resolutions

Worked with management to maintain and forecast budget needs and ongoing maintenance costs and new purchases.

Be the sole interface to purchasing for IT Fulfillment

Managed the entire Capital Appropriations Request process for IT Fulfillment

Worked with Operations Management to ensure that assets (hardware and software) are secured (whenever and wherever possible)

Maintained integrity of database to insure accurate reporting and status update as necessary

Worked with senior service managers on ways to improve the process of asset management by implementing process improvements using ServiceNow (previously EasyCMDB) data management system.

Maintained the asset tracking system database for IT Fulfillment

Interacted with Hardware, Software and Professional Services Vendors

Actively worked with vendors to co-term maintenance renewals whenever possible

Coordinated with vendors, finance and IT Fulfillment management on statement of work (SOWs), software license agreements and other vendor contracts.

Pearson Education – Pearson School Technology, Mesa, AZ 2005 - 2006

Technology Coordinator

Provided administrative-level support to senior managers

Served as liaison between internal customers and outside vendors

Responsible for all researching and processes for capital appropriations requests

Ownership and maintenance of all statements of work (SOW)

Finance Department Liaison

Expeditor for technology department purchases

Ensured the smooth processing of all documents

Coordinated complex administrative tasks within departments

Initiated and tracked changes in employees status (entry/exit)

Coordinated travel arrangements for project staff

Managed all aspects of capital budget data resources

Responsible for organization and management of software files

Developed and implemented Mesa office hardware inventory processes.

Key departmental contact for Microsoft Partner Program

Pearson Education – Prentice Hall, Upper Saddle River, NJ 2004 - 2005

State Adoption Administrator

Managed the adoption process (all phases)

Developed/facilitated of proposals/bids for five states (AL, AR, LA, TN, WV)

Responsible for the execution of all sampling processes

Prepared and submitted adoption contracts and off-list contract documents

Monitored and executed state-specific proposal and contract deadlines

Managed contracts after the adoption was completed

Inter department liaison with marketing, inventory, and sales

Served as liaison between the adoption department and state educational offices

Pearson Education – Prentice Hall, Upper Saddle River, NJ 2001 - 2004

Technology Coordinator

Provided administrative support to project managers

Served as liaison between internal customers and outside vendors

Ownership and maintenance of all Statements of Work (SOW)

Provided assistance with budgetary actions, including account coding, approvals, and statistical reports.

Expeditor for technology department purchases

Ensured the smooth processing of all documents

Coordinated complex administrative tasks within departments

Initiated and tracked changes in employee status (entry/exit)

Coordinated travel arrangements for project staff

Arranged activities for variety of meetings and special projects

EDUCATION

Ramapo College, Mahwah, New Jersey – BA 1998 – 2000

International Business (Marketing and Information Systems)

Orange County Community College, Middletown, New York – AA 1996 – 1998

International Business

New York University, New York, NY 1999

Advanced Proficiency in English/Hungarian certificate

St John’s University Study Abroad Program, Rome, Italy 1999

International marketing course

Ramapo College of New Jersey, Study Abroad, Prague, Czech Republic 1998

Eastern European politics course

CERTIFICATION

ITIL Foundation Certificate in IT Service Management

PROFESSIONAL AFFILIATION

Delta Nu Delta National Business Administration Honor Society - Lifetime member

ADDITIONAL SKILLS / LANGUAGES

Fluent in Hungarian, conversant in German and Russian.

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