Manager Insurance Agent
Resume:
Mohammed Shohid Islam
Accounts and Customer Manager
Contact
Objective
**** **** ****** **, *********, New York 11104
mailto:**********@*******.*** ********@*******.***
www.linkedin.com/in/mohammed-shohid-islam-22524599
Highly skilled, hardworking and determined business professional with skills in customer service management, accounts management and overall business management. An in-depth understanding of economics and business management. Great interpersonal, teamwork and communication skills needed in a working environment. Strong determination to get work done and achieve the set goals and objectives. Loves new challenges and learning opportunities in the business environment. Seeking career expansion in areas where these skills might be utilized fully.
Skills
Customer Service
Management skills
Computer – MS Office
Communication skills
Teamwork
Problem solving
Education
B.A. Economics (2019)
Colin Powell School for Civic and Global Leadership
Business Administration and Management (2015)
Medgar Evers College, CUNY
GED (2014)
LaGuardia Community College
Experience
Account manager, Negotiator (10/2020 – Present)
National Debt Relief, LLC, New York City Metropolitan Area
oNegotiates and deals with customer repayment offers or propositions between customers and lenders.
oMaintain connections with leasers, assortment organizations, law offices and obligation purchasers.
oAssists customers with budgetary opportunities.
oReviews customer financial information to advice on usability of funds to implement the program.
oAchieves monthly KPIs set by the management.
Insurance Agent (08/2020 – 09/2020)
State Farm, Queens County, New York
oPresented and sold items or administrations to customers.
oPerformed cost benefit analysis and needs assessments for the existing customers.
oOperated the NECHO database system.
oDeveloped and maintain positive relationships with clients.
oContacted clients through cold pitching and ensured their needs are met.
oAccomplished goals and settled deals with clients.
oExplored the market to track deals and develop status reports.
Front Desk Staff (02/2018 – 03/2020)
NFC Amenity Management
oRespondent to client issues and performed daily tasks using database platform.
oProvided individualized services to clients or customers.
oHelped in management of subordinates.
oHandled referrals for child advocacy issues, needs assessments and resolving complaints.
oAssisted in hiring and recruiting staff.
Lifeguard (04/2015 – 03/2018)
New York City Metropolitan Area
oDealt with crises and safeguarding swimmers.
oCautioned swimmers about risky circumstances.
oPerformed emergency treatment and response.
oMaintained tidiness and cleanliness of the facility.
oMaintained daily records and reports on daily activities.
Database Manager (06/2016 – 08/2016)
Party Island INC, Queens, New York
oMaintained records for clients and staff.
oHandled referrals for customer support issues, work orders etc.
oHelped in enlisting, contacting and signing up staff.
oHandled merchandise and operates manufacturing tools.
oOrganized files and paperwork for online and manual databases.
Database Manager (03/2014 – 06/2014)
FHV Driver Institute, New York Metropolitan Area
oManaged computer system and database for tracking candidates in the institution.
oProvided support to clients.
oMonitored driving students test score in the database system.
oMaintained safety and confidentiality of the driving test results.
Additional Skills
Computer skills – MS Office
Accounts management
Database management
References
[Available upon request.]
Contact this candidate