Front Office Desk
Resume:
Keily Trout
Jupiter, FL *****
*********@*****.***
Quality-oriented professional with 19.5+ years of experience in hospitality, customer service and relationship management.
Authorized to work in the US for any employer
Work Experience
Owner/Therapist
The Massage & Bodywork Studio - Jupiter, FL
January 2013 to Present
Ensure the success of my establishment by delivering high levels of customer service to retain and attract new clients. Create promotional and public relations campaigns to raise the awareness and visibility of my studio and it’s services to generate sales and increase business. Possess strong organizational, verbal, written and critical thinking skills. Evaluate and establish sales goals. Maintain records for all clients, bookkeeping and daily maintenance of spa and supplies. Vault Teller
Wells Fargo - Nashville, TN
January 2008 to January 2011
Processed, monitored and validated large currency amounts in the vault according to company standards and regulations. Received, placed and fulfilled orders from the Federal Reserve Bank to maintain required levels of currency for all branches in my district. Maintained accurate records of all currency entering or leaving the bank. Researched and resolved all cash-related discrepancies/variances for large sums of money for my district. Front Office Manager
Hilton Airport - West Palm Beach, FL
January 2003 to January 2008
Promoted and maintained high levels of guest relations. Directly supervised all front office personnel and ensured proper completion of all front office duties for the front desk, bellman services and gift shop. Worked directly with other departments to maximize productivity and to support a team mentality. Implemented strong conflict management and decision making skills. Participated in the selection and training of all front office personnel. Prepared monthly reports for the front office department(s). Supervised workload during shifts. Evaluated the job performance of each front office employee. Resolved guest problems quickly, efficiently and courteously. Conducted regularly scheduled meetings of all front office personnel. Ensured implementation of all hotel policies and maintained professional composure, appearance and brand standards of the hotel. Ensured all communication containing hotel and guest information was consistent with privacy policies, practices and regulations. Upheld the hotel's commitment to hospitality standards.
Front Desk Agent
Gulfstream Hotel - West Palm Beach, FL
January 2001 to January 2003
Promoted positive guest relations to all individuals approaching the Front Desk. Processed guest arrivals and departures including all necessary payments and maintained accurate records. Oversaw guest registration, reservations and other clerical duties with a focus on quality, courtesy and efficiency. Strong conflict management and decision making skills. Maintained professional composure, appearance and brand standards of the hotel. Ensured all communication containing hotel, brand and guest information was consistent with privacy policies, practices and regulations. Education
Vocational in Massage Therapy
PALM BEACH ACADEMY OF HEALTH - Lake Park, FL
2011 to May 2013
High School Diploma
CLEWISTON HIGH SCHOOL
May 2000
Skills
• Guest Relations Experience
• Relationship Management
• Employee Evaluation
• Individual / Group Counseling
• Public Relations
• Conflict Management
Certifications and Licenses
Massage Therapist
May 2011 to Present
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