Hotel General Manager

HELENA BIGGIN

Houston, TX 832-***-**** ******.******@******.*** linkedin.com/in/Helena-Biggin

HOTEL GENERAL MANAGER

HOSPITALITY EXPERTISE LEADERSHIP COMMUNICATION

SUMMARY OF QUALIFICATIONS

SEASONED PROFESSIONAL with dynamic experience and knowledge of events and the hospitality industry

STRATEGIC LEADER who motivates high-performance teams to increase efficiency and productivity, ultimately reducing costs and increasing sales

RESULTS-DRIVEN COMMUNICATOR who defines company direction and achieves sales and revenue goals while optimizing business processes

PROFESSIONAL EXPERIENCE

Australian & New Zealand Association (ANZA) Singapore January 2015 – November 2020

Events and Partnership Manager

Oversaw strategic planning, development, and growth of ANZA’s networking, sporting, fundraising, recreational, and membership events. Maintained and built relationships with ANZA’s sponsors, members, community partners, executive stakeholders, and municipal partners. Managed $4 million annual program budget.

Planned, sold, marketed, and executed 60+ annual events, including corporate networking events with speakers, volunteer and social opportunities for accompanying spouses, family fun days, cycling and soccer programs, and exclusive galas; attendance ranged from 300-5,000 people

Produced and sold tickets to mutually beneficial partnership events with sponsors who paid event costs in order to gain access to ANZA’s exclusive members

Created sponsorship tiers; built and maintained relationships with 260 sponsorship partners

Increased membership from under 4,500 members to 7,500+ members

Evision Group International South West, England November 2006 – September 2017

Director

Worked as an asset owner alongside the CEO and chair, ensuring the operation, management, organizational structure, and direction of three businesses within Evision Group’s Hotel and Leisure Division.

Shepherded growth of training provider to include full-service event experiences by adding the opulent boutique Browns Hotel, 22 Mill Street chic restaurant with rooms, and Browns Vibe event management and catering company

Expanded space by obtaining planning permission, increased alcohol licensed areas and obtained wedding licensees

Optimized scheduling and revenue through strategic business, leisure, and large event planning

Earned recognition for Browns Hotel with numerous prestigious national awards, such as Visit Britain’s Four-Star Gold Award, South West Hotel of the Year in 2007, 2008, 2009, and 2010

Oversaw the 2015-2017 sale of Browns Hotel and lease of 22 Mill Street and Browns Vibe

QN Hotel Group Multiple United Kingdom locations April 2002 – November 2006

General Manager

Headed development and operations for 400 hotel rooms in five locations, operating under license agreements from mid-level chains Intercontinental Holiday Inn and Ramada.

Revived hotels from barely passing company brand audits to 95%+ by identifying needs and recommending improvement measures in accommodations, restaurants, furniture, fixtures, plant equipment and signage

Reduced staff turnover by employing professional team members and overhauling recruitment and training

Priced rooms just below competitors’ rates to raise occupancy rates and increase cash flow to pay for necessary upgrades

AREAS OF EXPERTISE

Sales Training Hospitality Management Business Strategy Project Management Business Development

EDUCATION

BUSINESS MANAGEMENT T&T DEGREE University of Northampton Northampton, England

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