Peter J. Ferr

Information Technology Leader

adk0ia@r.postjobfree.com

414-***-****

**** ************ *****

Franklin, WI 53132

Highly motivated Technology Leader and Team Builder who successfully aligns mission-critical IT Systems and Technology with strategic business objectives. Skillfully and successfully manages multiple, simultaneous projects while providing tactical solutions and keeping the pulse on business operations. Advanced Pain Management, LLC. Milwaukee, WI

VP of Operations, Chief Information and Security Officer (CIO/CISO) 2019 – Present

Planned, Implemented and Managed Telehealth services.

Developed DR/BCP plan & procedures and COVID Preparedness Plan.

Reduced operations costs and on premise footprint of systems by implementing Cloud migration roadmap.

Optimized LAN/WAN to improve performance and redundancy for all Health Centers.

Created Performance KPIs for Systems,Operations and Support.

Built Data Warehouse model for future reporting & KPI’s.

Organized Change Management Control Process.

Organized and Managed Security Oversight Committee (SOC).

Managed Policy & Procedures Review process.

Established Security checkpoints, reporting, risk analysis. R&R Insurance Services, Inc., Waukesha, WI

Director, Information Technology

2013 – 2019

Designed, planned and implemented VoIP telecommunications system.

Developed operational technology roadmap.

Updated infrastructure to meet changing security requirements.

Developed a data analytics and business intelligence reporting platform.

Created best practices for network and wireless infrastructure, enterprise security and remote access.

Developed IT playbook for agency acquisitions and office integration resulting in reduction of time to establish new office integration and alignment.

Migrated office data center to a hosted hardened data center facility.

Developed SDWAN to accommodate growth and access to private cloud.

Developed reporting for managers to view Customer Service Availability, phone, email and text utilization and optimization.

Educated New Leadership Program members on project management principles and best practices.

Developed Disaster Recovery/Business Continuity program and guidelines for the agency.

SKILLS

Leadership

Change Management

Program & Project Management

Strategic Planning

Project Portfolio Management

Process Improvement

Team Building & Mentoring

Resource Planning

Logistics Planning

Operations Process

Management

ITSM/ITIL Framework

NIST Security Framework

Policy/Procedure Management

Technology Alignment

SLA Management

IT Infrastructure & Design

Technology Roadmap Design

Software Development Lifecycle

Cost/Benefit Analysis

KPI & Performance Management

Vendor Management

System/Data Integration

Data Center/Cloud Operations

Cloud & Hybrid Migrations

Policy/Procedure Management

PROFESSIONAL EXPERIENCE

SYSTEMS

Inventory management/control

Communications (VoIP)

Switch/Router/Firewall

Network/System Security

SD WAN

Data Analytics & Reporting

Document/Content Management

MS SQL

MS Exchange

MS Dynamics/Salesforce

SAN Design & Configuration

MS Windows Server

Healthcare EHR/PM

Project Management Office

Power BI/Qlik/Tableau/Alteryx

Genco Healthcare Logistics, Milwaukee, WI

Director, Information Technology

2011 –2013

Developed and supported a home grown reverse logistic system for the Pharmaceutical Division.

Created best practices for the implementation and support of a validated ERP and reverse logistics system.

Created a technology roadmap for Infrastructure and lifecycle of network components.

Expanded VoIP network to provide expansion of the facilities.

Developed audit procedures for the network infrastructure to meet compliance requirements.

Created a standard Software Development Life Cycle process.

Provided short and long term technology vision and strategy to the business unit that aligned with the vision from the Corporate IT and Senior Leadership teams. Michael Best & Friedrich LLP, Milwaukee, WI

Director, Information Technology

1998 –2010

Provided application support, tactical response, development and integration of new technology for all of the administration and practice groups.

Established best practices for data storage and governance.

Implemented and managed automated business workflows that integrated with the Firm’s key systems.

Created workbook for mergers/acquistions for all departments and teams.

Project manager for Law Firm Billing system replacement and upgrades.

Developed best practices for Document and Content management systems. EDUCATION, PUBLICATION & PRESENTATIONS

Marquette University, Milwaukee, WI

Bachelor of Science – Computer Science

Co-Author, Inside the Minds Series 2010

“Updating Your Company’s Technology Strategy”

Presentations:

Disaster Recovery/Business Continuity program and guidelines. Information Technology Procurement & Leasing Strategy Effective Document & Content Management Strategies Office Automation using Workflow Technologies.

Cyber Security Best Practices & Procedures.

LICENSES & CERTIFICATIONS

Certified Cloud Practitioner - AWS 2019

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