VP of IT, CIO and CISO
Resume:
Peter J. Ferr
Information Technology Leader
*****@**.**.***
Franklin, WI 53132
Highly motivated Technology Leader and Team Builder who successfully aligns mission-critical IT Systems and Technology with strategic business objectives. Skillfully and successfully manages multiple, simultaneous projects while providing tactical solutions and keeping the pulse on business operations. Advanced Pain Management, LLC. Milwaukee, WI
VP of Operations, Chief Information and Security Officer (CIO/CISO) 2019 – Present
Planned, Implemented and Managed Telehealth services.
Developed DR/BCP plan & procedures and COVID Preparedness Plan.
Reduced operations costs and on premise footprint of systems by implementing Cloud migration roadmap.
Optimized LAN/WAN to improve performance and redundancy for all Health Centers.
Created Performance KPIs for Systems,Operations and Support.
Built Data Warehouse model for future reporting & KPI’s.
Organized Change Management Control Process.
Organized and Managed Security Oversight Committee (SOC).
Managed Policy & Procedures Review process.
Established Security checkpoints, reporting, risk analysis. R&R Insurance Services, Inc., Waukesha, WI
Director, Information Technology
2013 – 2019
Designed, planned and implemented VoIP telecommunications system.
Developed operational technology roadmap.
Updated infrastructure to meet changing security requirements.
Developed a data analytics and business intelligence reporting platform.
Created best practices for network and wireless infrastructure, enterprise security and remote access.
Developed IT playbook for agency acquisitions and office integration resulting in reduction of time to establish new office integration and alignment.
Migrated office data center to a hosted hardened data center facility.
Developed SDWAN to accommodate growth and access to private cloud.
Developed reporting for managers to view Customer Service Availability, phone, email and text utilization and optimization.
Educated New Leadership Program members on project management principles and best practices.
Developed Disaster Recovery/Business Continuity program and guidelines for the agency.
SKILLS
Leadership
Change Management
Program & Project Management
Strategic Planning
Project Portfolio Management
Process Improvement
Team Building & Mentoring
Resource Planning
Logistics Planning
Operations Process
Management
ITSM/ITIL Framework
NIST Security Framework
Policy/Procedure Management
Technology Alignment
SLA Management
IT Infrastructure & Design
Technology Roadmap Design
Software Development Lifecycle
Cost/Benefit Analysis
KPI & Performance Management
Vendor Management
System/Data Integration
Data Center/Cloud Operations
Cloud & Hybrid Migrations
Policy/Procedure Management
PROFESSIONAL EXPERIENCE
SYSTEMS
Inventory management/control
Communications (VoIP)
Switch/Router/Firewall
Network/System Security
SD WAN
Data Analytics & Reporting
Document/Content Management
MS SQL
MS Exchange
MS Dynamics/Salesforce
SAN Design & Configuration
MS Windows Server
Healthcare EHR/PM
Project Management Office
Power BI/Qlik/Tableau/Alteryx
Genco Healthcare Logistics, Milwaukee, WI
Director, Information Technology
2011 –2013
Developed and supported a home grown reverse logistic system for the Pharmaceutical Division.
Created best practices for the implementation and support of a validated ERP and reverse logistics system.
Created a technology roadmap for Infrastructure and lifecycle of network components.
Expanded VoIP network to provide expansion of the facilities.
Developed audit procedures for the network infrastructure to meet compliance requirements.
Created a standard Software Development Life Cycle process.
Provided short and long term technology vision and strategy to the business unit that aligned with the vision from the Corporate IT and Senior Leadership teams. Michael Best & Friedrich LLP, Milwaukee, WI
Director, Information Technology
1998 –2010
Provided application support, tactical response, development and integration of new technology for all of the administration and practice groups.
Established best practices for data storage and governance.
Implemented and managed automated business workflows that integrated with the Firm’s key systems.
Created workbook for mergers/acquistions for all departments and teams.
Project manager for Law Firm Billing system replacement and upgrades.
Developed best practices for Document and Content management systems. EDUCATION, PUBLICATION & PRESENTATIONS
Marquette University, Milwaukee, WI
Bachelor of Science – Computer Science
Co-Author, Inside the Minds Series 2010
“Updating Your Company’s Technology Strategy”
Presentations:
Disaster Recovery/Business Continuity program and guidelines. Information Technology Procurement & Leasing Strategy Effective Document & Content Management Strategies Office Automation using Workflow Technologies.
Cyber Security Best Practices & Procedures.
LICENSES & CERTIFICATIONS
Certified Cloud Practitioner - AWS 2019
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