Sales Customer

Vanice Toler-Mercer

WORK EXPERIENCE:

Capital One Bank 2009 – 2017

Advanced Service Coordinator 2014 – 2017

Positively impact our customers by providing excellent customer service via live chat sessions or inbound phone calls.

Assist them with negotiating the terms of their accounts that could include such features as annual percentage rates, credit limits, referral services, or close their account. Every choice we make at Capital One is guided by our values, Excellence and Do the Right Thing.

Utilizing sales strategies to perform a small level of sales goals.

Attending team meetings regularly.

Performing account level research.

Updating account information.

Providing appropriate account documentation.

Bank Teller 2010 – 2014

Maintain and balance cash drawer.

Identify and refer sales opportunities to Relationship Banker.

Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer bank assets.

Maintain and supply sale of consignment items.

Deliver outstanding customer experience by executing transactions quickly and flawlessly.

Risk Representative 2009 – 2010

Placed outbound calls to delinquent customers; to retrieve payment on outstanding balances.

Negotiated with customer to bring account out of delinquent status.

Used problem-solving skills to resolve conflicts.

Bank of America 1999 – 2009

Senior Sales and Services Specialist 2006 – 2009

Established and sustained customer relationships.

Provided excellent customer service skills to achieve sales goals.

Used problem-solving skills or referred customer concerns to appropriate supervisor.

Responsible for lobby leading.

Provided basic service and sales to customers.

Facilitator 1999 – 2006

Facilitated a class of 15-20 new hires.

Taught behaviors that created ways for new hires to work more efficiently.

Encouraged participation from trainees.

EDUCATION:

Averett University, Richmond, VA 42 Credit Hours

Courses towards Associates of Applied Science in Business Administration

Contact this candidate