Office Manager

Emily F. Maynard

*** ****** ******

Weymouth, MA

Tel: 781-***-****

Email: ********@**.*******.***

SUMMARY

I possess over 5 years’ experience in Management and guest services, which has complimented several organizations’ service-based leadership. I have proven managerial, supervisory, and team building experience in combination with excellent presentation and communication skills. I work well with all levels; from front line employees to management and company owners. I have a positive holistically based can-do attitude, focused work ethic, energy, enthusiasm, and dedication. I am goal/result oriented and manage by objective. I am a loyal team player with a history of earning, accepting, and managing increased responsibility over time.

PROFESSIONAL

EXPERIENCE

South Shore Vision Care

9/2020 – Present

Office Manager – Optometrist’s Office

Responsible for performing administrative tasks as needed, including proofreading, transcription and creating invoices, allowing access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Responsibilities included but were not limited to:

Responsible for the daily non-clinical operations of office including patient satisfaction, non-clinical team selection, performance, development and other business related functions.

Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and Vision board standards.

Direct supervision of non-clinical employees of the Vision practice

Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested

Manage the building log of who is entering and exiting the building

Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup

Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone

Maintain the reception area, keeping it clean and free of clutter

Handle filing and data entry as requested

Career Collaboration

1/2020 - 9/2020

Administration Intern – Career Development Advisory Firm

Responsible for scheduling, finances, technology, customer service and strategic planning. Offering a hands-on approach to clients navigating digital fluency, and guides them with tools needed to launch their start-ups or free-lance ventures. Responsibilities included but were not limited to:

Orders supplies and equipment; maintains service contracts on office equipment.

Attends meetings and takes meeting notes.

Liaises with internal and external units to carryout job tasks.

Assists managers and supervisors in developing policies and procedures.

Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills.

Oversees department hiring procedures.

Handles event planning for meetings, professional development, and other department initiatives.

Sunset Yacht Rentals

5/2019 – Present

(Seasonal)

Payroll Coordinator – Private Luxury Yacht Charters

In charge of the Deckhand department. Primary duty is to oversee all the activities of the Deckhands, also in charge of scheduling of both charters and crew members, client relationships, event planning, and charter activities. Responsibilities included but were not limited to:

Ensuring safety of the boat for everyone on board

Lead Scheduling Team and establish daily tasks, weekly goals, and deadlines

Delegate and prioritize scheduling team on tasks and goals for timely completion

Respond to communication requests from clients and employees in a timely manner

Analyze processes and develop more effective strategies

Schedule and maintain appointments through computerized scheduling program

Reports to director regularly

Maintain a strong relationship with employees and clients

Addressing guest needs, questions, or concerns to create optimum experience onboard

Scheduling crew and events on board

Helping to coordinate/facilitate logistics of onboard events (including setup/takedown)

Report writing – Company and Investigatory.

Ensuring compliance with the Company Safety Management System

Supervising and Co-coordinating Deckhands.

Boston Harbor Cruises

6/2016 – 8/2020

Stewardess/Senior Deckhand– Transportation Group

Responsible for overseeing the implementation of bartending, deck hand/mate services associated with the MBTA operation within Boston Harbor. Responsibilities included but were not limited to:

●Assessments of existing inventories associated with bar keep requirements.

●Ensuring customer satisfaction according to MBTA requirements, rules and regulations.

●Familiarity with life safety and emergency action plans associated with each vessel assigned to.

●Actively participate in coordination of private client needs and hospitality requirements during private rentals and/or charters.

●Facilitate, conduct, and evaluate incident investigations regarding questionable patron behavior, relative to conditional requirements.

Panera Bread Corporation

Hingham, MA

6/2016 – 6/2017

Customer Service Representative /Line Chef

A member of Panera Bread domestic services team, providing hospitality services to customers and patrons from over 20 local municipalities. Responsibilities included but were not limited to:

●Bringing the Panera experience to customers as depicted by corporate management - in their homes and offices by providing outstanding customer service.

●Demonstrating a complete understanding of menu items with thorough explanation to guests on a daily basis.

●Providing support to the Shift Management Team by accounting for line employees, wait and cook staff.

●Answering calls for remote and/or take out orders and catering services.

●Assist in food preparation and delivery through Panera’s patented corporate systems.

●Assisting in corporate training sessions and period training for new employees.

●Earning each customers’ trust by getting everything to them on time, the first time!

●Keeping them up-to-date every step of the way with Panera’s order tracking technology.

●Lending a hand to the team in-between deliveries and service orders by helping clean, stock, or straighten up.

●Taking pride in every aspect of the work and performing it with energy and enthusiasm.

Subway Corporation

Weymouth, MA

6/2015 – 6/2016

Customer Service /Sandwich Artist

A member of Subway’s domestic service team, responsible for greeting and serving guests, food preparation, upholding federally required food safety maintenance and sanitization standards, in addition to the processing of light paperwork. Responsibilities included but were not limited to:

●Exhibiting a cheerful and helpful disposition while greeting guests and preparing their orders.

●Demonstrating a complete understanding of menu items with thorough explanation to guests on a daily basis.

●Provided Point of Sale system/cash register accountability to record all orders and compute the amounts of daily revenues.

●Collected payment from guests and ensured accurate exchanges of currency.

●Performed Cash-In Procedure as required by Corporate Accounting for all forms of money, bread, etc. During the shift.

●Prepared food neatly, according to formula, and in a timely manner.

●Checked products in sandwich unit area and restocked items to ensure a sufficient supply throughout the daily shifts.

●Demonstrated a clear understanding and adhered to proper food handling, safety and sanitation standards during food preparation, service and clean up.

●Cleaned and maintained all areas of the restaurant to assist in promoting clean corporate image.

●Maintained a professional appearance and grooming standards as outlined in the Subway Operations Manual.

Papa Gino’s

Weymouth, MA

6/2014– 6/2015

Server/Cashier

As a Server and Cashier, I was required to greet and present food according to company specifications. Responsibilities included but were not limited to:

●Responsible for making sure that all food goes to each guest exactly the way it was ordered.

●Ensure that all meals packaged were equally important to the customer in house, for services, or delivery.

●Familiarization with all food preparation equipment, resources and tools needed to prepare only the best product for guests.

EDUCATION

2015- Present

Suffolk University, Boston, MA*

Bachelor of Business Management with a focus in Accounting, marketing, and corporate finance.

CERTIFICATIONS/

LICENSES

●TIPS Certified – March 2019

●TWIC Qualified- December 2017

SOFTWARE

Proficient in the use of Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook, Microsoft Project, and Access. Also proficient in common software and programs associated with quick books, Square, Revolution, and other accounting software applications.

***References Furnished Upon Request

Contact this candidate