Work Experience

Training Manager

January **** – Up to date

Track record of successful improvement project.

Establishes training objectives and work plans, and delegates’ assignments to subordinate staff.

Provides leadership focus

Responsible for meeting contract requirements for training. Develop and subsequently implement new policies and procedures for departments to meet specific goals.

Participates/Drives continuous improvement initiatives. Prepares related reports and audits to monitor efficiency of training. Develop and delivers curriculum and tools for training and onboarding employees. Verizon Online East – Training Supervisor, Teletech Cebu February 2015 – January 2016

Training POC during Verizon Launching

Responsible for the welfare of the team and training performance Completes trainer observation evaluation

Coaching and Counseling for Trainers

Track completion and make sure these are completed real time Prepare and complete reports for progress reporting Participates in both internal site and client calibration sessions Report and follow through issues related to training to make sure things are done and completed.

Attends inter department meetings. (Closed Loops, Staffing Calls, BR, Performance Review)

Best Buy – Supervisor, Teletech Cebu

July 2014 - February 2015

Cebu Training POC during Best Buy Launching

Responsible for the welfare of the team and training performance Audits report and data entered on LP by Classroom Coordinators Update Training timeline with resource and TR Allocation Plan and set Classroom Coordinators’ schedule

Responsible in sending daily, weekly and monthly reports as required Charter Communications – LLD Specialist (Trainer)

August 2012 - July 2014

Handled New Hire training class for Charter Video Repair and HSD Repair New Hire Training and UpTraining which includes front line advisors and coaches Responsible for development and administering employeetraining programs, classroom supervision including coaching and counseling.

Training initiatives and updates (New product introduction, Process Updates) Responsible for identifying gaps between training program and production requirements, recommending and implementing solutions, and delivering and evaluating client specific training to meet project goals.

HP - Technical Service Representative, Teletech Cebu May 2011 - August 2012

First line of support

Handles complains, questions or queries as required REINALYN BERNAL

Training Manager

Summary Qualifications

Training Manager (2016-up to date)

9 Years Experience in Learning and

Development

EDX Project Management Certification 2021

LEAN Certification 2019

Supervisor ( 2014 – 2016)

Registered Nurse

Cum Laude

Master of Arts in Nursing – USC Graduate

School

095*-***-****

adk0er@r.postjobfree.com

137 Ibo, Lapu-Lapu City

Work Experience

Awards

Top Training Manager Q3 2020 - TechMahindra

Top Training Manager Q1 2020 - TechMahindra

Best Training Manager 2017 - Conduent

Best Trainer 2014 - Teletech

Best Trainer 2013 - Teletech

Major Projects Handled

Telstra Curriculum

Training Assessment Automation

Training Reporting Automation

Project Owner of Genie and Xperio in Retail

Telstra Transition (AUS)

Key project owner in Training during launching of the following programs:

a. Bestbuy (Retail) 2014

b. Verizon (Telco) 2015

c. Sprint (Telco) 2017

d. Telstra (Telco) 2018

Team Analysis and Evaluation

High Analytical Skills

o Experienced in Data Analysis, Presentation and reporting Excellent command in English both written and spoken Strong Leadership Skills

o Able to adept at supervising other employees in a fair, consistent manner. Experienced in motivating, disciplining and resolving conflicts on a regular basis. Performance and Quality Management Skills

o Experience with developing and executing effective action plans Well versed in Microsoft Office 2003/2007, Excel, and PPT Able to collaborate with co-workers, management, direct reports and in some cases-customers. Master of Arts in Nursing - Supervision

University of San Carlos, Graduate School

2012

Bachelor of Science in Nursing

University of San Carlos College of Nursing

Cum Laude

2010

Alfredo Roden Jr

Quality and Training Manager

Tech Mahindra

091*-***-****

Eleuver Comedia

Customer Experience Manager

Tech Mahindra

091*-***-****

Honeylette Parinas

Operations Manager

Tech Mahindra

091*-***-****

Ninalyn Alverio

Project Manager

Tech Mahindra

091********

Ryan Loresto

Quality Lead Manager

Tech Mahindra

091********

Skill Profile

Education

References

Contact this candidate