Sales Representative

Onalethata is driven to get things done and deliver the best possible customer journey . She has a

collaborative and integrated approach to delivering customer solutions and has the ability to influence and challenge managers to ensure the right business outcome every time. She has 4 years of experience and a proven knowledge of direct sales, customer service, and solutions selling. She has been acknowledged by the company directors for consistently conceiving, navigating and closing new business deals. Hopeful to secure the position of Sales Representative in a company where professionalism is rewarded. ONALETHATA

HLABANO

SALES AND CUSTOMER SERVICE EXPERT

Phone: +267-********

E-mail: ************@*****.***

Address:P O Box 500254 Gaborone

Class B Drivers License

WORK HISTORY

SALES EXECUTIVE CENE MEDIA, GABORONE (2018 - present) Working with Sales Manager to develop and deliver custom solutions that provide and deliver ROI to customers.

Working with Sales Manager to strategize and execute territory management plans.

Effectively manage assigned territory and establish self-directed sales coverage with manager's assistance.

Assists the Sales manager with the overall department management operations

(forecasting, budgeting, etc).

Preparing and Working on Government tenders

Preparing sales presentations or proposals to explain product specifications and costing.

Establishing and maintaining extensive relationships with key clients to maximize retention and referrals.

Participating in conferences, group meetings, trade shows and exhibitions to deliver presentations.

Using an effective CRM system functionality to do actual daily, weekly and monthly sales activities and performance reports before sending to Sales Manager.

Accomplishment; Promoted to Sales Executive and Consistently achieving 80 -100% of my sales quota by closing deals, in support of numerous customer accounts to up-sell new services, but also prospecting leads that may be regarded as profitable for the account. CUSTOMER SERVICE

OFFICER

CENE MEDIA, GABORONE (2017 - 2018)

Handled customer inquiries, complaints, billing questions and payment extension/service requests.

Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Interface daily with internal partners in accounting, IT operations and procurement, and sales.

Reduced customer complaints by 30% through escalated grievance resolution procedure.

Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Trained 3 new customer service representatives.

Assisted with handling the front desk area for the company and dealing with walk in clients and inbound calls.

Prepared daily, weekly and monthly statistical reports. Accomplishments; Recognized as “#1 Customer Service Rep” (out of 6 reps in division) in 2017. Ranking was based on customer satisfaction, speed of resolution and availability .

TELE SALES DELTA PHARMACEUTICAL, GABORONE (2016 - 2016) Placed phone calls to potential customers to educate them on services and products offered by the company.

Attended meetings to learn about new products and services or changes in current ones.

Read and interpreted sales reports to determine the best strategy for marketing Answered phone calls from customers with inquiries or complaints and resolve the issue as quickly as possible

Assisted in the operation of the company switchboard. Accomplishments; Made outbound calls in a high volume call (over 45 calls). EDUCATION

BACHELOR OF

SCIENCE(HONORS), APPLIED

BUSINESS COMPUTING

University of Sunderland (Botswana Accountancy College) 2011 -2015

My Course included Learning how to specify a problem and how to decide on appropriate methodologies, collect relevant data, analyse the data and develop evidence-based action plans. To develop practical skills, i undertook major hands- on projects that involved developing a working solution to a particular problem. In doing this, i learned to take full advantage of professional-level developer software and advanced hardware. Further modules included ‘Advanced Databases’,

‘Applied Multimedia’ and ‘User Experience Design’. A module on ‘Project Management’ equipped me for working within project teams in large IT departments or specialist IT companies.

Strong relationship building skills with demonstrated ability to provide a high level of customer service,and motivation to business.

Ability to maintain high level of customer service while handling multiple call lines, multitasking, and navigation of the corporate computer system. Ability to negotiate efficiently and able to manage people’s expectations in any high pressure sales environment.

Ability to demonstrate products and deliver effective sales presentations to win new business.

Problem solving by applying logical and lateral thinking to issues and then coming up with viable sales solutions.

Adaptable by nature, flexible in her opinions and someone who is open to changing arrangements at short notice.

Competency in Microsoft applications including Word, Excel, and Outlook. SKILLS

SALES MANAGER,

CENE MEDIA

Oratile Ootshabeng

3956992 / 72827588

**********@****.**.**

REFERENCE

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