banking and administrative
Resume:
Woodlands,
Pietermaritzburg,
Cell phone Number: 072*******
Email Address: ***.*******@*****.***
Personal Details
Date of Birth : 27 October
Identity Number : 631**********
Nationality : South African
Gender : Female
Marital Status : Married
Home Language : English (Good)
Other languages : Afrikaans (Fair)
Drivers Licence : None
Educational Qualifications
Last School Attended : Haythorne Senior Secondary
Highest Grade Passed : Matric
Year Obtained : 1982
Tertiary Education
Institution Attended : Institution of Bankers
Qualification Obtained : Certificate in Banking
Year Obtained : 2010
Institution Attended : Bank SETA (SAQA)
Qualification Obtained : NQF Level 5 [Skills Programme Strategic Customer Relationship
Year Obtained : 2009
Institution Attended : Msunduzi College for Commerce and Technology
Qualification Obtained : NQF Level 4 [Computer practice }
Year Obtained : 2001
Institution Attended : Graduate School Of Business
Qualification Obtained : Computer Operations-
Year Obtained : 1983
Work Experience
Employer : Paddington Bear Pre School
Duration : January 2017- November 2019
Position Held : Administrator-
Duties
Registration of pupil
Recording of financial transaction
Banking
Collection of school fees and outstanding fees.
Reconciliations.
Contact Person : Mrs Sharon O Okafor
Contact Details : 033*******
Cell Number : 082*******
Employer : FNB Commercial Redlands
Duration : February 2016 – December 2016 [contract]
Position Held Administrator KYC Remediation Project.
Duties :
Establish and verify the identities and residential addresses in accordance with FICA.
Preparation of mandates for corporate client
Contact Person : Mr Haymish Jackson
Contact Number : 087*******
Cell Number : 082*******
E-mail Address : ********@***.**.**
Employer : First National Bank
Duration : 1983 -2015
Position Held : Sales and Service Team Leader- [BANK STREET]
Duties
Monitor team’s sales progression on daily and weekly to ensure targets are met.
Checking and verifying of business and personal documents, when opening accounts to ensure authenticity.
Verifying that mandates, KYC and documents have been captured correctly on the system.
Ensure morale amongst staff is high
Ensure sales board is up to date.
Drawing of sales spread sheets and sales daily to branch manager.
Meeting with staff to advice on target attainment.
Liaise with Branch Manager.
Inform staff of decisions made by management.
Monthly Performance Appraisals which affects staff, increases and bonuses.
Product knowledge and New Product information workshops with staff.
Ensure all procedures are followed for opening bank accounts and issuing loans.
Record Keeping
Checking of all documentation to ensure authenticity.
Dealing with client queries and assisting the sales team in any manner to ensure client satisfaction.
Cold calling and lead generation.
Interviewing of clients to ensure that excellent service is given at all times.
Looking at Comments Register and assisting clients resolve issues, as well as commending the good service of staff. :-
Deal with customer issues from frontline team members to prevent complaints from escalating
Ensure adherence to FNB Golden Rule by team members and self
Manage risk and compliance of frontline activities
Proactive management of errors and differences
Ensure frontline team members have the appropriate means & abilities to perform their duties
Coach frontline team members to provide the appropriate experience to customers
Help staff with lead generation.
Checking change of mandates.
Manager team overtime and under time.
Position : Service Advisor (FNB – BANK STREET)
Duties :-
Ensure that all staff is seated and ready to assist clients.
Ensure all stationary is available to clients.
Ensure clients are satisfied with the service that they receive.
Ensure that the bank remains clean at all times.
Welcome clients into the bank and direct them to the relevant departments.
Deal with complaints and compliments sent via email from head office.
Lead generators.
Ensuring that FNB’s ethos and values are adhered to by the staff.
Daily motivational meeting on service.
Position : Administration Assistant (FNB BANK STREET)
Duties :-
Cost Control
Assist with telephone queries
Ordering,maintaining stationery for the Branch and validating upon delivery
Balancing cash accounts to the General Ledger
Ensure that the Bank’s assets are utilised accordingly
Management of incoming and outgoing mail
Ensure that front line staff provided with the necessary tools to perform daily tasks
Handling customer information with the utmost confidence
Ensuring that all activities are performed according to laid down procedures
Ensuring that all tellers cash account balance at the end of each day
Ensuring that the suspense account balance at the end of the day
Authorising large amounts and cash cheques
Prepare daily attendance register and compiling a report for each month or cycle
Deal with customer issues from frontline team to prevent complaints from escalating
Treasury and ATM custodian-control of cash flow in the branch.
Safe Custodian
Telling-audit tellers mid-month and monthly.
Computer Literacy
I am able to use the following computer programmes competently
Internet & email
Internet Banking
Computer Literate
Knowledge and Skills
Maintain high level of confidentiality, communication and attention to detail.
Strong organizational, planning skills and problem solving.
Ability to work in a team, personal attitude and trustworthy.
Knowledge of, procedures, processes recovery of outstanding accounts, clerical and administration.
Sales and marketing of our Brand.
References
Contact Person : Mrs Kay Pillay
Contact Number : 082*******
E-Mail Address : ********@***.**.**
Contact Person : Mr Sheldon Peter
Contact Number : 071*******
E-Mail : ******@***.**.**
Contact this candidate