Sales Customer
Resume:
MG
Michael Angel, Gonzalez
Professional Summary
Competent Graduate with demonstrated success in helping individuals. Proficient in common medical procedures, recreational planning and techniques for promoting patient and staff safety. Discerning, well-organized and respectful of an individual's need. Work History
LifesWorc - Direct Support Professional
Harlem, New York
02/2018 - 05/2020
Victoria Secret - Customer Service Associate
New York, NY
12/2017 - 07/2018
Provides direct care to 2 individuals with intellectual and developmental disabilities.
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Reminded and assisted both individuals with self-administration of medications (with proper training).
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Reported changes in both individuals condition or family situation to administrators and supervisors.
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● Documented services provided.
Plans meals, shopping for groceries, preparing and serving food/meals, feeding, and grooming.
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Accompanied clients to scheduled appointments and transports clients or running errands for clients.
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Interface with 100's of customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.
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Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
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Initiated inventory control measures to sustain stock levels and helped to order new inventories.
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● Reviewed account and service histories to identify trends and issues. Educated customers on special pricing opportunities and company offerings.
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● De-escalated problematic customer concerns, maintaining calm, ************.****@*****.***
New York, NY 10032
Skills
Microsoft Word, Excel, and
PowerPoint, and Internet
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Medical (Terminology,distribute
medications, mobility assistance)
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● Spanish (Expert)
● Community integration
● Patient Assessments
● Care plan assessment
● First Aid and Safety
● Rehabilitation
● Emotional Support
● Report preparation
● Complaint resolution
● Professional telephone demeanor
● Good listening skills
● Technical Support
● Customer/Client relations
● Documentation and reporting
● Transcription and Dictation
● Conflict Resolution
● Scheduling
Education
05/2020
John Jay College Of Criminal Justice Of
The City University Of New York
New York, NY
Bachelor of Science: Criminal Justice
H&M - Sales Associate
NY
11/2015 - 07/2017
friendly demeanor.
Provide training to new employees to uphold company policies and sustain customer satisfaction.
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Educated customers on available product options to meet and exceed customer service experience.
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Mentored team members in mastering sales techniques to consistently exceed objectives.
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Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
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Drove sales of company products and services by meeting with customers using strategic and organized approach.
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05/2016
LaGuardia Community College Of The
City University Of New York
Long Island City, NY
Associate of Science: Criminal Justice
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