Luleka Lerato Pumla Dwanya-Nwanmadu

** ******** ****** ******, *******, Pretoria +278******** adk021@r.postjobfree.com EMPLOYMENT HISTORY

CABIN SUPERVISOR EMIRATES AIRLINE 2018 – 2020

• Added to the under listed duties is ensuring the strict adherence of COVID 19 measures by passengers and crew.

CABIN SUPERVISOR EMIRATES AIRLINE 2007-2017

• Check Image and uniform of my other team members, confirm relevant documents such as yellow fever certificates, IDs, passports (with special attention to signature, image and names) needed to commence duty.

• Share responsibility with the purser to ensure safe and secure operation of the aircraft for the duration of the flight.

• Test each team member to confirm the knowledge of safety and secure practices.

• Responsible for checking specific cabin cleanliness and maintenance to ensure they meet company standard.

• Responsible for the safety and wellbeing of all customers in a particular cabin as assigned.

• Ensure that customers are consistently provided with the highest quality of customer service through inspired management of team members, thereby ensuring that all complaints in the respective cabin are fully investigated, effectively managed, documented and appropriate service recovery is applied where applicable.

• Provide guidance, direction and feedback to team members on their onboard performance to ensure standards are consistently met.

• Provides relevant feedback to other departments to assist with continuous improvement of general services and standard.

• Demonstrate business awareness which contributes positively to business results. This includes a thorough understanding of company policies and acceptable standard of service.

• Guides, mentors and supports new team members as they get into their roles.

• Completing performance appraisals on specific team members who fall short of the company’s standard operating procedures.

OFFICE ADMINISTRATOR EMIRATES AIRLINE 2017

• Develop filing system

• Preparation of documents for assessment

• Managing calls and emails and scheduling appointment for interviews

• Managing the career center and organizing interview venues Page 2

FIRST CLASS CABIN CREW EMIRATES AIRLINE 2005-2007

• Responsible for the wellbeing of the flight deck crew

• Ensuring that every safety and security protocols are observed throughout the flight duration

• Coordinates and maintains good communication and duty relationship between other cabins and offers assistance where needed.

• Ensuring that service deliveries tailored to the tastes and standards of high valued customers such as heads of states, CEOs of global brands, celebrities and international figures are delivered accordingly.

• Ensuring that cabin service attendants assigned with the cleaning and maintenance of the first class shower/spa deliver their duty in line with the company standard. BUSINESS CLASS CABIN CREW EMIRATES AIRLINE 2004 – 2005

• Ensure that high quality personalized services as created for the company’s loyal business class customers are delivered with the best of care.

• Documents and reports the complaints of customers back to the company to ensure that all issues of contention are ironed out to the satisfaction of the customer. ECONOMY CLASS CABIN CREW EMIRATES AIRLINE 2002 – 2004

• Tasked with paying special attention to mothers and infants onboard and ensuring that they are comfortable throughout the flight.

• Ensure that toys, coloring pens and papers, children’s meals and every other service that will help infants cope better with the stress of flying are delivered to every child onboard.

• Ensures that unaccompanied minors, disabled passengers and the elderly receive due attention onboard.

MARKETING HEALTH PRODUCTS YOUR LIFE 1999 – 2002

• Door to Door marketing of health products

TUTOR UNIVERSITY OF PIETERMARITSBURG Temp 1996 ADMIN/EXAM ASSISTANT D.E.T Temp 1993 - 1994

ON THE JOB TRAININGS

SAFETY AND EMERGENCY PROCEDURES 2020

• Data privacy Ensuring that credit cards information are not compromised

• COVID 19 Crew procedure Infra-red thermometer/temperature test training trained to understand the nature and behavior of the virus in closed areas like an aircraft cabin and the best social distancing and sanitization strategy to keep the cabin safe. SAFETY AND EMERGENCY PROCEDURES 2019

Page 3

• Dangerous goods training for Crew

• Cabin Crew survival techniques

• Preventing unlawful interference

SAFETY AND EMERGENCY PROCEDURES 2018

• Information systems protection information security

• Automated External Defibrillator

• Crime Awareness and Prevention

SAFETY AND EMERGENCY PROCEDURE 2015 – 2017

• Service Training Food safety and Hygiene

• Group medical training First Aid emergency child birth Presumption of death process

• Safety and Emergency Training Fire Safety Training SAFETY AND EMERGENCY PROCEDURES 2011 – 2014

• Security Training Security Search Restraining Techniques

• Medical Training Tele – Medicine

• Leadership Model Decision Making Problem Solving SAFETY AND EMERGENCY PROCEDURES 2005 – 2010

• Flight Time Limitations

• Medical Training Heart Disorders

• Professional Image and Grooming the role of Senior Cabin Crew Member SAFETY AND EMERGENCY PROCEDURE 2002 – 2005

• Security Training Bomb Threats

• Medical Training Baro – Trauma

• Food Hygiene and safety

SKILL

• Ability to manage teams comprising of 120 nationalities with diverse languages at different times and flying locations and producing world class services in a warm and

• Overall management of resources Time management Effective Man Management

• Problem Solving Attention to details Good Communication and Active Listening

• Ability to work seamlessly in a friendly environment with people of diverse nationalities, religion, languages and backgrounds.

• Work Place Complaints and Conflict Resolution

• Broad understanding of people and diverse cultures garnered from many years of travelling to over a hundred countries.

EDUCATION

HONORS IN HUMAN RESOURCE DEVELOPMENT 2002 RAU

• Major: Human Relations, Organizational Development Page 4

DIPLOMA IN INDUSTRIAL RELATIONS 1998 DAMELIN

DIPLOMA IN COMPUTER LITERACY 1997 UNISCHOOL

MS word

BACHELOR OF SOCIAL SCIENCE 1997 PIETERMARITZBURG UNIVERSITY

• Major: Legal studies and Sociology

MOTSWEDI HIGH SCHOOL LEHURUTSHE 1991 – 1993

• SUBJECTS English Afrikaans Setswana History Biology Biblical Studies

• Matric 1993

REFEREES:

Ms. Jacqueline Wandiga

+971*********

Email: adk021@r.postjobfree.com

Alt: adk021@r.postjobfree.com

Ms. Soylanne Mein

+971*********

Email: adk021@r.postjobfree.com

Alt: adk021@r.postjobfree.com

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