Niña Marie Grayda Neria

*** * ********* **., ******** Itaas Mandaluyong City, Philippines

Mobile No: +639*********

Email Address: adk01h@r.postjobfree.com

CAREER OBJECTIVES:

• To be involved in an innovative and competitive company where I can contribute to the best of my abilities while further enhancing my skills and knowledge earned in work experiences, school and trainings. WORKING EXPERIENCES:

9 Dec 2019 – 31 Dec 2020 Hoiana Suncity (VIP Gaming, Mass Gaming & Casino Bar) Address: Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam, Vietnam Position: Assistant Manager, VIP Gaming F&B

Job Description: • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

• Preserve excellent levels of internal and external customer service

• Design exceptional menus, POS creation, purchase goods and continuously make necessary improvements

• Identify VIP Patron needs, give their preferences and respond proactively to all of their concerns

• Lead F&B team by attracting, recruiting, training and appraising talented personnel

• Establish targets, KPI’s, schedules, policies and procedures

• Report on management regarding sales results and productivity

• Comply with all health and safety regulations

• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

7 Sept 2018 - 5 Dec 2019 Lady M New York (Cake Boutique) Address: Shop 2203B, Level 2, Shoppes at Cotai, Estrada do Istmo, Late 3, Cotai Strip Macau Position: Senior Café Associate

Job Description: • Assist in training staff and coworkers

• Work towards achieving daily sales goals

• Assist in customer complaints and work towards resolving the issue

• Maintain close relations and communication with front-line staff and ensure the operations are in accordance with the company policies

• Maintain stock levels and control monthly inventory

• Handle cash flow, petty cash and revenue into the café bank securely 29 Apr 2015 - 10 Aug 2018 Dragon Portuguese Cuisine (Portuguese Restaurant) Upper One (All-Day Dining)

Broadway Bites ( In-Room Dining)

Galaxy Entertainment Group, Broadway Macau

Address: Avenida Marginal Flor de Lotus, COTAI, Macau Position: F&B Service Captain

Job Description: • Greet incoming and departing Guests warmly, Manage the flow of Guests,

• Seat Guests and ensure a smooth handoff to the service staff, Know and understand all the restaurant’s facilities and services

• Promptly answer incoming calls to the restaurant and provide appropriate service

• Responsible for accurately maintain and recording assigned funds by reconciliation of float begin and end shift

• Handle cash, credit card, voucher, VIP Club and complimentary transactions promptly and accurately

• Record transactions accurately in the appropriate account via the F&B cashier system

• Ensure billing processes and necessary documents are completed by the corresponding accounts

• Securely bank funds, revenue and assigned cash flow into the Team Bank

• Clear and reset tables, Clean and tidy the F&B Cashier counter, tidy the dining area and equipment

• Prepare glassware and linen for table setting

• Keep menus and beverage lists in good condition, Store food, beverages and equipment carefully

• Know and understand drink lists, menu items, products and services and up sell alternatives 09 Dec 2013 – 20 Feb 2015 The Terrace

Empire International Food & Beverage Ltd.

Address: Avenida Dr. Sun Yat Sen, Nos. 61 – 67, The Manhattan R/C A, Taipa, Macau Position: Hostess/Server

Job Description: • Provide warm and friendly service to all guests

• Lead guests and guide them to seat at the table, which is fully setup

• Handle table reservations and effectively control the flow of guests in order to maximize turnover

• Answer telephone enquiries and reservation

• Possess through understanding and knowledge of all food and beverage items available in

• Establish rapport with customers and maintain good relationship

• Update guest history data and maintain a legible and updated reservation book.

• Utilize prescribed cash handling procedures to accurately charge customers.

• Ensure tables setup are completed prior to seating customers and performed various side duties assigned

• Maintain proper condition and cleanliness of reception area and equipment. EDUCATIONAL BACKGROUND:

College: Bachelor of Commercial Science major in Accountancy Jose Rizal University, Shaw Blvd. Mandaluyong City 2006- 2009

High School: Bonifacio Javier National High School Barangka Drive, Mandaluyong City

2004-2006

City of Mandaluyong Science High School

E. Pantaleon St., Brgy. Hulo Mandaluyong City

2002-2004

Elementary: Bonifacio Javier Elementary School

Barangka Drive Mandaluyong City

1996-2002

TRAINING ATTENDED: SKILLS:

MORS (Macao Occupational Skills Recognition System) Waitress • Microsoft Word, Excel and Powerpoint

(Western Restaurant Service) • Accountability

Institute for Tourism Studies • Team Player

January 2017 • Account Management

WSET

(Wine and Spirit Education Trust)

Level 1

Broadway Macau June 2017

PERSONAL DATA: CHARACTER REFERENCE:

Birthdate: March 31, 1990 Joe Yeoh

Age: 30 years old Assistant Director Slot Operations - Hoiana Suncity Height: 5’6” Mobile: +84-088-******* / adk01h@r.postjobfree.com Birth Place: Mandaluyong, Philippines

Religion: Catholic Glenda Lopez

Civil Status: Single Commercial Director – Ggroup Conscience & Responsibility Nationality: Filipino Mobile: +84-909-***-*** / adk01h@r.postjobfree.com I hereby certify that the above information herein given by me are complete, true and correct to the best of my knowledge and belief.

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