UMETI OGOCHUKWU M*** Administrator

Location: Lagos state, Nigeria

Telephone: +234-803-***-****

Email: adjzyo@r.postjobfree.com

Professional profile

Dedicated Customer Service and Technical Support Executive motivated to maintain customer’s satisfaction and contribute to company success. Proven ability to rapport with clients and exceed. Reliable and self-motivated with strong time management and prioritization abilities.

Career summary

September 2019 - Present Tek Experts, Lagos

M365 Administrator/SharePoint and OneDrive Support

Key responsibilities

Practical SharePoint Online product experience - configuring, administration, development and deploying solutions.

Experience of developing SharePoint sites, sub-sites, web parts and pages.

Strong practical knowledge of SharePoint Search Service, User Profile Service and other Service Applications.

Strong practical experience in the use of PowerShell.

Experience taking requirements and generating designs and implementing a final solution.

Excellent client facing experience and communications skills.

Strong case documentation and management.

Ability to work intuitively, along or as part of a team environment.

Strong organisation skills and ability to prioritise, plan and multitask work assignments.

Task ownership and ability to work within deadlines or timelines and budgets.

Key achievements/projects

Was made a POC (Point of contact) in my Team for my Teammates to reach out to before escalating to the L2 support.

Among the selected few from my Team for training new staff in SharePoint/OneDrive.

February 2017 – August 2019 Shivtech Limited, Victoria Island, Lagos

Technical Support Executive/NOC Support

Key responsibilities

Providing customers with information on services, procedures &policies and attending to their complaints.

Providing technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

Monitoring and maintaining computer systems and networks, including software licenses.

Installing and configuring computer hardware, software, systems, printers and more.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

May 2015 – October 2015 Eauxwell Nigeria limited Ikeja, Lagos

Intern/customer service assistant.

Key responsibilities

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Record keeping for sales and payments.

Interact and interface directly with potential, new and existing clients.

Documenting customer complaints and how they were resolved for future reference and reporting to the customer service manager.

Education & qualifications

Bachelor of Science - Computer Science – Anambra State University – Sep 2012 – Aug 2016

West African Senior School Certificate Examination (WASSCE) – Queen of The Holy Rosary College – Sep 2006 – Jul 2012

First School Leaving certificate (F.L.S.C) – Learning Field International School – Sep 2000 – Jul 2006

References available on request

Contact this candidate