Cindy Annette Ayes Santiago

*** ****** *****, ***. *********

San Juan, PR 00918

Mobile: 787-***-****

E-mail: adjzyb@r.postjobfree.com

CAREER PROFILE

Dynamic and client-focused business excellence leader in highly demanding and regulated pharmaceutical and medical devices manufacturing environments. Track record in supervisory and individual contributor roles in areas related to sourcing and procurement as well as materials and supplier management including Foreign Exchange. Solid background in business planning, vendors’ negotiations, and project management. Experience in conducting and preparing for audits. In-depth understanding of process, manufacturing, and warehouse transformations applying Lean Methodology and Six Sigma Tools leading to operational efficiency and culture shaping. Key role in the development and establishment of Visual Management Systems for project portfolios, scorecards, and performance metrics grasping complex ideas and expressing them in simple terms. Proven problem-solving skills with attention to detail in order to obtain improvements. Valued for strength of working collaborations and passion for customers. Acknowledged for flexibility and willingness to venture into new business areas. Outstanding interpersonal, influencing and team building skills with talent to develop others. Qualified locally as trainer and certified as coach. First-rate written communications and public speaking capabilities in diversity of audiences. Recognized for creative and imaginative approach to event planning ensuring high levels of employee participation and satisfaction. Proficiency in MS Office and industry-related applications. Bilingual: English and Spanish.

KEY ACHIEVEMENTS

• Led and managed multiple contract negotiations resulting in:

• 40% cost savings in site-wide healthcare benefits.

• 40% annual cost savings in employee cafeteria services.

• 37% cost savings with new suppliers for MRO (Materials Requirement Operations Supply).

• $300,000 in cost savings with general suppliers through pricing agreements and long-time contracts.

• $142,000 in cost savings for 2062 purchases requisitions.

• $15,400 in cost savings of consumable supplies for manufacturing.

• Reduced business process cycle time by 50% that represented $500,000 in cost savings as part of the site’s Finance Department Reduction Project that included execution of Kaizen events and Mini-T’s (9 transformations).

• Managed Planning and Warehouse Transformation Program that entailed five transformation projects achieving process steps and cycle time reduction as well as 50% in footprint reduction and over $300K in energy conservation costs.

• Designed robust business cases for transformations of manufacturing and four warehouse areas that generated an efficiency increase of 34% in manufacturing and a headcount reduction of 50% in Warehouse.

• Managed project for bulk packaging area with input from operators as well as from a cross-functional team that led to a 35% efficiency increase and area readiness for future operations.

• Acted as business excellence lead for projects related to Supply Chain and manufacturing areas related to custom compliance and increased efficiency and productivity in the bulk packaging area. PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

PROCUREMENT & SUPPLY CHAIN GUAYAMA, P.R. 2017-

PRESENT

PROCUREMENT ANALYST

BAXTER HEALTHCARE

• Review contractors of raw materials, packaging components and service contracts in compliance with company’s policy

• Participate in the recommendation, developing and implementation of Cost Improvements initiatives across the organization

• Contract negotiations and managing for direct and indirect purchases

• Support buyers in contract negotiations or contract generation of raw materials & packaging components

• Leads, develops and execute the Request for Proposal (RFP) and Request for quotations(RFQ) processes

• Negotiates effectively pricing, delivery and payment terms

• Coordinates returns and claims related to vendor’s performance

• Support Quality Department with service suppliers, audits and quality issues

• Review and or generate supplier performance reports consistent to insure consistency with quality, service and delivery objectives

• Meets with suppliers to discuss issues (QA issues, invoices, etc), performance (shortages or over material; delivery on time) and future strategies

• Evaluates supplier processes and partners with suppliers to establish Best in class performance

• Assure timeliness and accuracy of orders so that planning and scheduling for production requirements are achieved

• Coordinate with Warehouse personnel and QA department any vendor’s issues

• Responsible of the creation and revision of the Bill of Materials for manufacturing area

• Responsible of prepare annual purchasing budget for Printed Materials

• Responsible of active participation in Daily Tier meeting to provide status report and sustain Metrics

(Key Performance Indicators)

• Monitor and Track PMs usage, Inventory levels and on time deliveries to assign production priorities

• Responsible of create and implement ideas for Processes simplification and automation to increase efficiency

• Works with discrepancies found in supplier shipment.

• Lead special assignments or projects related to the area. INDEPENDENT BUSINESS CONSULTING SERVICES

LASALLE-GROUP CO.

GUAYNABO, P.R. 2013 – 2017

Consultant

• Serve as business excellence expert in project seeking efficiencies, processes simplification and maximizing productivity in manufacturing and administrative areas between industries.

• Lead and coach transformations on administrative and manufacturing areas and track overall improvements implementation and effectiveness. (Finance, Human resources, Procurement processes, Infirmary and Health care, Manufacturing and Warehouse and distribution areas,)

• Lead coaching and training on lean tools for people skills development.

• Provide courses and trainings on LSSYB and LSSGB and LSSBB at UPR – Mayaguez campus, Politécnica-HatoRey and on-site trainings on Industry. INDEPENDENT BUSINESS CONSULTING SERVICES - INDUNIV HATO REY, P.R. 2013 – 2017

Consultant

• Coordinate and provide support on activities related to Academia- Government- Industry in Puerto Rico to support members needs

• Bio and Pharma Clusters Director – coordinate meeting and events related to Industry needs

• Bioscience Week event coordinator

IPR Pharmaceuticals, Inc. (AstraZeneca) CANÓVANAS, P.R. 2003 - 2013

Project Leader/Operational Excellence Lead 2009 - 2013

• Automated spreadsheets obtaining 74% reduction in manual entries (from 116 to 30) leading to refocusing of staff time on higher value added activities.

• Led payroll automation project including bidding and selection process that yielded 40% cost savings. Teamed with HR staff assigned to a project for new payroll system’s implementation.

• Created multi-disciplinary teams, including area representatives as well as from quality and SHE to identify improvements and focus on results.

• Received in-house coaching certification from Global operations as change agent to facilitate cultural transformation.

• Contributed to develop all site’s employees to become transformation leaders in their areas designing a curriculum for Lean principles teaming with site-wide leaders of Lean initiatives. Procurement Supervisor 2003-2008

• Responsible for supervising, executing and monitoring the activities of the assigned purchasing group, leading staff members and supporting processes: bidding, contract negotiation, service requirements and returns of goods and expediting.

• Evaluate and expand reliable sources of goods and services. Lead the process of pre-qualification of potential sources and vendors.

• Monitor staff performance ensuring compliance with department and company goals.

• Participate and provide support on Project teams

• Participate in supplier audits

• Attained 100% compliance with standards and documentation during unannounced inspection through effective internal controls and thorough documentation.

• Led implementation of Fisher Website Project in order for laboratory users to place their orders directly with approved supplier expediting process and delivery.

• Conducted complete provider selection process for additional employee on-site services including aerobics classes, physical therapy, and psychological assistance services.

• Provided training and other development activities for internal staff to prepare them for other positions of greater complexity in the company.

• Mentored college students from the University of Puerto Rico’s Materials Department to enter the workforce and designed a curriculum based on the purchasing process’s phases.

• Reached 95% employee participation in site-wide outreach activities for San Isidro Community. Planner/Buyer

GUAYAMA, P.R.

2001 - 2002

• Obtained 100 % on time delivery performance leading and negotiating purchases of raw materials and packaging components with external customers.

• Provided planning and purchasing services for raw materials to two geographically separated manufacturing sites (Guayama and Carolina) simultaneously.

• Planning and purchasing of Raw Materials and Packaging components.

• Published weekly and monthly reports of production status, shipments and other activities

• Procures requirements at lowest cost, consistent with quality and service required

• Creates forecast, issued Purchase Orders and manage inventory

• Advises appropriate personnel of schedule or material availability changes EDUCATION

B.A. in Business Administration

University of Puerto Rico, Mayaguez Campus

Mayaguez, P.R.

TRAININGS / SKILLS

Lean Six Sigma Black Belt

certification

People Skills for Lean

Leaders

Coach

Lean Tools and

Methodology

Project Management Methodology

Lean Manufacturing

Kaizen Leadership

Process Mapping

Interpersonal Relations

GMP

Continuous improvement

5S

Problem solving

Quality and Results oriented

Time Management

Business Excellence

Value Stream Mapping

Teamwork

Negotiation experience

BACKGROUND

Experience in medical device, pharmaceutical and electronic Industry RECOGNITIONS

Site Representative at Pharmaceutical Industry

Association’s Forums

Alianza Multisectorial de Compradores de Puerto

Rico (2006-2007)

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