Multiple sclerosis certified nurse/ Master of nursing science

ESLAM ABU SAMRA

PERSONAL INFORMATION

Nationality:

Date Of Birth:

Gender:

Residence:

Marital Status:

Jordanian

14\06\1989

Female

Jordan

Married

ACADEMIC QUALIFICATION

Graduate of the University of Jordan in 2011

Bachelor of Nursing

HAAD License

Practical Training During Study;

Jordan University Hospital _ Pediatric Section ( Five Months)

Al-Basheer Hospital _ Maternity Unit . ( Five Months in pre-delivery\post-delivery\delivery room).

Queen Alia Hospital _ Emergency Department . ( Five months)

King Hussein Medical City _ ICU Unit . (Five Months)

Prince Hamza Hospital _ Surgical Floor . (Five Months)

Hospital of Jordan _ Management Course . (Five Months)

Alkarama Psychiatric Center . ( Five Months)

Community Health Training Course (48Hour In Home Visiting

Graduation Training Course:

50 Shifts In Jordan University Hospital (Neuro-ICU Unit ).

SPECIAL QUALIFICATION AND SKILLS

Soft Skills

Excellent Presentation Skills.

Excellent Reporting Skills.

Strong Written and Verbal Communication Skills in English and Arabic.

Excellent Customer Service Skills

Technical Skills

Drag Dosage Calculations

Medication Administration

Good Communication and Observation

Ability To Answer Questions and Offers Advice

Happy To Work as Part of a Team

Dealing With Emotionally Charged Situations

Health Education

COURSES COMPLETED AND/OR CERTIFICATION

1-Diabetes Conversation Map certification from Lilly company in 5 may2012 /Abu Dhabi.

2- Basic Life Support from American heart association in CCAD

EXPERIENCE

1-Work In Dr. Mahmoud Al-Bow general medicine and surgery as a staff nurse from Aug-2011 till Sept-2013 :

Objective:

Observe patient and report on well-being

Keep a thorough record of patients’ medical histories and symptoms

Perform diagnostic tests and analyze results

Operate medical equipment

Administer medicines and treatments to patients

Teach patients how to manage their illness or injury

Glucose Monitoring For Diabetic Patient

Health Education For The Patient Especially For Diabetic Patient (Type 1 and Type 2)

Provide education related to diabetes and the disease process; medication, diet and nutritional monitoring; foot care, prevention and care of complications; blood glucose monitoring and the techniques of self-monitoring and injection

Advise patients as to long-term complications

Provide clinical resource and consultation to staff and physicians

2-Work in AL Noor Hospital as a Diabetic Health Educator From Sept -2013 till Dec-2013 :

Objective:

Learn the difference between Type 1 and Type 2 diabetes

Provide education related to diabetes and the disease process; medication, diet and nutritional monitoring; foot care, prevention and care of complications; blood glucose monitoring and the techniques of self-monitoring and injection

Advise patients as to long-term complications

Assess any problems in glycemic control and address them to improve it.

Educate and reinforce healthy lifestyle advice.

Assess the patient's overall health and to treat any associated physical or mental illness

Provide support and advice to the patient on how to cope with living with a chronic illness, and how they can best alter their lifestyle to maintain their health

Assessing addressing modifiable risk factors

Smoking status and how to stop smoking if needed

Dietary patterns and how to modify them (can help with improving glycemic control)

Exercise and how to incorporate regular physical exertion into one's life

Lipid status and any lifestyle modifications or medication required to improve it

Blood pressure and how to improve its control with medication and lifestyle modification

Avoiding weight gain or losing weight (pertinent to both type 1 and type 2 patients)

Assistance for children taking on more control of their diabetes management from their parents.

Educate the patient about glucose self-monitoring

Learn about sick day management

3- Work in German Orthopedic & Rehabilitation Equipment Supply LLC Managed by Bauerfeind From Dec -2013 Till Dec -2014 as Retail Sale manager and patient health educator.

My Objective:

Administration Part:

Schedule and confirm patient appointments

Interview the patient in order to complete documents and case histories

Registration and administration of the patient

Assess the patient, take the measurement and fitting the product

Operate office equipment such as voice mail messaging systems,and use word processing to prepare reports, invoice, financial statement, latter,case histories and medical record

Preparing and sending financial statement, and keeping financial record.

Maintain the medical records

Make a quotation, delivery not and commercial invoice for all of our partner

Clinical Part:

Medical translation

Assess the patient, take the measurement and fitting the product

Health education for the patient regarding their case special for the Diabetic patient

( check the patient foot and advise them for the right care and give the proper shoes and

Insole for them, arrange special shoes for the patient they have diabetic ulcer or post-operative

Case).

4- Work in Cleveland clinic Abu Dhabi from Jan-2015 till Feb -2016 as a Medical Interpreter

Interpreting between the medical staff and the patient in different area

( cardiology, pulmonary, allergy, neurology, emergence department and in patient tower)

5- Work in Burjeel Medical center from Mar -2016 till August 2016 as Registered Nurse

Objective:

Performs accurate and complete admission assessments

Monitors and documents the patient’s condition and the effectiveness of care and/or interventions

Establishes and implements a care plan based on sound nursing theory, scientific principles, professional judgment and individual patient needs

Evaluates and updates the patient’s plan of care to facilitate the achievement of planned and expected outcomes

Administers prescribed medications and treatments in accordance with approved nursing protocol

Assesses for and plans the educational needs of the patient

Provides teaching and educational material to patients and/or families, which may include diagnosis, tests and procedures, safe and proper use of equipment, use of medications, injury prevention and nutritional needs

Monitors and resolves customer service issues and provides feedback regarding satisfaction results to Nursing Leadership

Maintains confidentiality regarding patients and families

Interacts with patients, families and other visitors in a courteous, helpful manner

Facilitates the incorporation of patient safety and Magnet principles into clinical nursing care

Participates in clinical nursing research

ensure the smooth running of clinics;

work collaboratively with other members of the health and social care team;

supervise other staff

Contribute to the dissemination of good practice by participating in teaching and learning activities.

Infection control

6-Work in Cleveland clinic Abu Dhabi from December 2016 till Now as a Multiple Sclerosis

Program Coordinator (RN)

Clinical:

To arrange the assessment of new clients

Facilitates the movement of the patient and family through the MS disease process by providing them with individualized education, support, and coordination of service.

Provides consultation and collaborates with physicians, nurses and other health care team members to develop a comprehensive and coordinated plan of care (Infusion center, contact center, OT, Neuro-ophthalmology …etc)

Ordering Laboratory Testing, Imaging, and Functional Testing after discussion and approval by the Most Responsible Physician. All order must be placed as per protocol with co-sign by the most responsible physician.

Support, advice and information for patients who have recently been diagnosed with MS

Ongoing support for patients with MS and their family via telephone or direct contact in clinic

assessment and advice on the management of MS, working closely with therapy colleagues within the Hospital

Education, Initiation and ongoing Management of Disease Modifying Therapies jointly with Prescribing physician

Case management for patients with complex needs

Links to other services supporting people with MS, making referrals when required

To collaborate in the development of MS Support services for people with a Multiple Sclerosis, ensuring services are in line with international guidelines.

To facilitate the assessment, planning, and delivery of care for our clients, in order to obtain the best possible outcome.

To act as a clinical support to other members of the multidisciplinary team.

To maintain own expert levels of clinical competence within specialty.

Education

To provide information, using a variety of media, about Multiple Sclerosis, its implications, consequences and practical/symptom management to clients and their families and to assess their level of understanding.

To support the implementation and monitoring of nursing/clinical practice guidelines including standards, policies and protocols in line with MS international guidelines.

To be responsible for your own continuing professional development.

To participate in an annual appraisal and agree a Personal Development plan.

To liaise with, and provide training opportunities as required, with Nurses and other health professionals.

To provide an information resource, counselling, education and practical support for clients and there family’s regarding any concern about MS

To provide expert advice for clients, families, health care professionals and multi-agency teams in all aspects of managing Multiple Sclerosis.

To have the ability to give presentations and or talks to external organizations as well as within MS Support.

To provide counselling, advice and health promotion as necessary.

Education and training for health and social care professionals involved in MS

Management

To manage own client caseload.

To maintain client records and data bases as necessary.

Helps to ensure appropriateness of appointments

Maintains provider schedules for designated unit.

Oversees scheduling both intra- and inter-departmentally as requested by MD and GPS team

Coordinates patient visit and ensures follow up appointment for all MS clinic patient

Responsible for maximizing a department’s allocated slots by reviewing daily schedule

Serves as liaison with contact center regarding patient call and concern, update the MD when needed and Notifies patients

Ensure an individualized plan of care, with daily goals, are agreed upon and physician orders are carried out specific to the needs of the MS patient.

Shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive.

Serves as liaison with admitting office (House Supervisor) regarding hospital reservations, update admission information and cancels reservations when needed. Notifies patients of their arrival times per area workflows. Acts as a resource to all department personnel

Description of the Services provided

1.Program Coordinators provide services within the HAAD scope of practice for nurses and the requirements of their specialty area in which they have a Standard Care Arrangement (SCA) :

1.1.Multiple Sclerosis

1.1.1.Functions in collaboration with a neurologist according to a standard care arrangement. Provides nursing care to patients with multiple sclerosis (MS) .

1.1.2.The MS Coordinator assists in keeping the neurologists informed on key issues/problems of the day; ensures the neurologist has the clinical information needed to make decisions regarding patient care and treatment, including obtaining pertinent healthcare data.

1.1.3.MS Coordinator is the liaison between physician, family and patient

1.2.MS Coordinator will attend clinic visits with the neurologist for all newly diagnoses MS patients

1.2.1.MS Coordinator will coordinate all follow up visits, laboratory and imaging tests as per treatment regime and protocol.

1.2.2.MS Coordinator may discontinue specified treatments as per relevant protocol.

1.2.3.MS Coordinator assist in starting patient notes, place co-signed orders, follow up on laboratory and radiological results, communicate with other departments to ensure timeliness of obtaining results and assist in expediting consults, investigational studies, procedures

PERSONALITY

Analytical, Logical and Accurate.

Calm, Patient and Honest.

Goal Oriented, Positive and Open to New Ideas.

Empowering, Flexible, Understanding, Supportive and Approachable.

LANGUAGES

Arabic: Mother Language.

English: Fluent in Writing, Speaking and Listening.

Cell: 050*******

Cell: 050*******

Email: **************@*****.***

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