CURRENT EMPLOYMENT

Casual Process Worker

Technicolor, Preston

EXPERIENCE 1

December 2014 –2020

Sales Consultant

Heinemann Tax & Duty Free

Sydney International Airport Mascot

Acting as Sales Team Leader (January 2019- July 2020)

• To achieve key performance indicator’s (KPI) for the store.

• Provide customer service excellence that is in accordance with company standards.

• Develop a comprehensive understanding of product knowledge and features.

• Ensure merchandising and stock management adheres to company standards.

• Effectively support the team while adapting to a changing work environment.

• Ensure store security is complying to standard policy and any issues are reported.

• Provide effective and accurate payment handling in line with company practices.

• Promote professional presentation as outlined in uniform guidelines.

• Participate in job related training sessions.

• Ensure compliance with the competition and consumer ACT (2010)

• Demonstrate an understanding of company policies and Workplace Health and Safety regulations and applying them appropriately in the workplace.

• Ability to work under pressure.

• Cash handling/ Cash register operating.

• Checking invoice, pricing, placing the stock on shelf.

• Keeping the work area neat and tidy, filling all registers with bags, paper roll, and stationary.

• Serving all customers, dealing with all multi-national customers and helping the customers for shopping.

• Explain every single detail about the product to customers according to their need.

• Work in all departments including liquor, tobacco, cosmetics, perfume, watches, sunglasses, chocolate, toys, and confectionary.

• Handling ASIC card safely and following all security procedures.

• Serve customers using the five step customer service standard

• Handle the cash register including all foreign currency and exchanging currency.

• Organise stock according to their standard of display.

• Balance the till at close of business each day.

• Pick -up all currency at the end of shift and keep it in a safe locker with responsibility.

• Making sure all the products have prices and the right price on tickets.

EXPERIENCE 2

October 2013 -October 2014

Sales Assistant

Food Lovers Market

228 New bridge Road Moorebank

• Cash handling/ Cash register operating.

• Checking invoice, pricing, shelf filing.

• Keeping work area neat and tidy

• Phone enquiry/ customer serving.

• Placing the product in proper order.

• Serve customers using the five-step customer service standard

• Handle the cash register including all cash, eftpos and credit sales plus refunds and exchanges

• Order and organise stock

• Balance the till at close of business each day

EXPERIENCE 3

July 2012 – Nov 2012

Sales Assistant

Discount Party Warehouse Pvt Ltd.

Campbelltown

• Cash handling/ Cash register operating.

• Checking invoice, pricing, shelf filing.

• Keeping work area neat and tidy

• Phone enquiry/ customer serving.

• Taking order of balloon jobs.

• Placing the product in proper order.

EXPERIENCE 4

June 2011-June 2012

Sales Assistant

Sans Souci Fruit Market

365 Rocky Point Road Sans Souci

• Cash handling/cash register operation and balancing till

• Packing goods.

• Serving customers with shopping.

EXPERIENCE 5

May 2009-Nov 2009

Sales Assistant

Mehtab Fashions, Liverpool

• Dealing with all customer service, enquiries and complaints

• Advising customers on the selection, price, use and care of clothes and accessories available from the store with the aim of encouraging purchases

• Attending to telephone calls

• Co-coordinating orders.

• Serve customers using the five step customer service standard

• Handle the cash register including all cash, eftpos and credit sales plus refunds and exchanges

• Order and organise stock

• Assist with window displays for special promotions

• Maintain store and stock in impeccable condition

• Balance the till at close of business each day

EXPERIENCE 6

April 2005- May 2006

IBM Daksh Business Process Services Pvt. Ltd,

Pune, India

IBM Daksh is a leading provider of business process services and winner of many recognized awards in providing employee and customer satisfaction.

• Customer Service Executive (Call Centre)

• Handled high volume of inbound calls for a process called Virgin Media based in UK.

• Provided advice to customers immediately.

• Provided first call resolution in a timely manner.

• Investigated and analysed customer data and accurately answered customer queries.

• Managed high volume workload in a deadline driven environment.

• Consistently met performance benchmarks in all areas of accuracy and customer satisfaction.

• Collaborated in a team to attain highest customer service ratings (as determined by external auditors) obtaining 100% in communication skills, listening skills, problem resolution and politeness.

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EXPERIENCE 7

2004 – 2005

Computer Technology Teacher

Manav Computer Academy, India

• Planning, preparing and delivering educational activities that facilitate active learning experiences in all aspects of computing

• Developed work and lesson plans in software, hardware and programming, data processing and more advanced office programs

• Collaborated with colleagues to address teaching and research issues

• Evaluated and graded students' class work, assignments, and papers

• Planned, evaluated, and revised curricula, course content, and course materials and methods of instruction

• Advise students on academic and vocational curricula, and on career issues including assisting in the preparation of résumé’s and application letters

• Assisting students with job searching

• Established and communicate clear objectives for all learning activities

• Managed student behavior in the classroom by establishing and enforcing rules and procedures

• Identified and selected instructional resources and methods to meet students' varying levels of knowledge

• Instructed and monitored students in the use of both software and hardware

• Observe and evaluate student's performance and development

• Provided feedback on work

• Maintained accurate and complete records of students' progress and development

• Word processing and data entry

• All administrative duties including filing, faxing, photocopying and paperwork processing.

EDUCATION

• Certificate 4 in Business Administration from TAFE Liverpool 2014

• Certificate 3 in Business administration from TAFE Liverpool 2013

• Responsible Service of Alcohol and Gaming (RSA and RCG) from Star Training Academy Liverpool, May 2011

• Diploma in Software Testing from Seed Infotech Pune, India January 2008

• C-Programming language from Seed Infotech Pune, India January 2008

• Bachelor of Science majoring in Math, Physic and Computer Science from SRTMU University Nanded, India 2004

• Maharashtra Certification in Information Technology (equivalent to Certificate 4 in workplace training) from SRTMU University Nanded, India 2004.

COMPUTER SKILLS

• Advanced knowledge of MS Excel, MS Word, MS PowerPoint, MS Outlook and MS Access

• Basic knowledge of SAP and HTML

• Accounting Software: MYOB

REFEREES

Josephine Reddy

Heinemann Tax & Duty Free

043*-***-***

Adam Diab

Heinemann Tax & Duty Free

041*-***-***

Contact this candidate