Service Representative Employee Relations
Resume:
KAZEEM AMINAT OLUWAFUNMILAYO
Ademola Alabi Street,kudirat Abiola way, Lagos State.
******-********@*****.***
https://www.linkedin.com/in/aminat-oluwafunmilayo-bb8079134 PERSONAL PROFILE
I am a graduate of Mass communication from Lagos state Polytechnic. I have held roles in different positions across various industries with organizations such as Jiji.Ng, Bargainmasters.Ng, Contact Solutions Limited, Efritin Limited, INEC, Office Suites and Promasidor Company. I am however seeking to further my career with companies that allows for growth.
WORKING EXPERIENCE
Customer Care/Telemarketing Jiji.NG January 2020 till date Job duties:
Resolving complaints
Introducing premium packages
Suggesting premium packages to sellers
Describing and entering sellers resolution on the CRM
Ensuring that the customers and sellers are provided with the right information when enquiries are made
Customer Service Representative Bargainmasters.NG October 2016-December 2017 Job duties:
Merchant acquisition
calling merchants on phone to introduce the company and what we do
convincing merchants to post their business on our platform
sending merchants mail with a link that would aid their registration on the platform.
Following up with merchants on ads postings.
Entering of merchants’ feedback and details on excel. Customer Service Representative Contact Solutions Limited February 2016 to October 2016 Job duties:
Making of inbound and outbound calls
Ensure same day resolution of all issues raised
Resolving, enquiry and complaints
Ensure same day resolution
Ensure same day resolution of all issues raised.
Process to achieve customer delight.
Identify opportunities to cross sell the company’s service by creating awareness at every interaction.
Proper escalation of services delivery/customers issues raised in the course of regular duties. HR/Administrative Executive Efritin Limited April 2015 to January 2016 Job duties:
HR planning
Recruitment and selection
Staff Documentation
Employee Orientation
HRIS Management
Assisting the HR Manager in every area that affects employee performance
Employee Relations
Setting appointments and arranging meetings
Grievance Management
Adhoc Officer Independent National Electoral Commission (INEC) 2014-2015 Job duties:
Sharing of Permanent Voters Card
Registering of voters
Coordinating subordinate staffs
Assisting voter's with ballot paper issues
Educating voters on how to cast their votes
Counting of votes and announcing results to voters Secretary Office Suites Limited January 2008 to December 2008 Block 1, Shop 4, Tinubu Shopping Complex, Tinubu, Lagos Island, Lagos. Job duties:
Managing of company day to day sales
Recording of files and keeping of documents.
Support and facilitate the completion of regular reports
Develop and maintain a filing system
Check frequently the levels of office supplies and place appropriate orders
Make travel arrangements
Document expenses and hand in reports
Undertake occasional receptionist duties
Sales Representative Promasidor Company, Lagos International 2007-2009 Job duties:
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
EDUCATION
2014 Lagos State Polytechnic Higher National Diploma
Ikorodu, Lagos State. Mass Communication
2009 Lagos State Polytechnic National Diploma
Ikorodu, Lagos State. Mass Communication
2005 Upper Standard College SSCE
Aiyetoro, Otto Awori Lagos
CERTIFICATIONS
2015 Qai Global Institute Agent Plus Certification for Frontline Customer Service Professionals.
SKILLS
Ability to withstand pressure and longer working Hours
Proficient in the use of Microsoft Office
Excellent Interpersonal Relationship to take on leadership responsibility at will
Ability to work selflessly with little or no supervision
Proficient use of CRM tools in administration of my duties as a Customer service representative. REFERENCE
Available on Request.
Contact this candidate