EXPERIENCE

ADVISOR II CUSTOMER REPRESENTATIVE

November 2020–Present

eBay North America • Concentrix, Philippines

ASSISTANT SERVICE MANAGER

January 2017–October 2019

Food and Beverage Department • Hard Rock Café Macau

SERVICE SUPERVISOR

March 2015–January 2017

Food and Beverage Department •Hard Rock Café Macau

SERVER/CERTIFIED TRAINER

March 2012–February 2015

Food and Beverage Department • Hard Rock Café Macau

ASSISTANT CHEF

May 2011–January 2012

Food and Beverage Department • La Cucina Italiana Macau

BRIEF SUMMARY OF LATEST EXPERIENCE

In- charge of the over- all operations of retail sales and restaurant under the supervision of the Director of Operations.

Responsible for all staff related issues, core operations, budget, project delivery and strategy

Managing the team which involves engagement and development.

Manage margins, costs, budgeting, and forecasting

Prepares a weekly and monthly report for the Director of Operations such as Sales Narratives, Cost of goods Sold and promotion results and voucher results.

Supporting all functions of the business to meet the target.

In- charge of scheduling and conducting trainings related to food and beverage operations.

In- charge of each department’s compliance to Hard Rock International training requirements

Works with HR and Admin department in updating and completing employee files in relation to training

Conducts orientation for new staff

Monitor staff sales and service performance

Plays an important role on event planning and execution

Keeping track of the review pro (A software related to all social media response and engagement

Managing a file of weekly sales performance, event results and guest’s portfolio for future reference.

In-charge of the Host Department, reservations, and the Street team

Runs a shift – does a pre- shift briefing, handling guest complain, monitoring ticket timings, manage bookings

Contributes in creating promotions and gimmicks

Initiates in giving staff recognition and disciplinary action

Does an opening and closing sales report and promotion tracking.

Set up Micros functions for new items and discounts which includes summary reporting.

Supports in monitoring the inventory and maintaining the par levels

MYLANE BALDEMOR

Seeking for a responsible and challenging job position in a Management level in Food and Beverage Department. To use my skills, knowledge, and experience for the establishment’s profitable targets.

OBJECTIVES

Linkedin.com/in/Mylane-baldemor-0962649a

adjzjq@r.postjobfree.com

095********

San Fernando City, La Union

EDUCATION

BACHELOR’S DEGREE HOLDER

HOSPITALITY AND TOURISM MANAGEMENT

FIELD MAJOR: HOTEL, RESORT AND RESTAURANT MANAGEMENT

MINOR IN: TRAVEL AND TOURS MANAGEMENT

SAINT LOUIS UNIVERSITY

BAGUIO CITY, PHILIPPINES

GRADUATED: OCTOBER 2010

AWARDS

EMPLOYEE OF THE MONTH

December 2013

HERO OF THE QUARTER

First Quarter of 2016

Third Quarter of 2017

NORTH ASIA PACIFIC WINNER- Rewards membership sign up

December 2014

PROFESSIONAL SKILLS, TRAININGS, AND CERTIFICATION

CERTIFIED SERVSAFE FOOD HANDLER

Servsafe National Restaurant Association

Certificate # 4358031

Validity: April 09, 2023

HOSPITALITY MANAGER: LEADERSHIP

American Hotel & Lodging Educational Institute

Issued: April 13, 2020

SUPERVISORY SKILL BUILDER

American Hotel & Lodging Educational Institute

Issued: April 19, 2020

ORACLE SQL COURSE

SimpliV: Kuncham Tutorials

Issued: April 20, 2020

SERVSAFE TAKEOUT: COVID-19 PRECAUTIONS

Servsafe National Restaurant association

Issued: April 09, 2020

SERVSAFE DELIVERY: COVID-19 PRECAUTIONS

Servsafe National Restaurant association

Issued: April 19, 2020

NATIONAL SANITATION FOUNDATION TRAINING

Hard Rock Café Annual In-house training

November 2017 – December 2018

HEALTH AND SAFETY FOR FOOD HANDLERS

Hard Rock Café Annual In-house training

2012-2018

ECOLAB & CHAMPION CHEMICAL TRAINING

Hard Rock Café Annual In-house training

2012-2018

•Profitable thinking and commercial awareness

•Staff training and development

•Knowledgeable in MICROS/ ORACLE Systems 3700 POS operational set up, configuration and function

•Knowledgeable in Food safety and sanitation both theory and applied

•Events coordination and management

•Banquet coordination and management

•Food and beverage costing

•food and drinks menu engineering

•Culinary skills

•Computer Literate (Proficient in Microsoft Excel, Word, and PowerPoint)

•excellent customer service skills, food and beverage production and service

•Fluent in English (Speaking, reading, and writing)

•Knowledge in photography and videography - basic photo and video editing software

PERSONAL REFERENCE

STEPHEN LAI

Director of operations

Hard Rock Café Macau and Hong Kong

Stephen.lai@ vtijs.com

REMKO ENGELMAN

Managing Director Hard Rock Café/ VTI

remko@ vtijs.com

Contact this candidate