Front Office Social Media

Maraim Ibraheem

Nationality: Egyptian

Date of birth: 17 September 1986

Contact details: 36100828

Email: ******************@*****.***

Strategic Hospitality Services, Bahrain

Sales & Marketing consultant from 2019 till Jun 2020

Presenting, promoting and selling our marketing services.

Ensuring clients are updated with the latest digital offerings, innovations, and trends.

Generating new business leads and networking with professionals in the field

Coordinating with team members and other departments to achieve sales targets.

Forming effective paid search strategies and Marketing Plan.

Creating Brand Positioning, Content Style and Content Calendar.

Brainstorming new and innovative growth strategies with the team.

Working closely with clients and partners by presenting quarterly campaigns.

Overseeing and managing all contests, giveaways, and other digital projects.

Managing client’s social media platforms, Facebook, Instagram, Snapchat and Twitter. Ramee Hotels, Bahrain

Sales and Marketing Executive from 2018 till 2019

Conducting daily sales calls and giving tours of the hotel and facilities to potential customers.

Generating new leads and closing business deals.

Developing new business accounts and preparing sales proposals for clients.

Supporting and coordinating the booking of hotel’s facilities.

Generating more room sales revenue for Corporate and travel agencies.

Conducting marketing campaign with SMS, WhatsApp messages and email promotions.

Responding to inquiries about events and exhibition offers.

Preparing weekly reports and sharing with management.

Maintaining a high level of communication to ensure smooth and successful daily operation. Novotel, Bahrain

Front Office Executive from 2016 till 2018

Registering guests collecting necessary information (like contact details and exact dates of their stay)

Responding to clients’ complaints in a timely and professional manner

Answering all incoming calls and redirecting to the correct department Assigning rooms.

Coordinating with bell service, housekeeping to ensure all rooms were clean and ready.

Being a source of information to guests on various matters such as transport and restaurant advice.

Managing online and phone reservations.

Informing customers about payment methods and verify their credit card data

Providing information about our hotel, available rooms, rates and amenities

Confirming group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upselling additional facilities and services.

Work experience

Rixos Seagate Hotel- Sharm El Sheikh, Egypt

Human Resources & Training Specialist from 2015 till 2016

Posting job opportunities on different platforms

Conducting interviews for potential candidates

Hiring all staff for a soft opening

Preparing training for all departments in the hotel

Evaluating employee’s performance and appearance.

Identifying training needs and designing programs accordingly

Planning and implementing the training programs for the new employees

Communicating with governmental entities to arrange special training sessions for hotel staff

Maintaining employee attendance and performance records

Tracking employee’s success and progress levels to recommend promotions and incentives

Communicate all the training programs on a timely basis.

Prepare and deliver training courses.

Savoy Hotel- Sharm El Sheikh, Egypt

Quality Assurance Specialist from 2014 till 2015

Developing and implementing quality improvement activities.

Conducting surveys (Room Inspection/check In/Out, room cleanliness, public areas, food taste and presentation, hygiene, phone calls standard)

Performing statistical and data analysis in order to report for management.

Monitoring staff grooming and appearance check-ups.

Creating staff training programs for new joiners.

Responding to Online Travel Agencies (OTAs) for guests feedback.

Conducting inspections for rooms and reporting issues to the different departments.

Communicating with engineers and maintenance team to guarantee hotel standards. Four Seasons Sharm El Sheikh, Egypt

Assistant Recreation Manager from 2013 till 2014

Providing a safe, fun and interactive environment to guests in tennis courts, kids club and the pool area.

Complying with statutory and legal requirements for health and safety.

Prepare annual marketing plans for tennis classes and kids club.

Responding to all guests requests and booking for all recreational activities.

Reviewing membership offers and developing membership opportunities, packages and promotions.

Coordinating with the maintenance team to ensure a high standard of safety. Hilton Luxor Resort & Spa, Egypt

Guest Relation Officer from 2011 till of 2013

Managing check-ins, check-outs, and airline bookings and guests transportations.

Providing translations (information, guest directory, menus, etc.

Reporting to front office manager on a daily basis.

Dealing with guest complaints and resolving the problems to ensure guests satisfaction.

Responding to guest’s feedback on the different online platforms.

Attending to special guests (VIPs) and answer their inquiries.

Providing excellent customer service as per hotel standards

Assisting reception, hotline and telephone operators in their duties. Multiple companies and Nile cruises in Egypt: Travco/ Emeco/ Meeting Point /American Express/ South Sinai /Flash International/Flash Cruise, Egypt Freelance English Speaker Tour Guide from 2007 till 2011

Offering guided tours in English for cruise guests between Aswan and Luxor.

Welcoming guests on board.

Conducting introductory session about the daily programe and emergency procedures.

Liaising with tour operator, museums, temples and other tourist attraction places.

Attending to guest’s needs and inquiries at all times.

Leading the group in an organized and timely manner.

Providing information about the history and culture of the places.

Ensuring the safety and wellbeing of all guests.

Collecting feedback and suggestions from the guests to develop our performance in the future. Bachelor of Tourism & Hotels El Minia University, Egypt Guidance Section 2007 2003 – 2007

Certified Courses from different places from 2007 till 2020

Digital marketing course by Google.

Reservation department training in Four Season Sharm El Sheikh.

ICDL course.

Hilton Honors Training.

Telephone standards Skills / Time Management.

Customer care (Egyptian tourism federation).

Leadership skills (Egyptian Tourism Federation).

Housekeeping Skills (Egyptian Tourism Federation).

Grooming,Hygiene and Work ethics.

Interviewing skills /Handling guests' complaints.

Guidance courses in Egypt.

- English: Fluent - Canva: beginner

- Arabic: Native - Adobe Photoshop: beginner

- MS office tools: expert - Other mobile application for video editing (youcut, VN, vMix)

- Strong sales database in Bahrain’s market - Hotels systems expertise (Opera, OnQ PM, IDS) Academic background

Training & Scholarships

Language and General skills

Contact this candidate