Manager Customer Care
Resume:
CURRICULUM
VITAE
OF
AUBREY JEREMEHA
JANSEN
The Conifers
Blue Downs
7100
Dear Hiring Manager:
With this letter and the attached resume, I would like to express my sincere interest in the position you have available. As a skilled communicator and problem-solver with 4+ years of experience ensuring outstanding customer service within high-volume call centers and many other sales profession trades which included being a driver for countless reputable companies, I possess a wide range of knowledge and expertise that will allow me to contribute toward the success of your company. I’m a hard worker, goal driven, and excel in everything I put my mind on.
● Excelling in consecutive support positions since 2014 for Old Mutual and AVBOB, respectively; evaluating and recommending products to meet customer needs and expectations, entering customer orders into databases, investigating and resolving issues, and providing requested information to customers in a professional manner.
● Promoted to assume additional responsibility of processing returns and exchanges for Old Mutual within just four months of hire; subsequently chosen to train new hires on return and/or exchange protocols.
My proven dedication to optimizing customer service and sales success—along with my exceptional interpersonal, analytical, and time management talents—will contribute immensely to the success of your company.
Thank you for your consideration, and I look forward to speaking with you soon. Sincerely,
Aubrey Jeremeha Jansen.
Curriculum Vitae of Aubrey Jeremeha Jansen Personal Details:
Surname : Jansen
Name : Aubrey Jeremeha
Identity Number : 880-***-**** 088
Date of Birth : 11 July 1988
Gender : Male
Title : Mr.
Marital Status : Married
Dependents : 4
Nationality : South African
Address : 13 Centaurus Street
The Conifers
Blue Downs
7100
Contact details : 076***-**** / 063*******
First Language : Afrikaans
Second language : English
Communication languages : English, Afrikaans and IsiXhosa. Health Status : Excellent
Criminal Record : None
Academic Qualifications:
Institution attended : Blackheath High School
Level Achieved : Grade 12
Year Obtained : 2007
Subjects Passed. : Afrikaans 1stLang
English
Biology HG
History HG
Accounting
Business Economics
Other Qualifications:
1. Computer Literacy : Microsoft Office
: Excel
: Power point
: Publisher
2. Drivers license. : C1 + PDP
Work Experience:
Company : Williams Hunt
Period : February 2008- January 2010
Position : Receiving and dispatch clerk
Duties : Picking & Packing of parts
Reason for Leaving : Contract Expired.
Name of Company. : Steers Falsbay
Period : January 2010- December 2011
Position : Supervisor
Duties : Griller, Driver
Reason for Leaving : Due to illness.
Company : WNS
Period : February 2012 - December 2012
Position : Call Centre agent
: Customer Service
Duties : Promoting company and products.
: Rica and updating of software products.
: Selling airtime, cellphones and accessories.
Reasons for leaving : I need to be able to take better care of your family. Company. : Old Mutual
Period. : January 2013 – January 2015
Position : Financial Advisor
Duties. : Customer care services and following up on leads Reason for leaving : My car got stolen outside our offices, which made it impossible for me to do my job as having a car was a requirement Company :Sasko
Period :June 2015- December 2017
Position : Driver
Duties : Made orders for the shops, delivered stock all around Cape Town Reason for leaving : Contract ended
Company : AVBOB
Period. : 2017- 2019
Position : Financial Advisor
Duties. : Dealing with new applications for new policies
: Selling policies to clients.
: Tele sales and face-to-face dealing with customers Reason for leaving. : couldn’t afford to work on a incentive basis anymore with no Basic
Company. :Novus printings
Period. :Casual / Currently
Duties. :General work
Personal Attribution:
Initiative and adaptation, Effective Communication and Punctuality. Hobbies:
Reading, Music and Networking.
References:
1. Steers (Mev. Griekie Faroo)
Position held : Manager
Contact No : 072-****-***/ 021- 886 5718
2. Williams Hunt (Mnr. Terence)
Position held : Manager
Contact No : 084-****-***
3. WNS
Position held : Manager
Contact No : 021-***-****
4. Old mutual (Mr Kyle Matthews)
Position held. : Manager
Contact no. : 084*******
5. AVBOB. (Mrs P Manca)
Position held : Manager
Contact number : 063*******
6. Sasko ( Mr Kevin Du Toit)
Position Held : Manager
Contact Number : 062*******
I declare that the information contained herein is accurate to the best of my knowledge.
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