UX Designer/Researcher
Resume:
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~ 11/2020 - 12/2020 +
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~ 01/2020 - 06/2020 +
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~ 12/2017 - 01/2020 +
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~ 09/2015 - 09/2016 +
User Interviews Personas
User Flows Competitive Analysis
Usability Testing Wireframing
Interactive Prototypes Sitemaps
Design Systems Responsive Design
Sketch Figma Zeplin Invision
Whimsical HTML CSS
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~ 09/2020 - 12/2020 +
~ 09/2015 - 05/2017 +
Eugena Oh
UX Designer
# 425-***-**** _ adjzdl@r.postjobfree.com https://www.eugenaoh.com/
+ Seattle, WA
EXPERIENCE
Lead Designer
Dedster
Remote
Design, develop, and maintain site pages and mobile app Create and maintain component library
Conduct UX research and user testing
Work closely with developers
UX Researcher
National Phlebotomy Provider Network
Remote
Interviewed users and conducted usability testing to gain new insights to identify trends
Conducted competitive analysis with direct/indirect competitors Synthesized research findings and implemented feedback in designs UX Designer/Researcher
Resurface Labs
Remote
Conducted user interviews and developed personas
Designed new pages by sketching, wireframing, and prototyping Synthesized research and implemented iterations
Restructured IA and created new sitemap
Flight Attendant
Delta / United Operated by Skywest Airlines
Boise, Idaho
Recognized loyalty passengers, listened and satisfied their requests Acted promptly and efficiently in emergency situations Identified minors onboard and addressed their needs Guest Service Agent
Embassy Suites by Hilton
Pioneer Square, Seattle, WA
Addressed guests' needs by asking questions, being curious about their reason of stay, and solving issues promptly
Focused on guests' satisfaction of their stay by providing efficient and empathetic service for 200 guests a day
Upsold room types to guests by recommending rooms that would benefit their situation
Developed Kipsu rollout plan to gain more engagement between front desk and guests
Collaborated with sales and accounting department regularly on financial reports, CRM, and service recoveries
Sales Associate
Nordstrom
Lynnwood, WA
Assessed customers' needs to find the best products based on their budget and preference
Developed relationships with customers to create a network of personal clients and enhance brand loyalty
Achieved daily sales goals of at least $5,000 a day SKILLS
Research + Design
Softwares
EDUCATION
UX Design Immersive
General Assembly
Seattle, WA
12 week immersive course to learn the
fundamentals of UX design
4 projects and 1 client project
Fashion Merchandising /
Retail Management
Shoreline Community College
Seattle, WA
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