Adam B. Mark

**** ********* **** 954-***-****

Tamarac, FL 33321 adjzcx@r.postjobfree.com - www.linkedin.com/in/adambmark

I am seeking employment with a company that can utilize my extensive suite of Information Technology skills to improve efficiency, protect and preserve sensitive corporate data, maintain and enhance workstations and servers, harness the latest cloud computing technologies, while seeking ways to reduce overall IT costs.

Experience:

Global Response Margate, FL Technical Support October 2020 - Jan 2021

• Prepared PC and laptop setups for end users, the telephone support agents for Global’s clients

• Worked on issues regarding Fortinet VPN and Active Directory credential issues, using Kaseya ticketing and remote control software.

Aussietech, Inc. Coral Springs, FL Sr. Systems Engineer Sept 2017 - July 2020

• Member of experienced staff tasked with set up and upkeep of managed services and other clients.

• Hands-on and remote support of Windows PCs and servers, Watchguard firewalls and other devices.

• Worked on tickets using Autotask and various remote control methods. Visits to client locations when needed.

Independent Contractor Tamarac, FL Ongoing

• Independent computer support contractor for over twenty years.

• Driver for Uber and Postmates from July 2016 to September 2017.

Broward County Supervisor of Elections Office

Lauderhill, FL EViD Technician Aug 2016 - Nov 2016

• Prepare and deploy voter ID terminals and ballot printing systems for Broward County Supervisor of Elections Office. Led one team and was a team member for others for set up and tear down early voting locations for 2016 primary and general elections.

• Stayed on-site at an assigned location to maintain and repair voting equipment for early voting, and deployed as needed to voting precincts on Election Days.

• Assisted with other tasks at SOE Office: Signature verification of Vote-by-mail ballots, preparation and verification of electronic voting machines for ADA use, assisted with recount effort for local races.

Starmark International Fort Lauderdale, FL IT Manager May 2013 - June 2016

• One-man IT department responsible for the technical needs for a 40+ person advertising/web design and development company.

• Maintained multiple servers, MacOS, Linux & Windows, for file sharing, web development, security, etc.

• Recommended, purchased and deployed new hardware including laptops, desktops, NAS devices, WAPs, A/V equipment, etc.

• Maintained and renewed licenses for required services and software.

• Setup for new web sites; registered domains, DNS assignments, obtained SSL certificates, set up vhost files and basic WordPress installations.

• Performed in-house repairs and upgrades when needed and was responsible for getting in-warranty manufacturer repairs completed.

• Maintained and upgraded audiovisual equipment for multiple conference rooms. Speced out new equipment for new conference area; installed and configured.

• Was the key contact for introducing new services to the company, i.e., Lastpass, Google for Work, etc.

• Was also instrumental in maintaining physical infrastructure, lighting, small repairs, etc.

Motorola Mobility Plantation, FL Field Technician March - May 2013

• Deployed new and re-imaged Windows and Apple Macintosh computers to Motorola Mobility staff.

• Entrusted with Active Directory administrator access in order to complete tasks assigned.

Bell Techlogix Ft Lauderdale, FL Macintosh Support Technician June 2010 - Oct 2012

Millennium Group Plantation, FL Macintosh Field Technician Feb 2006 - May 2010

• Member of a team of technicians and instructors contracted through Apple, Inc. to the Education Technology Services branch of the School Board of Broward County. Tasked with servicing and updating the portable and desktop Macintosh and Windows computers used by students, teachers and administrators throughout the district. This one contract was passed from Millennium to Bell in June 2010.

• Travel to schools to configure and upgrade laptop and desktop computers to the particular school’s needs. Tended to school’s servers, printers, and any other computer related issues, software installs and updates, networking, etc.

• Answered tech support calls at the teams help desk, addressed issues either by phone, remote control, or arranged for on site visits. Used Remedy to track tickets.

• Created and deployed disc images to streamline installation of new and repurposed equipment.

• Provided one-to-one tech support during teacher instructional sessions taught by members of the team.

• Responsible for performing software audits.

• Designed and edited graphic elements for the groups web site, printed documentation and handouts using Adobe Photoshop and the Apple iWork suite of applications.

Research To Practice Miami, FL Assistant to IT Director May 2003 - Oct 2005

• First point of contact for all computer issues in a 35-person CME (Continuing Medical Education) company.

• Recommended, purchased and installed computer and networking hardware. Created specialized disk images for setting up Macintosh work stations for specialized uses.

• Hands-on repair and upgrading of a wide range of computer hardware.

• Created and maintained local and server accounts for Macintosh and Windows desktops, along with Mac OS X and Windows 2003 Servers.

• Performed daily backups for servers and desktop machines using Retrospect and VERITAS. Restores performed as needed.

• Instituted new security methods at the company: virus protection, firewall, etc.

• Assisted in various projects, such as preparing audio files for use in material distributed to thousands of medical professionals via CD and web. Prepared video materials for informational DVDs.

Motorola Plantation, FL Senior Help Desk Analyst May 1999 - Mar 2003

• Member of a five-person team responsible for phone and desk-side support of over 2,500 workstations (2,000 Macintosh, 500 Windows and UNIX) in use by all levels of employees including Engineers, managers, administrative assistants, factory, etc.

Administrator role, utilizing all the UNIX and Windows tools needed to create and maintain Windows Active Directory Domain and Exchange accounts, and UNIX logon accounts.

• Acted as primary person for password resets for Windows and UNIX accounts, along with others.

• Assigned new hostnames for new computers or other devices being placed on the network.

• Created a workflow for the renewal of contractor accounts.

• Used ARD/Remedy to track tickets.

• Actively participated in a number of significant projects including Exchange server and data migration, Windows domain migration for the facility.

• Performed file recoveries from backup tapes using VERITAS software.

• Received numerous ‘Motorola Happy Customer’ awards, given to Help Desk analysts by management due to outstanding end-user satisfaction within the computing infrastructure.

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Education:

Nassau Community College, Uniondale, NY

Associates Degree in Information Processing

New York University, New York, NY

Continued education in Computer Science

JHL Technologies, Plantation, FL

Completed training classes in JavaScript and UNIX.

Certifications:

Apple Certified Support Professional 10.7 (Lion)

Apple Certified Support Professional 10.5 (Leopard)

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