Leovic Meaven

Venturanza

With bachelors degree in Hotel and Restaurant

Management. Worked as Customer Service

agent in an airline company,Senior Front Desk

receptionist in a hotel and Host and Food server

in an American casual dining restaurant chain.

adjzcn@r.postjobfree.com

+966*********/+966*********

Jubail, Kingdom of Saudi Arabia

WORK EXPERIENCE

04/2016 – Present

Restaurant Host/ Food Server

Chilis Bar and Grill

Jubail, KSA

Greet and welcome guests upon arrival

Assign tables and present menus and feature cards to the guests

Responsible for taking orders,answers questions about menu and food, suggests meal and drinks based on

customer preferences.

Ensuring that guests orders are served hot and fast. Visiting tables from time to time to check on guests needs and making sure that they enjoy their meal and having fun.

Answering phone calls, take reservations and handling “ TO-GO” orders.

Coordinates with kitchen staffs and managers for smooth operation.

Making extra efforts to make guests feel special and enjoy their dining experience!

12/2012 – 04/2016

Senior Front Desk Receptionist

Sarabia Manor Hotel and Convention Center

Iloilo City, Philippines

Greet, register, and assign rooms to guests.

Make and confirm direct/online reservations of foreign and domestic guests.

Keep records of room availability and guests' accounts, manually or using computers

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make

recommendations regarding shopping, dining, or

entertainment.

Handle guest complaints and give prompt and accurate response.

Train and monitor new hires in daily front desk processes and operations

11/2011 – 04/2012

Customer Service Associate

SPI Global/ AirPhil Express Account

Iloilo City, Philippines

SPI Global BPO company

Handles customer service inquiries and complains

Handles online reservation of airline ticket

Handles online ticketing through credit card

SKILLS

Proficiency in Hotel and Restaurant Operations

Proficiency in the English Language, written and spoken Proficiency in Customer Service and Telephone Ethics Proficient in Microsoft Word, Power Point, Excel and Internet.

Filing and Records Management

HONOR AWARDS

Leadership Award (03/2012)

St. Anne College of Iloilo

With Honors (03/2012)

St. Anne College of Iloilo

Best Employee in the Front Desk (12/2013)

Sarabia Manor Hotel and Convention Center

LANGUAGES

English

Filipino

Spanish

Arabic

INTERESTS

animes sci-fi movies tv series

science and technology Social Media cooking

Current events

Tasks

Tasks

Tasks

Contact this candidate