Service Representative Customer
Resume:
MARY JANE MEDURA
Address: San Antonio, Sibulan, Negros Oriental, Philippines 6201
Email: ************@*****.***
Phone: +639*********
Experienced Customer Service Representative with over 8 years of experience in the Business Process Outsourcing industry. Motivated to maintain customer satisfaction and contribute to company success. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients.
PERSONAL INFORMATION
DATE OF BIRTH: SEPTEMBER 7, 1992
AGE: 28 YEARS OLD
SKILLS
Excellent oral and written communications skills
Computer Savvy
Willingness to improve knowledge and skills
Time management
Excellent problem solving and analytical skills
Strong phone contact handling skills and an active listener
Ability to multi-task and communicate clearly and effectively
Experience in using Microsoft Office Suite (Word & Excel)
Professionalism and strong work ethic
EXPERIENCE
07/2019 – 01/2021
TRAVEL CONSULTANT, STUDENT UNIVERSE
Dumaguete City, Negros Oriental, Philippines 6200
Responded to passenger's questions, issues, and complaints and implemented appropriate solutions.
Organizing travels from beginning to end, including tickets, accommodation, and transportation.
Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation.
Kept abreast of all airline rules, regulatory requirements, and industry standards when scheduling travel arrangements.
Create and update electronic records of clients
Generate reports daily for all the reservation that needs to be ticketed.
05/2011 – 12/2018
CUSTOMER SERVICE REPRESENTATIVE, QUALFON INC.
Dumaguete City, Negros Oriental, Philippines 6200
Managed large amounts of incoming calls while keeping records of customer interactions, process customer accounts, and file documents.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in a fast-paced environment.
Analyzed data to generate comprehensive reports.
VALIDATOR AND SUBJECT MATTER EXPERT, QUALFON INC.
Validator:
Has the same task as Quality Assurance Analyst.
SUBJECT MATTER EXPERT:
Resolved questions and escalated issues from customer representatives. Handled non-clinical matters with customers and resolve communication issues.
Identified and resolved operational problems using expertise and judgment.
EDUCATION
MARCH 2019
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT,
silliman university
Dumaguete City, Negros Oriental, Philippines 6200
Feasibility Study: ELRRAD Resort
MARCH 2009
san antonio high school
2nd Honorable Mention
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