Office & Operations Management Professional Non-Profit Industry Execut

www.LinkedIn.com/in/ltaglialatela****/

Bellport, NY 11713 LOURDES O. TAGLIALATELA 631-***-****

adjzb6@r.postjobfree.com

OFFICE & OPERATIONS MANAGEMENT PROFESSIONAL NON-PROFIT INDUSTRY EXECUTIVE SERVICES ADMINISTRATIVE MANAGEMENT COMMUNITY ENGAGEMENT & INVOLVEMENT PROJECT MANAGEMENT Excel i

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Award-winning, performance-driven, and process-focused Administrative Operations Management Professional with 20+ years of transferable experience in organizing and streamlining organizational operations and procedures while delivering best-in-class customer services to achieve overall satisfaction. Possess a track record in consistently exceeding expectations, utilizing resource utilization best practices, and fostering change initiatives to achieve continuous performance improvement and service excellence. IMMEDIATE VALUE OFFERED

C

ORE

C

OMPETENCIES

- Cross-Functional Team Collaboration

- Project Management Best Practices

- Continuous Process Improvements

- Reports & Presentations Creation

- Client Relationship Management

- Customer Success Management

- Human Resource Management

- Optimum Resource Allocation

- Strategic Planning & Analysis

- Administrative Operations

- Performance Management

- Training & Development

- Regulatory Compliance

- Active Listening Skills

- People Management

- Risk Management

INTERPERSONAL COMPETENCIES

- Cross-Cultural Communications

- Stakeholder Engagements

- Relationship Building

Demonstrate bilingual proficiency in the English and Spanish languages while operating as an Outreach Director to provide comprehensive services for clients through an empathetic and compassionate perspective.

Administer coaching, mentoring, training, and development to elevate overall team performance and morale, along with achieving synergy while building a culture of collaboration by employing HR management best practices.

Excel in managing people, processes, and operations, administering social services for the community while taking on challenging cases and addressing emergency situations with excellence in fast-paced work environments.

Perform case management and assessments to support underserved community while managing multiple programs and projects from concept-to- completion by utilizing multitasking, prioritization, and time-management skills.

Build rapport and trust-worthy relations with diverse clients and employees while devising, managing, and supporting high-performing teams to drive efficiency, productivity, and effectiveness using excellent interpersonal skills.

Verifiable success in adapting seamlessly to change, negotiating contracts, securing vendors, coordinating events, providing insightful recommendations to support decision-making, and building external and internal relationships. WORK EXPERIENCE

ST. PETER OF ALCANTARA, PT WASHINGTON, NY 2010–PRESENT ST. FRANCIS DE SALES PATCHOGUE, NY 2006–2010

DIRECTOR, PARISH SOCIAL MINISTRY / OUTREACH

Operate within a multi-faceted and all-encompassing supervisory role, promoting organizational growth and expansion on a year-over-year basis as a main point of contact for valued clientele while consistently going above and beyond requirements to promote a culture and environment of collaboration. Utilize a creative mindset while leveraging technologies to optimize solutions.

Showcase experience in maintaining website communications and bulletin content regarding two Parish locations while utilizing office management and human resources best practices to hire and train new personnel.

Complete multiple projects and initiatives on time and in alignment with requirements within a fast-paced environment while effectively scheduling multiple meetings, managing documentation, and coordinating events.

Successfully develop innovative programs to support community-at-large, including homebound people and underserved community through telecare services to sustain human interaction during COVID-19 pandemic.

Utilize creative problem-solving and high-quality writing skills while steering after action reviews to facilitate continuous process improvements.

Effectively manage programs and projects as a main point of contact, sharing information on the bulletin board and update documentation for public.

Supervise volunteer staff members to resolve client problems, encompassing immigration, housing, financial, rent, utilities, and food services.

Perform an integral role, overseeing full intake of new clients to expand church services while utilizing coaching capabilities, involving active listening and powerful questioning to identify discrepancies and generate solutions.

- Maintain knowledge of parishioners’

needs within family environments.

- Build new programs, including Prayer

Ministry to expand operations for the

organization and engage new members.

- Communicate complex concepts in a

simplified manner to diverse audience.

- Assign clients into specialized

programs while providing budget

counseling, along with empathetically

supporting underserved community.

- Build partnerships with community

groups while performing outreach,

engagement, and advocacy.

- Organize food services during COVID-19

emergency while raising funds to secure

financial support Raised $80K (2020).

LOURDES O. TAGLIALATELA 631-***-**** adjzb6@r.postjobfree.com WORK EXPERIENCE CONTINUED…

ST. PETER OF ALCANTARA, PT WASHINGTON, NY ST. FRANCIS DE SALES PATCHOGUE, NY 2006–PRESENT

Coordinate food bank orders while scheduling in-person and virtual meetings, formulating systems processes and operations, and utilizing case management best practices, along with managing budget and finance.

Proficiently manage ministry finances while maintaining program operation within budgetary parameters, along with developing fundraising strategies.

- Manage food pantry servicing operations

for 85+ households while overseeing

“Ministry of Consolation” operations.

- Provide case management and informal

counseling for outreach clients.

EVENT PROS GROUP RONKONKOMA, NY 1996–2006

CO-DIRECTOR, EVENT PRODUCTION; EXECUTIVE ASSISTANT TO PRESIDENT/CEO

Served as an executive assistant, responsible for handling administrative processes while scheduling and coordinating large-scale projects and initiatives.

Planned and executed menu and service logistics with event caterer while organizing site, talent, supplies, materials, and equipment needs for events.

- Crafted and customized events based on

client goals and budgetary parameters.

- Established mutually beneficial business

relationships with clients and vendors.

VIACOM: MTV NETWORKS NEW YORK, NY 1986–1996

HUMAN RESOURCES ASSISTANT NETWORK OPERATIONS CENTER HAUPPAUGE, NY (1993–1996)

Updated confidential employee data on HRIS data system while coordinating CPR and First Aid Training programs for facility employees.

Led new hire orientations while conducting reference checks on applicants.

- Proactively coordinated open enrollment

each year for employee benefits.

COORDINATOR TO CEO, VH-1: CHANNEL NEW YORK, NY 1993

Directed maintenance of general use equipment while coordinating A/V, PC, furniture, space, and telecommunication needs in an efficient manner.

- Effectively maintained and enforced

company policies channel-wide.

EXECUTIVE ASSISTANT TO SVP OF MTV MARKETING & PROMOTIONS NEW YORK, NY 1988–1993 EXECUTIVE ASSISTANT TO VP AND DIRECTOR OF SALES FOR MTV & VH-1 NEW YORK, NY 1987–1988 ADVERTISING SALES ASSISTANT TO (2) MTV/VH-1 SALES MANAGERS NEW YORK, NY 1986–1987

Implemented system to reserve ad space, track inventory, and revenue for publication while managing advertising sales across six regions for publication.

Earned increased responsibilities and promotion based on performance excellence and completed large-scale projects from concept-to-completion.

- Organized SVP's schedule, travel

arrangements, and expense reports.

EDUCATION QUALIFICATIONS & CERTIFICATIONS

BACHELOR OF SCIENCE (B.S.) COMMUNICATION ARTS MINOR: BUSINESS MANAGEMENT ST. JOHN'S UNIVERSITY JAMAICA, NY COVID-19 CONTRACT TRACING CERTIFICATION 2021

PROFESSIONAL AFFILIATIONS

MEMBER, TOWN OF NORTH HEMPSTEAD SENIOR ADVISORY BOARD PORT WASHINGTON NY 2016–PRESENT MEMBER, LI CARES HPNAP, GRANT ADVISORY BOARD 2015–PRESENT HONORS & AWARDS

RECOGNITION AWARD, EMPLOYEE OF THE YEAR (1989) MTV NETWORKS ELECTED TO THE PARISH SOCIAL MINISTRY LEADERSHIP TEAM CATHOLIC CHARITIES (2007–2013) CONTRIBUTING AUTHOR, CATHOLIC CHARITIES USA PARISH SOCIAL MINISTRY TOOLKIT (2012) AUTHORED “SPIRITUAL GROWTH” IN CATHOLIC CHARITIES PARISH SOCIAL MINISTRY: A GUIDE OF SPIRITUAL REFLECTIONS (2010) VOLUNTEER EXPERIENCE

MEMBER OF PASTORAL COUNCIL ST. FRANCIS DE SALES PATCHOGUE, NY 2005–PRESENT EUCHARISTIC MINISTER ST. FRANCIS DE SALES PATCHOGUE, NY 2001–PRESENT MEMBER OF CONTEMPORARY CHOIR, ST. FRANCIS DE SALES PATCHOGUE, NY 2003–PRESENT TECHNOLOGY SKILLS & LANGUAGE PROFICIENCY PUBLICATIONS MICROSOFT OFFICE SUITE: POWERPOINT, EXCEL, WORD, AND OUTLOOK ADOBE CREATIVE SUITES SOCIAL MEDIA MANAGEMENT: FACEBOOK, TWITTER, LINKEDIN, INSTAGRAM WEB SITE MANAGEMENT BILINGUAL FLUENCY IN THE ENGLISH AND SPANISH LANGUAGES AUTHOR, PUBLISHED ONLINE ARTICLES CATHOLIC CHARITIES USA, PARISH SOCIAL MINISTRY TOOLKIT

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