Florah Wairimu Maina

Tel: +974********

WhatsApp: +974********

adjzaf@r.postjobfree.com

Qatar Doha

Career Objectives

Seeking a challenging front line role with expertise in delivering professional standards that will allow me to meet my customer’s expectations.

To learn, travel, relocate, and grow in process development.

Work Experience

Supervisor at Ali Bin Ali holding 2019 up to date

Wahaj Restaurant

Assisting in product quality reviews and assurance of guest satisfaction in the restaurant.

oversee food presentation, ensure restaurant cleanliness, manage restaurant decor, and review customer survey responses to identify areas in which customer service can be improved.

Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.

Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.

I Communicate effectively, both verbally and in writing, to provide clear direction to the staff.

I Observe performance and encourage improvement where necessary.

I Ensure staffing levels for all shifts are accurate based on the outlet business

levels,also Organize and conduct pre-shift and departmental meetings communicating

pertinent information to the staff, such as 86 items, push items and menu changes.

I Communicate with guests and employees using a positive and clear speaking voice,

listen to and understand requests, respond with appropriate actions and provide

accurate information. Using my technique of tragic to magic

Restaurant Supervisor, OFK International cuisine / Slider Station, Gastronomica LLC, Dubai,UAE Nov 2018 - April 2019

•Overseeing breakfast, lunch and dinner operations,

•Monitoring table service & assigning staff allocations

•Implementing changes to better guest satisfaction

•Conducting briefing and daily colleague recognition

•Overseeing general store activities, requisition and ordering stock.

•Ensuring day to day operations of the venue is smooth and effective.

•Taking care of complete inventory, managing stocks.

•Maintaining and observing the restaurant accommodation updating hostess on availability and time frame ensuring smooth flow of work on the floor.

•Grooming checklist updates for colleagues

Supervisor at Qs Bar and Lounge, Palazzo Versace Hotel; Dubai, UAE, 2016 - 2018

•I ensure the customer receives the highest quality of services.

•I assist with the operation of the bar and ensure that staff are fulfilling their duties to the best of their abilities.

•I provide customer service, to the highest standards of hygiene, health and safety.

•Achieved higher financial targets while up-selling to the highest point.

•Took positive action to meet department Objectives and Profit Goals.

•Achieved positive relationships with clients/guests to ensure customer satisfaction.

•To pay attention to detail in all aspects of the customer journey.

•To share ideas and problems with the team and encourage their input in helping make decisions where possible.

•Coordinate and conduct department trainings.

•To ensure Rosters and time sheets are compiled accurately, and according to legal requirements.

•Maintaining a guest database and annual follow ups to guests for feedback in areas of improvement.

Captain Of Social And Events, Palazzo Versace Hotel, Dubai, UAE, 2015-2016

•Receiving and coordinating with events and sales team for upcoming BEO.

•Overlooking opening and closing checklists.

•Supervising the largest to smallest organized events, including government events.

•Providing intuitive setups and organized top quality layout plans.

•Meeting with clients for event plans, budget, as well as menu standards.

•Maintaining opulent hospitality beyond guest expectations.

•Supervising major UAE local weddings with privacy and maintained manner and professionalism

Hostess, Madinat Jumeirah Arboretum All Day Dining Restaurant; Dubai, UAE, 2013-2015

•Make bookings for restaurants reservations.

•Handling of complaints, ensure guest' orders are followed accordingly.

•In charge of CSI (customer satisfaction index)

•Opening and closing shifts working with or without supervision.

•Product knowledge in food and beverages.

LIFEGUARD / RETAIL SHOP / SALON AT WILD WADI WATER PARK, DUBAI, UAE, 2010-2013

•Opening of salon dusting and arranging.

•Log in and check incoming clients on the log book.

•Braiding, coloring, hair treatments and weaving.

•Implementing new styles and trends.

•Selling of merchandise.

•Opening and closing pools.

•Implementing pool rules and looking after guest safety around the pool.

•Conducting CPR & First AID when required.

Education

O levels — Degree, Year

Familia College Beauty School

Skills & Strengths

•Outgoing personality with the ability to communicate fluently with guests and colleagues.

•Friendly and welcoming, with the ability to provide a warm working environment to colleagues and guests.

•Flexible to work as team member or independently

•Flexible in multiple work environments. I’m

•Fluent in spoken and written English.

•Highly motivated person and a good team player willing to put extra effort.

•Physically fit with motivation to boost others around me.

•Ready and willing to work and coordinate with other departments.

•Take the initiative to address difficult issues.

Qualifications

•Chartered Institute of Environmental Health Person In Charge Level 3 Training.

•Banquet Service Training via Madinat Jumeirah

•Certified First Aid & C.P.R Skills

•Basic Computer & IT Skills

•Certified Task Trainer Executive

References

Mr. Jimmy Lopez

Hotel Manager

adjzaf@r.postjobfree.com

Mr.Behruz

Restaurant manager

+971-**-***-****

adjzaf@r.postjobfree.com

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