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Customer Care Sales

Location:
Mumbai, Maharashtra, India
Posted:
February 08, 2021

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Resume:

CURRICULUM VITAE

Name : Swapnil R. Malondkar

Address : Sagar Society,

: Room No. 421, Chawl no. 59

: Pokharan Road 1.

: Shivai Nagar, Mobile : 771*******

: Thane (W) 400606 E-Mail : adjz8d@r.postjobfree.com

Personal Detail

Gender : Male

Nationality : Indian

Date of Birth : 24th September, 1988

Marital Status : Single

Languages Known : Marathi and Hindi,English

Education

Passed Secondary School Certificate From Little Flower School.

Passed Higher Secondary Certificate From Dnyansadhana College.

Third Year B.com. From Mumbai University. ( appeared )

Computer Knowledge

Software : MS-CIT.

Work Experience

Analytical & Medical Technologies as Administrative officer and Support. (From 2014 to July, 2015)

Job Profile

Daily activities include banking and making quotation for colleges and tenders, handling enquiry calls and coordinating with sale and service department for the same, coordinate with serviced dept. for service and repair of goods, handling packing and dispatches, preparing proper documents for courier of domestic as well as international import/exports of goods, coordinate with courier companies for timely pickups and delivery of goods, looking after stock and daily office supplies and handling any other duties assigned the company heads.

Aquamech Engineering Corporation, Vashi as Administrative Executive. (From Sep, 2015 to jan, 2016)

Job Profile

Daily activities include keeping updates of employees muster cards, maintaining call logs in register, updates of courier register, regular check up of server and network for smooth running, daily office maintenance and cleaning, making arrangements for stationery and other office supplies, maintenance of office equipments. Holding interviews for vacancy, preparing documentations for new joining employees, assisting with induction process, provide assistance with banking activities, handling local vendors for daily necessities, looking after requirements of directors, coordinating with vendors, etc.

NK Instruments Pvt. Ltd. as Adminstrative Executive.(from Feb,2016 to 9th April, 2018)

Job Profile

Assign n foward all incoming mail enquires to specific engineers. Keep updates of enquires in ERP software. Handle n direvt calls of customers to engineers. Keep updates of inward and outward register. Muster books are upadated daily. Make invoice challans and arrange dispatch. Coordinate with courier and transport companies for pickups. Coordinate with purchase and sales team for regular follow ups of procured orders for in time delivery.Maitain good relations with regular customers and provide them regular upadates on their orders. Follow up with customers for advance n pending payments. Look after import export documentation of shipments as required. Coordinate with engineers for tenders. Resolve basic system errors or software issues. Assist in any other work assign by directors. Provide assistance to every staff member as required.

Spectro SSA Labs Pvt. Ltd. Rabale, Navi Mumbai as Admin Customer care & Booking Executive.(From May 2018 to current)

Job profile

Manage customers queries regards to reports or documents submitted on call and on mail. Being a single point of contact for clients in regards to reports. Coordinate with booking department for timely updation of job in ERP along with proper details. Follow up with Analyst and their HODs for job completion and tracking updates regards to test related queries. Update special requests by customers In regards to their jobs and modify previous jobs accordingly. Coordinate with Quality team for any modifications requested by customers and respond accordingly to clients. Coordinate with accounts to dispatch hard copies of bills and reports to clients specific addresses or sites. Manage timely booking of jobs in ERP and issue samples to specific department accordingly. Coordinate with customers for non receipt of specific samples or any mismatch of sample identity. Respond on mail for any such queries to keep departments updated. Coordinate with sales team for customers details and work orders regards to jobs. Coordinate with accounts and sales team for approval of job bookings in case of expired work order or quantity of specific sample.

Manage any assignments given by Directors. Provide assistance to various departments as per their requirements.

Career Objective

To Serve in the esteemed organization and utilize my talent in the development of the organization.

Soft Skill

Co-operation & Co-ordination, Time Management

Team Spirit, Positive thinking

Excellent Communication skill.

Friendly and adjusting nature with everyone.

Declaration: I hereby declare that all the information furnished above are true to the best of my knowledge and belief.

Yours Faithfully,

(Swapnil R. Malondkar)



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