Customer service
Resume:
SKILLS
• Microsoft Office Suite
• Excellent Customer Service
• Fast Learner
• Organization
EMPLOYMENT
Sales Associate/ Cashier June 2016 –Present
Total Wine & More, 950 Springfield Rd, Union, NJ 07083
Serves customers by helping them select products based on their needs.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Greeting and receives customers in a welcoming manner.
Responding to customers questions, and directing customers by escorting them to the product.
Providing outstanding customer service in person and via phone.
Documenting sales by creating and updating customer profile records.
Managing financial transactions.
Processing payments by totaling purchases, processing check, cash, credit and debit cards.
Prepare and processing pickup and delivery web orders.
Making and printing out signs and price tags.
Alert management of potential security issues.
Assisting with inventory, including receiving and stocking merchandise.
Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Processing returns and checking to see if items are damaged.
Asking for one or two forms of ID to confirm identity.
Order Picker Mar 2019 –July 2019
Amazon Fulfillment Center, 275 Omar Ave, Avenel, NJ 07001
Manages pick ticket orders.
Pulling warehouse items from the shelves based on numbers, size, color, and quality requirements.
Operating scanners so that the proper order is picked and inventory is managed accurately
Stages items correctly for delivery.
Ensuring that orders are accurate.
Cashier 2015 –June 2016
Spirits Unlimited, 897 Fischer Blvd, Toms River, NJ 08753
Scan items and ensure pricing is correct.
Selling lottery tickets and cigarettes.
Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Providing outstanding customer service in person and via phone.
Return unwanted items to the shelves.
Taking payments in the form of cash, credit card, and valid checks.
Greeting and receives customers in a welcoming manner.
Assisting with inventory, including receiving and stocking merchandise.
Stocking and cleaning up my work area.
Key holder/ Cashier Sept 2014 –2015
Dollar General, 1001 Fischer Blvd Ste 1, Toms River, NJ 08753
Opening and closing the store and setting alarms.
Inventory Control, including receiving, and stocking merchandise
Keeping the entire store clean/ sweeping, mopping, cleaning bathrooms, facing items upfront, and getting shopping carts.
Counting money in cash drawers at the end of the day to ensure that amounts are correct and that there is adequate change, and making sure the safe is counted right with the right amount of change.
Taking coupons and issue receipts, refunds, and credits.
Training employees and assisting cashiers.
Providing outstanding customer service in person and via phone.
Greeting and receives customer in a welcoming manner.
Return unwanted items to the shelves.
Cashier/ Copy and Print Feb 2014 –Aug 2014
Office Depot, 1701 Morris Ave, Union, NJ 07083
Taking payments in the form of cash, credit card, and valid checks.
Printing and making copies for customers/ documents, invitation cards, laminating, custom print jobs with decor.
Manage time efficiently in order to meet customer deadlines and requirements.
Keep active communication with customers to relay order progression and/or recommended changes.
EDUCATION
Ocean County College, Toms River, NJ Sept 2015-2016
Medical Assistant, Nursing; GPA 3
Union High School, Union, NJ 2000-2014
HS; GPA 2.7
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