Rigoberto Hernandez

Santa Clara, Ca cell: 650-***-**** email: adjz5t@r.postjobfree.com

Experience

Claris International Inc.,

Marketing Specialist Nov 2019 - August 2020

● Developed and presented marketing strategies with Management Team by creating impactful marketing assets and content all while providing coverage reports for major initiatives or announcements

● Collaborated with multiple departments for company's rebranding process, making sure marketing materials undergo regular review and adhere to brand guidelines across the board

● Managed multiple projects and phases from inception to completion including new campaign structures, blogs, and live event ideas

● Communicated the customer engagement process to the Sales department and Customer Success team by extensive research, decks, and effective communication

● Assisted in implementing Atlassian for the Marketing department by creating workflows for numerous projects, adding gantt charts, and by unifying departments

● Integrated workflows and gantt charts in Jira, which resulted in the ability to measure work performance, generate efficiency reports, monitor progress in campaigns, & provided an overview of projects

● Crafted a database with over 6,000 leads and assisted its implementation with the Sales Team which generated a 30% increase in customer conversion

● Analyzed data from multiple campaigns while using Marketo and Salesforce to determine their efficiency over time

● Created Keynotes, invitations, studio setup, coaching and vetting speakers, and audio control for our company webinars

● Edited over 100 videos that were published on the company’s website and Youtube that boosted awareness of the company by 50% Executive Admin Feb 2019 - Nov 2019

● Served as an effective gatekeeper; prepared well-researched and accurate documents; managed busy calendars; and efficiently handled daily office tasks

● Assisted in coordinating the company’s annual Developer’s Conference by organizing the means of transportation, storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary

● Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events, saving at least $50K annually

● Improved work morale by strengthening interdepartmental relationships through implementing a Culture Club and planning and overseeing company events

● Performed daily maintenance on customer records and in-house databases by utilizing a in house CRM to locate legacy records and new records

● Resolved tickets from customers or requests from my directors pertaining to editing customer accounts, pulling leads, and handling customer account renewals

● Enhanced communication between Customer Success department and executive team, fostering a sense of teamwork and collaboration Ivor Wallis CPA Accountancy Corporation, Front Desk Clerk Feb 2018 - August 2019

● Represented the first point of contact with the clients of the accounting office to perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget

● Consolidated transactions and post-debits, costs, and credits income to produce financial statements and other reports for supervisors and managers

● Systemized all client accounts by developing a paper and e-filing system in order to enable easy access for the CPA’s

● Assisted in the gathering files for audits, loan packaging, and business plans to ensure that all needed materials are ready for the CPA and client

● Provided customer service that included answering questions on navigating the firm’s accounting software training and preparing financial reports, such as the Profit and Loss and Balance Sheet, and updates with regard to cash flow Education

Woodside High School, Woodside Sept 2010 – Graduated June 2014 Skills

Microsoft Excel/PowerPoint/Word, iMovie, Adobe Creative Suite, G-suite, Adobe Marketo, PayCom, MakeShift, PDF Expert, ADP, Fluent in Sales force admin and user side, Asana, Jira, Bilingual in Spanish