V N Raju Vallabhaneni

Mobile: +91-996******* E-Mail: adjz3i@r.postjobfree.com

CAREER OBJECTIVE:

Seeking an opportunity to work as software design and administration with the state-of-the-art technology where my analytical, problem solving skills, experience and application knowledge can be put in for the successful execution of the project.

PROFESSIONAL SUMMERY:

I have 8+ years of experience in JIRA Administration, analysis, design, development, Project management, agile methodologies, Collaboration tools and Continuous integration and Networking.

5+ years of experience working with JIRA management tools, Crowd and Confluence pages development.

Experience working with Continuous integration builds server configurations and management.

Experience working with Atlassian Products such as Jira, Confluence and integration with Fisheye & Crucible, Bitbucket, Bamboo, SVN, GIT, Hipchat and Jenkins.

Experience providing training to development teams on how to track, plan and analyze using JIRA.

Experience in Configuration of backend database for the tools with SQL Server & Oracle.

Conducted trainings for teams on team collaboration and effective use of confluence.

Preparing Documentation Plan, Estimating Work and Assigning work to the team.

Coordinating and tracking all projects for seamless releases using Project Management System JIRA and Source Code Management System SVN, GIT, GIT HUB & CVS.

Working with HTML and CSS technology and also with relational databases such as MS SQL, MySQL, RDBMS and Oracle.

Exposure in using Bug Tracking Tools.

Exposure in working with AWS environment.

Exposure in working with CLOUD environment

Test projects in Agile and Waterfall development process.

Actively participated in Scrum meetings, reviews and developed test scenarios.

Assisted Scrum team in preparing the Sprint backlog.

Excellent analytical and logical programming skills with a good understanding at the conceptual level and possess excellent presentation, interpersonal skills with a strong desire to achieve specified goals.

Excellent written and verbal communication skills including experience in proposal and presentation creation.

Relative Experience – JIRA

Developing application by customizing fields, permission and workflow.

Create customized dashboards for teams.

Create team specific Agile process flow in JIRA to move tasks from one activity to another.

Installation and configuration of continuous Integration servers.

Investigated various products from Atlassian JIRA.

Integration of Tempo Time Tracking Tools in JIRA.

Loading Jira issues into Jira projects from CSV files

Creation of Jira Projects based on user request.

Creation of new Jira users and Jira groups

Managing Issue types for Jira Projects

Installing/updating plugins in Jira

Upgraded Jira from 6.0.7 to 6.4.4 version

Re-indexing Jira on timely basis

Guiding users in Jira Shared Dashboards & Filters

Creating Agile and Kanban boards and configuring the columns with the custom workflows

Troubleshooting ranking issues in agile boards

Synchronizing Jira production data with Dev environment

Developing customized workflow for transaction parallel approval.

Responsible for creation of custom workflows and adding post functions when required.

Built templates and dashboards for customized views of the data specific to each group and line of business.

Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.

Helping Scrum master across the company to customize JIRA for their requirements.

Data Management: DB configuration, Site backup, configuration of attachments, Data import and Export.

Train Business leads with the new JIRA functionalities

Checking for operating system, and JIRA patches and cumulative updates and work with DBA's to apply patches on Oracle environment.

Configuration of email notifications on status change.

Configuration for automatic issue creating through mail, customize status etc.

Creating GIT projects & repositories

SKILL SET:

Primary Skills : Jira Software, Confluence and Jira Service Management

Secondary Skills : GIT, Bitbucket, Jenkins, Bamboo and Docker

Cloud : AWS and Atlassian Cloud

Scripting : Groovy Scripting and Shell Scripting

Programming Languages : Sql, HTML, CSS and JavaScript

Documentation Tools : MS-Word, MS-Excel, MS-Power point and Web Viewer

Operating System : Win XP/NT/2000/Win 7/8/10, LINUX and VM Ware

DBMS : Oracle 12C, MS SQL Server 2008, 2012 and MySQL

PROFESSIONAL EXPERIENCE:

Working as a Sr. Atlassian Tools Administrator in Wells Fargo India Solutions Pvt. Ltd. Bengaluru From Jul-2016 to till date.

Worked as a Jira Administrator in Datavail Infotech Pvt. Ltd. Bengaluru From Aug-2012 to Jun-2016.

EDUCATIONAL QUALIFICATIONS:

MCA - Master of Computer Applications from Acharya Nagarjuna University College, Guntur with 72% marks in the year 2012.

PROJECTS:

Project-6: Med Advantage, USA (Feb-2019 to till date)

Environment: Jira, Oracle, Win XP, Hipchat, Linux Enterprise Server.

Project Description:

Med Advantage is a Medical providers tool,credentialing and re-credentialing process for a doctor’s office, provider network or hospital can be extremely time consuming and prohibitively expensive. Med Advantage works diligently to expedite the medical credentialing process and to reduce its cost through automation, large data centers, and a proprietary process & software. Remote infrastructure management, engineering and R&D, and business process outsourcing (BPO).

Roles & Responsibilities

Managing and checking the overall Jira, Confluence, Fisheye, Crucible & Bamboo server health and functionality.

Monitoring JIRA disk space usage.

Analyzing and reporting upon JIRA usage and activity.

Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.

Setting up alerts and enforcing policies

Monitoring the status of the Jira servers and instances using SPLUNK, in regular time intervals

Train Business leads with the new JIRA functionalities

Checking for operating system, and JIRA patches and cumulative updates and work with DBA's to apply patches on Oracle environment.

Working with JIRA service desk

Provide direction and assistance to staff members to complete daily responsibilities and roles / providing technical Support

Communicate effectively with customers and clients to create strong professional client relationships

Lead team by applying dynamic leadership talents to obtain excellent performance in accordance with project goals

Manage and evaluate the project development & testing phase

Coordinate projects and participate in training programs and workshop for personal development

Use strong analytical and conflict management skills to solve customers' issues

Project-5: The National Broadcasting Company, USA (Apr-2018 to Jan-2019)

Environment: Jira, Confluence, SVN, GIT, BAMBOO, SQL & Oracle Database

Project Description:

The NBC Universal IT TV Entertainment group aims to modernize the technology platform of COMPASS, Enterprise Program scheduling system used by major NBCU networks. The proposal should be for building a web-based application with modern user interface, loosely coupled service oriented and n-tier architecture on Enterprise class database system. The goal of the new platform is to provide major productivity improvements to user groups with an improved user interface and easy for operational management.

Roles & Responsibilities:

Worked in 24/7 Production support

Creation of new Jira Projects

Responsible for creating new users and groups in Jira

Managing Issue type screens

Responsible for creation of custom workflows

Managing Jira – Issue Types with specified custom fields

Providing permissions to the users for Confluence Wiki Pages

Tracking timesheet TEMPO for each issue for reporting

Resolving tickets based on SLA (Service Level Agreement)

Maintaining backup in DEV environment.

Prepared projects, dashboards, reports and questions for all JIRA related services.

Providing required permissions to the users based on the request.

Trouble shooting Jira user issues

Responded to all incoming questions and inquiries related to JIRA applications.

Project-4: Saudi Telecom Company, Saudi Arabia (Apr-2017 to Mar-2018)

Environment: Jira, Confluence, Fisheye, Oracle 10g, Win XP & Linux

Project Description:

STC is presently upgrading their mobile network. This upgrade will retrofit approximately two-thirds of their 2G/3G sites with equipment that supports 2G/3G. The objective of the project is to migrate data of 2G/3G sites in to Telcordia Network Engineer (NE). Project scope includes developing NE Asset Models for the 2G/3G equipment and the migration of data available from STC planning, engineering and operational systems

Roles & Responsibilities:

Installing Jira in Linux environment

Installing required API and verifying the modules are working fine.

Creation of new Jira Projects

Responsible for creating new users and groups in Jira

Configuring Issue Types for the Jira Projects.

Managing Issue type screens

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the Jira projects

Re-indexing the Jira instance when required

Trouble shooting Jira user issues

Providing solutions and resolving them based on SLA

Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects

Responding to incoming requests and inquiries for new tools and workflow procedures.

Provided technical assistance for work administration of users, related modifications and archival of projects.

Creating Tempo Teams and adding requested users.

Creating Project permission schemes and Providing required permissions based on the requests

Configuring Notification scheme and adding requested people to be notified for Issue events

Reported performance related issues to management by analysis and tracking of existing systems

Responded to all incoming questions and inquiries related to JIRA applications.

Prepared projects, dashboards, reports and questions for all JIRA related services.

Restarting Jira when required.

Enabling Agile plugin to the requested Jira Projects

Handling new connections.

Resolve the customer technical issues. Monitoring the TRUNK up and down period and follow-up with technical team and resolve the technical issues.

Inform customers to how to use the portal page

Follow-up with technical team to resolve the technical issues below the SLA.

Knowledge on AMEYO calling.

Fulfill the TL Requirements on daily basis.

Project-3: Firemen Fund insurance, USA (Jul-2016 to Mar-2017)

Environment: Jira, Confluence, SVN, GITHUB, Jenkins, Oracle10g & LINUX

Project Description:

Fireman's Fund Insurance Company is an insurance company based in Petaluma, California which provided personal and commercial property and casualty insurance products in the United States. Fireman's Fund offered a ranging portfolio of coverage, including personal auto, homeowners, excess, and collections insurance for high-net-worth clients. Commercial insurance products included entertainment, business office policies, workers compensation, general, professional, and excess liability, auto, and farm and ranch coverage.

Roles and Responsibilities:

Installed new Jira instances when requested by a division and upgraded Jira in production considering the number of projects and issues to improve the performance.

JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.

Coordinated with team leads to determine needs and how best to implement JIRA within department.

Monitor Jira hosted servers and responded quickly to issues in case of application is down and updated tickets in such cases.

Monitored logs in case of improper functionality of Jira/confluence for exceptions and apply the changes on Jira as per Atlassian KB (considering the type of exception).

Installed and managed plugins for Jira in production environment such as JEMH, Script Runner and etc.

Integration for JIRA, JQL Tricks, REST API Browser, Jira Suite Utilities and other.

Customized, migrated JIRA projects as requested by users, including optimizing workflows, creating custom fields to support reporting needs, and managing gadgets.

Created and configured new JIRA projects and worked with departments to maintain existing JIRA projects.

Coordinate and Lead onsite/offshore team to implement Clover POS application utilizing scrum model.

Performed application and system administration tasks, including data backups and scheduled jobs.

Maintained JIRA team Confluence System Engineering pages that included: Process Flow Management, Team Requirements, Roles and Responsibilities, and COP User Metrics.

In-depth understanding of the principles and best practices of Software Configuration Management (SCM) in Agile, Scrum, Clear case, Clear case to Stash Migration, Waterfall methodologies.

Followed agile methodology, interacted with the client to provide/take feedback on the features, suggest/implement optimal solutions and tailored application to customer needs.

Provided end-user training for all Subversion (SVN) users to effectively use the tool.

Up gradation, Migration and Fine tuning of Jira/Confluence instance.

Architect, design and maintain automated build and deployment systems using Jenkins, Subversion and Maven

Installed, Configured, Maintained and Administered the Atlassian suite which includes JIRA 5.x/6.x, Confluence 4.x/5.x, Crowd 2.x and Bit-Bucket 3.x/4. x.

Developed an Automated Build & Deployment Process across large Java projects using ANT/Maven. Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users.

Setup Jira & "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.

Maintained JIRA team and program tech lead with Change management review dashboards.

Project-2: Westpack Banking Corporation, Australia (Apr-2013 to Jun-2016)

Environment: Jira & Confluence, Windows Server 2008R2 & SQL Server and LINUX

Project Description:

Westpac Banking Corporation, known simply as Westpac, is an Australian bank and financial services provider headquartered in Sydney, Australia. Established in 1817 as the Bank of New South Wales, it acquired the Commercial Bank of Australia in 1982 before being renamed shortly afterwards. It is one of Australia's big four banks and is Australia's first and oldest banking institution. Its name is a portmanteau of Western and Pacific.

Roles and Responsibilities:

Automate the build and release cycles.

Configured Confluence for Project management, created Storyboard & Sprints in Jira

Continuous Integration environment is setup using Jira, Bamboo, Bitbucket and ant script.

Worked on Bamboo- Build triggers and Build dependencies.

Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems.

Created Custom workflows, custom screens and custom fields on Jira.

Created users on Active Directory, synched the users on Jira and assigned groups and spaces.

Created events, email notification schemes and assigned project roles on Jira.

Installed and managed plugins for Jira in production environment.

Worked on confluence- Assigned user personal space and provided assistance in using Confluence.

Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc.

Deployed Atlassian products and associated programs.

Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems.

Migrated Jira across environments and worked on Jira database dumps.

Worked on Jira Cloud as part of evaluation.

Worked on generating reports for senior management on Jira.

Created custom dashboards, advance filters and formula based fields.

Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration testing environments.

Coordinated efforts between multiple divisions to link/merge disparate systems or programs into JIRA/Confluence to create a more unified system where data could be pulled and reported on from a single central source.

Acted as POC for all JIRA/Confluence/Agile related questions, problems and activities.

Introduced Confluence too many departs, replacing their internal wiki system.

Installed and upgraded Jira in production to keep up to date.

Worked on Atlassian maintenance support for - Atlassian JIRA, Stash, Agile, Tempo Time Tracking, Confluence, Bamboo, Service Desk, SVN, and GIT.

Project-1: Prudential Financial, USA (Aug-2012 to Mar-2013)

Environment: Jira, Confluence, GIT, GITHUB, LINUX, Oracle, SQL Server 2008

Project Description:

The use of Prudential's symbol, the Rock of Gibraltar, began after an advertising agent passed Laurel Hill, a volcanic neck, in Secaucus, New Jersey, on a train in the 1890s. The related slogans "Get a Piece of the Rock" and "Strength of Gibraltar" are also still quite widely associated with Prudential, though current advertising uses neither of these. Through the years, the symbol went through various versions, but in 1989, a simplified pictogram symbol of the Rock of Gibraltar was adopted. It has been used ever since. The logotype was updated with a proprietary font in 1996. The font, Prudential Roman, was designed by Doyald Young and John March, based on the Century font family.

Roles and Responsibilities:

Resolved issues as they arise with JIRA Projects and Confluence in coordination with JIRA hosting partner team.

Responsible for creating the project space in confluence.

Developing Confluence pages and integrated with JIRA.

Creating and modifying workflow as per the requirement.

Created complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.

Responsible for all production related changes/builds/deployments. Created SVN branches for future parallel releases.

Create team specific agile process flow in JIRA to move tasks from one activity to another.

Responsible of being a reporter for each of the issue opened in JIRA. Migrated DBA, Development and Testing teams from Version One to JIRA.

Set up and configured Git repositories for Git Hub on Linux server/windows desktop and used Git commands to initialize/update repositories.

Worked on plugins related to our SCM tools under Jenkins for implementing Java projects using ANT/Maven.

Migrated all build jobs from Hudson to Jenkins/Bamboo.

Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.

Used Jenkins as a build tool to create build packages.

Created build and deployment jobs in Jenkins for various components.

Automated the manual piece of deployment which saved one hour of time. Coordinated with variety of teams like DBA, development and build team for a successful code promotion.

Strong experience with SCM methodology, best practices, process improvement, and toolsets.

Responsible for maintaining integrity of all builds and environments.

Performed code freeze on the development branches and informed the development teams to merge in the changes to integration branch before the scheduled date of staging.

Created development and integration Branches after a major release for various development teams.

Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.

Developed training as needed and addressed user questions, worked on incoming questions and inquiries related to JIRA applications.

PERSONAL PROFILE:

Father’s Name : Lakshmana Rao

Date of Birth : 20-Jun-1987

Nationality : Indian

Marital Status : Unmarried

Languages Known : Telugu & English

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