Customer Care Engineer

Curriculum Vitae

Of

Md.Tipu Sultan

Mobile: +88-017********

E-mail: *************@*****.***

Career objective

Looking for challenging career with long-term commitment where I will have the opportunity to utilize my professional and expertise knowledge for the continuous growth of the organization and to excel work with pleasure, sincerity, honesty and enthusiasm that will prove my potentiality and creativity in a competitive environment with a view to achieving organizational goal and wish to continue expanding experience to meet the critical business needs in future.

Career objective

* Excellent at communication.

* Able to issue priorities and routing tasks.

* Optimistic, confident and friendly as a person.

* Willing to learn and grow by accepting responsibilities of divers.

* Strong and resourceful personality including man-management techniques.

* Magnitude and direction.

Personal Information

Permanent Address

Father’s Name : Late.Sumsul Molla.

Mother’s Name : Mst.Majeda Begum.

Village : Tentulia, Post Office: Golabari,

Police Station : Puthia, Holding no.07, Word no.05, District: Rajshahi.

Present Address : Tentulia (Side of Govt. Primary School),

Tentulia, Puthia, Rajshahi.

Date of Birth : February 18, 1995

Nationality : Bangladeshi (by birth)

Nid : 151*******

Height : 5’8”

Religion : Islam

Marital Status : Married.

Present job and its assignments

Transsion Bangladesh Limited (Carlcare)

Name of organization : Transsion Bangladesh ltd (Carlcare)

Type of the organization : International.

Address : Concord Baksh Tower, 4th floor, Plot-11/A, Road-48, Block-CWN (A)

Gulshan-2, Dhaka-1212, Bangladesh.

Designation : Junior Executive Engineer.

District : Jessore

ID : #18005052

Joining date : August 20, 2020 to Continue.

Duties/Responsibilities

* Service new software & Hardware Cellular Phone Repair, Inventory Management.

* Communication to management for all issue customer care related in cell phone & Manage customer care Responsibility.

Previous job and its assignments

Reach Distinction Limited (Micromax)

Name of organization : Cure Point (Micromax Mobile Bangladesh)

Type of the organization : National.

Address : House # 12, Road #2/3A, Chairmanbari Banani Dhaka.

Designation : Engineer & Care in Charge.

District : Dhaka Head Office 1 Year 6 Month & Jessore office.

ID : #147

Duration : April 15, 2016 to July 30, 2020

Duties/Responsibilities

* Communication to management for all issue customer care related in cell phone & Manage customer care Responsibility.

Elite Technologies Limited

Name of organization : Elite Mobile.

Type of the organization : National.

Address : House # 14, Road #06, Gulshan-1, Dhaka-1212.

Designation : Executive Engineer & Care in Charge.

District : Chapai Nawabganj.

ID : 1504TEC08032

Duration : 1 September 2015 to 30 March 2016

Duties/Responsibilities

* Communication to management for all issue customer care related in cell phone & Manage customer care Responsibility.

Energy Plus Communication Ltd.

Name of organization : IMAX Mobile

Type of the organization : National.

Address : IMAX Mobile phone corporate office, House # 52, Road # 7, (1st floor), Dhanmodi Dhaka-1209, Bangladesh.

Designation : Executive Engineer & Care in Charge.

Duration : 12 April 2014 to 29 August 2015.

District : Chapai Nawabganj.

Duties/Responsibilities

* Communication to management for all issue customer care related in cell phone & Manage customer care Responsibility.

Tokyo Telecom Limited.

Name of organization : Wootel & Cherry Mobile.

Type of the organization : National

Address : Suite #7/18/19/20 (6th floor) Eastern Plaza,Sonargaon Road Hatirpool Dhaka-1205.

Designation : Executive Engineer (Mobile Phone)

Duration : 1st October 2013 to 31 March 2014

Division : Dhaka (Head Office Care)

Duties/Responsibilities

* Service new software & Hardware Cellular Phone.

Training / Workshop

Diploma In Mobile Engineering 1 Year (Trainee)

Name of organization : Institute Of Mobile Phone Technology (IMPT).

Type of the organization : Mobile Engineering.

Training duration : 1 Year

Training subject : Mobile Phone Repairing & Servicing (Hardware &Software)

Result : CGPA 3.50 out of 4.

Organized by : Motalab Tower, Hatirpool Dhaka-1205.

Educational Background

Bachelor of Social Sciences (BSS)

Institute : Shah Neamatullah College, Chapainawabganj.

Group : Humanities.

Result : Waiting for Result

Higher Secondary Certificate (H.S.C)

Institute : Pochamaria Degree College.

Board : Rajshahi.

Group : Busines

Result : GPA-2.90 out of 5

Year of Award : 2013.

Secondary School Certificate (S.S.C)

Institute : Tentulia High School.

Board : Rajshahi

Group : Humanities

Result : GPA-3.81 out of 5

Year of Award : 2011.

Language Skill

Bangla : Read, Write & Speak

English : Read, Write & Speak

Computer Skill

Operating Systems Windows XP, Windows-7, Windows-8, Windows-9, Windows-10 & Others. Office Application : Microsoft Office (Word, Excel, Power Point, Outlook) Internet Browsing.

-Adode Illustrator (Graphic Design), Photoshop, Video Editing, You tubing.

I do hereby, declare myself that all the statements in this Resume are authentic, complete and correct to the best of my knowledge and belief.

Reference

Md. Mustafijur Rohman Razib Shaha

Transsion Bangladesh ltd Area Service Excutive

Mob: 017******** Transsion Bangladesh ltd

Mob: 017********

Md. Tipu Sultan

Date:

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