Donald R. Jenkins

McDonough, GA ***** 678-***-**** adjz1p@r.postjobfree.com

Offering 25+ years’ leadership success across core business initiatives, rapport building, and networking. Drives policies, procedures, and project management, empowers teams, and leverages actionable insights to direct daily & ad-hoc operations. State & Federal DOT Compliance Sizable Fleet Management Program Management Routing, Scheduling, & Logistics Management Loss Mitigation / Risk Management Purchase Orders P&L Administration Training & Corrective Actions Influential Team Development Summary

Adept at shaping productive, unified, and consistent teams while maintaining set KPIs for sales, revenue, team performance, and regulatory compliance. Prepared to guide logistics, safety, and sales operations via leadership skills such as hiring and staff development, establishing merchandising and team goal focus and expectations, providing direct support, fostering cost-control practices, and overseeing change management. Recognized for the ability to develop standard operating procedures (SOPs with immense experience in warranty claims, multi-facility management, and transportation/logistics best practices; boosts transparency to bridge gaps in services.

Professional Experience

Fleet Manager FedEx Express, Atlanta, GA December 2016 to Present

Provide meticulous oversight of 6 vehicle maintenance shops throughout the Southeast United States; oversee use, repair, and routine maintenance of 400 parcel delivery and 1K ground service vehicles; concurrently drive multi-location operations and service excellence.

Administer 3 contract vendors; cultivate and sustain strong working relationships to drive quality, efficiency, and retention.

Develop quality maintenance schedules, inventory levels/capacity processes, and materials, labor, and team development practices to ensure continuous process improvements across all operations. Highlighted Contributions:

Supervise and mentor 19 technicians; prioritize, delegate, and follow through with commitments to get the job done.

Catalyze cost-savings and new development opportunities by directing a $3M budget.

Maintains a <3.5% vehicle out-of-service rating. Fleet Manager Bennett Motor Express, City, ST February 2011 to July 2017

Delivered strategic oversight of a fleet of 1000+ flatbed, step deck, RGN, and super heavy haul trailers, aiding 700+ owner operations.

Developed a keen understanding of company, customer, and industry regulations with a record of reliable adhere to set KPIs.

Formulated budgets aligned with essential P&L goals and oversaw national repairs while keeping risk and costs low. Highlighted Contributions:

Owned timely response and quality repair of breakdowns; used TMW maintenance software to track and administer data.

Ensured routine and emergency response maintenance align with core company, customer, and DOT/OSHA regulations.

Sustained a direct labor rate of <85% within fast-paced, sizable shop operations.

Maintained a 95% vehicle in-service rating.

No OSHA reportable injuries during the time in a management role by actively seeking ways to mitigate issues. Lead Technician, QA Specialist FedEx National, LTL, Smyrna, GA September 2007 to February 2011

Catalyzed workplace safety by conducting safety audits; supported technicians with development across QA/equipment Donald R. Jenkins

McDonough, GA 30252 678-***-**** adjz1p@r.postjobfree.com Resume Continued management.

Evaluated core projects and workflows to determine the best course of action. Highlighted Contributions:

Contributed to HR excellence by accurately administering payroll and HR related practices for assigned divisions.

Cultivated strong relationships with vendors and achieved cost-effective partnerships with local shops for repairs/hauls.

Fashioned consistency in technicians generating a 98%+ service rating month-to-month. Service Advisor Vanguard Truck Centers, Forest Park, GA October 2005 to September 2007

Met with customers to define needs; evaluated scenarios and determined impactful warranty repairs.

Performed full lifecycle repair processes from initial repair order creation to close. Highlighted Contributions:

Prioritized workloads and assigned work to technicians.

Established processes to administer escalations and rapidly resolved customer issues. Warranty Administrator Nalley Motor Trucks, Atlanta, GA March 2004 to September 2005

Verified, processed, and tracked end-to-end warranty claims for Hino, Cummins, Isuzu, and Peterbilt Motor Co.

Administered processes, data, and warranty claims using systems such as ADP, Karmak, and Eportal.com. Highlighted Contributions:

Received, authenticated, and shipped/scraped parts per manufacturer’s specifications and requirements.

Engaged with local manufacturer representatives and drove customer satisfaction across all processes, services, and warranty best practices.

Additional Experience:

Technician, Atlanta Shop Manager & Breakdown Manager – Gainey Transportation Services Tractor Mechanic – Michigan Kenworth

Education & Specialized Training

Bachelor of Science, Business Management – University of Phoenix, 2010 United States Air Force – Crash Fire Truck Mechanic Workplace & United States Air Force Safety Training